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Al Hendrickson Toyota - Service Center

Coconut Creek, FL

4.4
7,043 Reviews

7,043 Reviews of Al Hendrickson Toyota - Service Center

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March 23, 2021

Al Hendrickson Toyota is excellent. I have been servicing our cars there for over 18 years. They are always friendly and courteous and get the job done right. More

by ChrisPace20
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Norman Frantz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 24, 2021 -

Al Hendrickson Toyota responded

Thank you for taking the time to leave us a review! We couldn't be more grateful for your longtime business here at Al Hendrickson Toyota, and we look forward to working with you for years to come!

March 22, 2021

nisiquiera LAVARON EL CARRO Y PAGUE 150 $ SOLO EL CAMBIO DE ACEITE Y FILTRO, Y EL TIEMPO DE ESPERA FUE CASI DE 5 HORAS DEMASIADO TIEMPO PARA UN CAMBIO DE ACEITE Y FILTRO More

by SEIJASCAT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Chris Kulazidis
3.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 10, 2021 -

Al Hendrickson Toyota responded

Lo siento mucho su frustración aquí. Nuestro objetivo es ofrecer una experiencia de servicio eficiente y profesional y lamento que esto no se reflejó en su visita. Le aseguro que usaremos estos comentarios para mejorar nuestras prácticas en el futuro. Me gustaría hablar con usted para ver si hay algo más que pueda hacer para ayudar. Si está dispuesto, por favor, llámame a su conveniencia. Gracias, Gary Cann - Vice President Parts and Service - (954) 972-1100

March 22, 2021

I cannot say enough about the excellent customer service I received from Klaus Cobb. He is always friendly, professional and ready to answer any questions and assist in any way. He is an asset to Al Hendric More

by HYDEKM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cobb, Klaus
Mar 23, 2021 -

Al Hendrickson Toyota responded

We are so grateful for your glowing feedback about Klaus! Thank you for choosing Al Hendrickson Toyota, we look forward to welcoming you back in the future!

March 21, 2021

Excellent service in the service department Friendliness and on time was treated with respect and good morning and great attention in the service department cleanliness More

by PEDROCHOY4
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 22, 2021 -

Al Hendrickson Toyota responded

Thank you for your business and your confidence in our service team! It was our pleasure to assist you and we appreciate your kind review of Al Hendrickson Toyota. Drive safely!

March 20, 2021

The service advisor Mr. Elder was great(Wish you still The service advisor Mr. Elder was great (Wish you still washed the car). Mr. Elder showed me how important it is to have dealership service! More

by ULATION7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 22, 2021 -

Al Hendrickson Toyota responded

Thank you for the review! We are pleased to hear that you had a good experience working with Jarrett here at Al Hendrickson Toyota, and we will certainly let him know that you appreciate his help. We look forward to your next visit!

March 20, 2021

Always a pleasure coming in. Service is always fast, reliable and friendly. Explanation was given regarding what was done and steps that were taken to resolve any issues. More

by TENNEHOGG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shedrick Anderson
Mar 22, 2021 -

Al Hendrickson Toyota responded

Thanks for trusting Al Hendrickson Toyota to get the job done. We look forward to taking care of you during your next service visit!

March 19, 2021

Very disappointed in the Service Department. I had to run back and forth from Service to Sales to get my questions answered. Both departments need to get on the same page. More

by MDGERHART01
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Jennifer
Apr 04, 2021 -

Al Hendrickson Toyota responded

This is a disappointing review to read. We strive to provide communicative and accommodating service here, and I would be more than willing to speak with you directly about what happened and ensure that we clear up any confusion. Please don't hesitate to give me a call. Thank you, Gary Cann - Vice President Parts and Service - (954) 972-1100

March 19, 2021

Great professional customer service. The picnic tables outside rocked! Great outdoor waiting room and dog friendly. My dog Margo-Rita loved it. In and out in an hour for 5k service on 20 Camry. More

by Phil ROCKS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Allen
Mar 19, 2021 -

Al Hendrickson Toyota responded

Phil - Thank you so much for coming to Al Hendrickson Toyota for your 5k check-up! It's great to hear that both you and your pup enjoyed your visit, and we truly appreciate this feedback.

March 19, 2021

Services were fast! Appointment was on time and I was in and out by 1 hour! Henry was very friendly and his service was excellent! More

by duymle1995
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
HENRY DELGADO
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 19, 2021 -

Al Hendrickson Toyota responded

Thank you for taking the time to leave us a review! We are so glad you had a great experience working with our team at Al Hendrickson Toyota, and it means a lot to know that Henry provided the efficient and friendly service we strive for here. We will be sure to pass along your kind words, and we look forward to your next visit!

March 18, 2021

never again Toyota car problem car that was not seen on the way to the dealer. we cannot wear car tires. with 15 thousand miles More

by MAYKEWGOMESP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Toyota
Apr 04, 2021 -

Al Hendrickson Toyota responded

I am concerned to read this feedback and would appreciate the opportunity to discuss this together. If you would reach out to me when you get a moment, I would like to help. Thank you, Gary Cann - Vice President Parts and Service - (954) 972-1100

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