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Al Hendrickson Toyota - Service Center

Coconut Creek, FL

4.4
7,037 Reviews

7,037 Reviews of Al Hendrickson Toyota - Service Center

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May 04, 2020

GREAT LEASING EXPERiIENCE This has been a wonderful dealership to work with!! We leased a vehicle for 3 years and there has always been great customer service. Keep up the good More

by SPIVEY70
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Leo Butterfield
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 04, 2020 -

Al Hendrickson Toyota responded

Thanks for choosing Al Hendrickson Toyota. We love having you as a customer and look forward to working with you next time!

May 04, 2020

Fluids levels were not checked as promised. I had to return same day to have wiper fluid filled. This lead to me questioning if actual work on invoice was done. More

by WESTMARTHA44
Recommend Dealer
No
Employees Worked With
Jarett
May 18, 2020 -

Al Hendrickson Toyota responded

I'm very sorry that you had to make a second trip to our dealership. We pride ourselves on our thorough service so it's disappointing to know we let you down. If you have any questions about the work done to your vehicle, please give me a call. Thank you, Gary Cann - Vice President Parts and Service - (954) 545-6931

May 04, 2020

Carefully done the job and made solution for body shop expertise defect, offering side jobs as an option. Neat waiting area, smart goods choice in parts store, which is rare. More

by IVANKONDAKOV
Recommend Dealer
Yes
Employees Worked With
Norman Frantz
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 04, 2020 -

Al Hendrickson Toyota responded

Thanks for sharing your feedback. At Al Hendrickson Toyota, we are devoted to taking excellent care of guests and we're glad that came true for you!

May 04, 2020

Very responsive service center. I’ve dealt with the service manager, Norman and he takes pride in keeping his customers happy! The service hours and shuttle service are convenient add in’s. More

by Brent
Recommend Dealer
Yes
Employees Worked With
Norman Frantz
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 05, 2020 -

Al Hendrickson Toyota responded

Brent - We appreciate your fantastic review of Al Hendrickson Toyota. It's great to hear that you're always in excellent hands with our service team and we'll share your kind words with Norman. See you next time!

May 03, 2020

Great dealership.Always enjoy it.Always buy my cars and Great dealership. Always enjoy it. Always buy my cars and service them at Al Hendricksons. No where else. Klause is great to work with along with Ja More

by EPGARC
Recommend Dealer
Yes
Employees Worked With
James Daus
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Klause, great to work with .
May 04, 2020 -

Al Hendrickson Toyota responded

We are grateful to have you as an Al Hendrickson Toyota customer! Our team will be so grateful to read your feedback. See you next time!

May 01, 2020

Can't trust service techs Dropped off van to Chris and left. Upon return of van noticed last N95 face mask was taken from back seat. No morals for those working behind scene More

by rmgebauer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Chris Kulazidis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gary Cann, Denise R
May 15, 2020 -

Al Hendrickson Toyota responded

This is something that we take very seriously! Also, we provide all our associates with masks, so this is very disturbing to hear. I would like to speak to you about your experience. Please call me at your convenience. Thank you, Gary Cann - Vice President Parts and Service - (954) 972-1100

May 15, 2020 -

rmgebauer responded

Interesting how the VP Gary Cann wrote this today 5/15/20, requests for me to call regarding my issue/review and Mr. Cann DOESN'T work on Fridays per his admin at the Service Department. Would make sense now since this was same message on Cars.com that he's yet to bother returning my call. Bottom line, Al Hendrickson pays someone to reply to these issues/reviews and makes consumers believe they care and "take very seriously" with their fabricated reply ... YOU DON'T CARE!

May 18, 2020 -

Al Hendrickson Toyota responded

We truly value our customers and I'm sorry that this hasn't come through to you. I also apologize that we haven't gotten back to you about your concerns sooner. Gary is off on Fridays but at times comes in the morning for a couple of hours. We are not able to pull you up in our system by this name but we do care and would like to speak to you. At your convenience, please give me a call. Thank you, Jessica Fernandez - Asst. to the Chairman - 954-545-6502

May 01, 2020

Awesome, fantastic, I love this dealership they take care of their customers. I would not go anywhere else. Knowledge of car. Staff was on top of everything and for you in and out. More

by CCUMMINGS17
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 01, 2020 -

Al Hendrickson Toyota responded

We are so grateful for your support. Our team is committed to proving every guest with a five-star experience and we're glad to know that came through to you. See you next time at Al Hendrickson Toyota!

April 30, 2020

Shedrick in service provided excellent customer service. I really appreciate the kindness and speedy service at Al Hendrickson. Keep up the good work as a team More

by ssjackson78
Recommend Dealer
Yes
Employees Worked With
Shedrick Anderson
May 01, 2020 -

Al Hendrickson Toyota responded

Thank you for taking the time to share your experience at Al Hendrickson Toyota! We're so glad to hear that Shedrick treated you right.

April 29, 2020

Service They came and picked up my car for servicing and then dropped it back off when it was done. So accommodating during this unprecedented time More

by jmormile
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeffrey Valdez
Apr 29, 2020 -

Al Hendrickson Toyota responded

A big thanks for the excellent review from all of us here at Al Hendrickson Toyota! It's a privilege to help keep your car running smoothly for you and we're so glad we were able to make your vehicle service so straightforward. Safe driving!

April 29, 2020

Al Hendrickson Customere service Good customer service,always very busy place but they take care of you,calling in advance is the best,but still if you show up early you could got it. More

by RAFAMACH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Apr 29, 2020 -

Al Hendrickson Toyota responded

Thank you for choosing Al Hendrickson Toyota. We appreciate your feedback and patronage!

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