Al Hendrickson Toyota - Service Center

All of the people that I interacted with in the valet team had horrid customer service. The girl barked at me that I was in the wrong lane and was so mean in her way of asking. Sarcastically going "your team had horrid customer service. The girl barked at me that I was in the wrong lane and was so mean in her way of asking. Sarcastically going "your in the wrong lane" and then walking away from me when I was asking where to park. The next guy that was going to fill the tires sits and argues with me that there's no nail in the tire. We went back and forth for a good 2 minutes because I had seen it with my own eyes. That was the entire reason for my visit. Finally they agree to take it back. Servoce portion of that visit was ok. Took way too long but I didn't mind since I was a walk in and did not make an appointment. Every time I go they take the caps off my tires and don't put them back on. Got to the point that my boyfriend just bought a bag of new ones for when I have to go. And I was SORELY dissatisfied with my tire purchase. I am not mechanically inclined so when someone tells me they are installing continental tires I was thrilled that I got a good tire and they were willing to work with me on the price. Too good to be true because I feel pretty conned... they installed some brand I didn't know and then when I called they told me that they are made by the same company so its basically the same thing. Honestly not the way you sell something especially if the person on the other end is expecting a name brand tire because you threw that name around. If you know that it's not the same brand maybe mention it beforehand. Experiences just keep getting worse at this place. More

Klaus Cobb was excellent as always. I look forward to working with him and Norman when having service. The service was excellent on what could be performed on that day. working with him and Norman when having service. The service was excellent on what could be performed on that day. More

I had a good experience. What would have made it 5-star would have been if they had washed the car and taken the plastic and paper off of the seat and floor respectively. would have been if they had washed the car and taken the plastic and paper off of the seat and floor respectively. More

Friendly staff and very knowledgeable. Fast , good quality service as well. Everyone one is very friendly and a pleasure to work with. Would recommend to others quality service as well. Everyone one is very friendly and a pleasure to work with. Would recommend to others More

Excellent service. Car was ready on time and I was ready to go. Pastry in the waiting room was good but scarce ( may be the time of the day) to go. Pastry in the waiting room was good but scarce ( may be the time of the day) More

Service was excellent from the moment i arrived with a great Greetings, good strong coffee inside waiting area to the service consultant (Jarrett Elder) letting me know the car was ready. great Greetings, good strong coffee inside waiting area to the service consultant (Jarrett Elder) letting me know the car was ready. More

The wait was not long and the staffextremely courteous The wait was not long and the staff extremely courteous I will now take this time slot due to the speed and efficiency of the staff The wait was not long and the staff extremely courteous I will now take this time slot due to the speed and efficiency of the staff More

excellent service from beginning to end. Henry at the desk was direct, personable and knowledgeable . I asked for a quote on a cracked windshield and it was provided to me in writing.... desk was direct, personable and knowledgeable . I asked for a quote on a cracked windshield and it was provided to me in writing.... More

The best service. Can't wait for the next service. Very convenient near my house. Will highly recommend it my family and friends have there service there. convenient near my house. Will highly recommend it my family and friends have there service there. More

Shedrick from the margate branch helped me with my maintenance service and he was great. The process was so quick and easy! I dropped my car off. And had it ready in under an hour. He was professional maintenance service and he was great. The process was so quick and easy! I dropped my car off. And had it ready in under an hour. He was professional and friendly! Thanks Toyota! More