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Al Hendrickson Toyota - Service Center

Coconut Creek, FL

4.4
7,048 Reviews

7,048 Reviews of Al Hendrickson Toyota - Service Center

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November 28, 2020

Service was excellent from the moment i arrived with a great Greetings, good strong coffee inside waiting area to the service consultant (Jarrett Elder) letting me know the car was ready. More

by Tacoma owner
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 01, 2020 -

Al Hendrickson Toyota responded

Thank you for taking the time to leave us a review! It was our pleasure to assist you here at Al Hendrickson Toyota, and we will certainly let Jarrett know that you appreciate his help. We look forward to your next visit!

November 28, 2020

Excellent service. Car was ready on time and I was ready to go. Pastry in the waiting room was good but scarce ( may be the time of the day) More

by ART.STOHLMANN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Kulazidis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 01, 2020 -

Al Hendrickson Toyota responded

Thank you, Art, for trusting us with your business. We look forward to working with you during your next visit to Al Hendrickson Toyota!

November 28, 2020

The wait was not long and the staffextremely courteous The wait was not long and the staff extremely courteous I will now take this time slot due to the speed and efficiency of the staff More

by caulinewilsonwright
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carmine
Dec 01, 2020 -

Al Hendrickson Toyota responded

Thank you for taking the time to leave us a review! It was our pleasure to service your vehicle here at Al Hendrickson Toyota, and it means a lot to know that we provided the courteous and efficient service we strive for here. We look forward to your next visit!

November 26, 2020

Shedrick from the margate branch helped me with my maintenance service and he was great. The process was so quick and easy! I dropped my car off. And had it ready in under an hour. He was professional More

by simonesmith03
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shedrick Anderson
Nov 30, 2020 -

Al Hendrickson Toyota responded

Thank you for trusting Al Hendrickson Toyota with your business. Shedrick is great to work with and we're happy to hear that he made the right impression during your visit. We look forward to working with you in the future!

November 26, 2020

excellent service from beginning to end. Henry at the desk was direct, personable and knowledgeable . I asked for a quote on a cracked windshield and it was provided to me in writing.... More

by eugenioantonelli
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
HENRY DELGADO
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 30, 2020 -

Al Hendrickson Toyota responded

Thank you for trusting Al Hendrickson Toyota with your vehicle. We're happy to hear that Henry was so helpful during your visit as customer satisfaction is our priority!

November 26, 2020

The best service. Can't wait for the next service. Very convenient near my house. Will highly recommend it my family and friends have there service there. More

by mapena36
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shedrick Anderson
Nov 30, 2020 -

Al Hendrickson Toyota responded

Thanks for trusting Al Hendrickson Toyota with your business. We look forward to taking care of you during your next service visit!

Nov 30, 2020 -

mapena36 responded

Thank you

November 25, 2020

Really a bad experience Thanks for nothing DEVON Really a bad experience Thanks for nothing DEVON inefficient FERNANDO run my credit more than 3 times without reason Im not satisfy with the s More

by SERGIOGARCIAP80
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Devon W
Dec 29, 2020 -

Al Hendrickson Toyota responded

Sergio - This is a concerning review to read, and it certainly doesn't sound like the transparent and accommodating service we strive for here. I would be more than willing to speak with you directly about what happened. Please don't hesitate to call me if you would like to speak to me. Thank you, Scott Zuckerman- General Manager- 954-545-6570

November 25, 2020

Always great service from Jarrett and Norman in the service department, service that delivers on the promise of keeping my high mileage Camry and Sequoia vehicles driving on the road for my entire fam More

by Paul
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Norman Frantz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 25, 2020 -

Al Hendrickson Toyota responded

Paul, thank you for taking the time to leave us a review! Jarrett and Norman are both excellent members of our team at Al Hendrickson Toyota, and we will be sure to let them know that you appreciate their help. It is always a pleasure to service your Toyota Camry and Toyota Sequoia, and we look forward to your next visit!

November 25, 2020

i had to come in for service without an appointment and was taken care off in a reasonable time frame. the vehicle was serviced in an efficient manner. More

by saulf
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Kulazidis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 25, 2020 -

Al Hendrickson Toyota responded

Thanks for letting us take care of you and your vehicle! It was our pleasure to make your service visit efficient and convenient. We're grateful to have you as a Al Hendrickson Toyota customer!

November 25, 2020

I made an appointment for a recall and when I arrived at the dealership, they didn’t have the part. I thought that was why I made an appointment! More

by CHRISTINA_A_JONES81
Recommend Dealer
No
Employees Worked With
Chris Kulazidis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 29, 2020 -

Al Hendrickson Toyota responded

Christina - It sounds like there may have been a miscommunication here, and I sincerely apologize for the inconvenience. I would like to ensure we get this taken care of for you. I'm going to look up your contact information, but please don't hesitate to give me a call. Thank you, Gary Cann - Vice President Parts and Service - (954) 972-1100

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