Al Hendrickson Toyota - Service Center

When I purchased the car a year and a half ago, I added the 3year service to the financing, when I I went in for my oil change they told me that’s I used that service up. When I asked for additional infor the 3year service to the financing, when I I went in for my oil change they told me that’s I used that service up. When I asked for additional information, they told me that it’s 3 years or 5 visits, which I was not told when I purchased the car. I would have not purchased the plan if I knew this.... very upset. Had to pay $65 for an oil change that I thought was going to be free since I added it to the financing in the beginning. Be aware. Was not the service representatives fault, but it was not fair to the customer, me either. More

Went in to get an oil change and the service rep. over charged me and charged me for a service I did not I receive. Called customer service and the lady on the phone was extremely rude and kept placing me charged me and charged me for a service I did not I receive. Called customer service and the lady on the phone was extremely rude and kept placing me on hold, said there was no managers available. Left a call back number and have not been reached at for my concern. More

Jorge Ruiz and Zeke were very friendly and extemely helpful throughout the entire process! Buying a car at this dealership was the smoothest process from start to finish! Thank you both! helpful throughout the entire process! Buying a car at this dealership was the smoothest process from start to finish! Thank you both! More

Henry my writer was great to work with.Next time ill call ahead just to make sure i can work with him again.Looking forward to it ahead just to make sure i can work with him again.Looking forward to it More

Awesome service - only thing the car was parked under a tree and and birds had crapped all over and they brought the car dirty expecting me to take it - i only got the car cleaned a day earlier - anyhow it tree and and birds had crapped all over and they brought the car dirty expecting me to take it - i only got the car cleaned a day earlier - anyhow it will resolved. More

SERVICE WAS AWESOME ON TIME AND THE QUALITY OF WORK SERVICE WAS AWESOME ON TIME AND THE QUALITY OF WORK PERFORMED WAS INPECTABLE, I WILL RECCOMEND THIS DEALER SHIP TO ALL MY FAMILY AND FRIENDS SERVICE WAS AWESOME ON TIME AND THE QUALITY OF WORK PERFORMED WAS INPECTABLE, I WILL RECCOMEND THIS DEALER SHIP TO ALL MY FAMILY AND FRIENDS More

Great service. Henry was as always awesome. He is very professional and always explains what is being done to my car. I would recommend your service department. professional and always explains what is being done to my car. I would recommend your service department. More

Fantastic team very professional and no nonsense. Purchased many cars there over the years and never a bad experience. this also goes for the service dept. Purchased many cars there over the years and never a bad experience. this also goes for the service dept. More

I normally have a great experience with the service department but not this time. I came in for an oil change and a nail in my tire. I was told after waiting over an hour that they cannot repair the department but not this time. I came in for an oil change and a nail in my tire. I was told after waiting over an hour that they cannot repair the tire because of the placement of the nail on the outside of the tire. It was not. It was in the middle of the tire and he said I would have to get a new tire but it was not in stock and would have to be ordered for next week and I would have to come back for that. Next he said my stabilizers were broke and leaking, whatever that means, and would need to be replaced. He quoted me a price and I said go ahead and do it and it would take another 2 hours. So I waited. He did offer a ride home but I decided to stay. One and a half hours later he approached and said they needed to order the part but when it arrived it was the right box but wrong part and I would have to leave it overnight. He did offer me a rental but I refused. He said it would be ready tomorrow morning. I called after 12 but it was still not ready. I was finally able to pick it up around 3. Very disappointing. If you are going to offer to fix the car you should make sure you have the parts in stock prior to taking it apart and leaving me without a car.. I now have to go get a new tire or see if I can have it repaired elsewhere. Not happy with this visit More

It was a busy day but my service rep, Chris Leporte was as usual very efficient and sorted me out very quickly. I like and am very satisfied with the service I get at Al Hendrickson. Thanks Team for the gr as usual very efficient and sorted me out very quickly. I like and am very satisfied with the service I get at Al Hendrickson. Thanks Team for the great work and best wishes to you and the family for the season. More