Al Hendrickson Toyota - Service Center

20K mile Service Once I was acknowledged it was smooth sailing. The only complaint I have is that I often stand there for 15-20 minutes with no one acknowledging me. I Once I was acknowledged it was smooth sailing. The only complaint I have is that I often stand there for 15-20 minutes with no one acknowledging me. If I go up to talk to someone I am told they are busy. They seems agitated that I am asking, but there is no system, line or way to let someone know you are there for an appointment until someone acknowledges me. I feel like I am bothering them. The wait is just too long and uncomfortable. You need a better way to greet your customers. I sometimes get service in Fort Myers and they greet me at the car and take me to the service person who I have the appointment with. Much more efficient and a better overall experience. That is the only problem with getting service at your dealership. I have been going there for many years and its always the same. More

Everything went well. It’s just that I was standing in front of the service desk for a while before I’ve been served by someone. front of the service desk for a while before I’ve been served by someone. More

Excelleent customer Service by Jarret Elder, Sr. Al Hendrickson Toyota offers early drop off time for service, and a shuttle to my job... and excellent customer service by keeping me updated about my Al Hendrickson Toyota offers early drop off time for service, and a shuttle to my job... and excellent customer service by keeping me updated about my service and costs...Jarrett Elder, Sr. always manages my service and he is always very attentive and provides me with excellent service each visit. More

Can’t Stand the Heat Vehicle needed a heat shield replaced and I decided to have the work done at your service center bc it was a specific part I wanted installed by a To Vehicle needed a heat shield replaced and I decided to have the work done at your service center bc it was a specific part I wanted installed by a Toyota service technician. Also, I had my car serviced in the past at AH and was impressed with the courtesy and professionalism of everyone I came into contact with. I reside in NY and it is good to know that someone like Jennifer Burton is there for me while I am away from my home base. More

Attentive to my service request I'm impressed. Jennifer Burton my service advisor was attentive to my needs, and answered all questions. She kept me updated, and the service was co I'm impressed. Jennifer Burton my service advisor was attentive to my needs, and answered all questions. She kept me updated, and the service was completed per her promised schedule. My hat is off to this dealership. Thanks! More

The service and experience was very helpful and professional Mr. Shedrick Anderson was very patient and helpful with setting up the service on my car and going over the items found in the inspection and setting Mr. Shedrick Anderson was very patient and helpful with setting up the service on my car and going over the items found in the inspection and setting up the repair work. The staff were also very helpful and professional in providing transportation to my home and back when the car was ready and processing my payment and returning the repaired car to me. More

NO SWEAT Jarrett is the best, all goes smootly. Easy to set up an appointment over the phone and schedule is respected. thank you . as my time is precious! Jarrett is the best, all goes smootly. Easy to set up an appointment over the phone and schedule is respected. thank you . as my time is precious! More

I was lied to When I purchased the vehicle I was told i would get 2 free oil changes. when i took it to the service center they told me I do not have any free oil When I purchased the vehicle I was told i would get 2 free oil changes. when i took it to the service center they told me I do not have any free oil changes. this is one of several issues i have had with this dealership. Will never recommend to anyone. More

Everything went well. Richard was great , he let me know everything the car needed it. I'll definitely be back. The coffee and donuts were also good. everything the car needed it. I'll definitely be back. The coffee and donuts were also good. More

Service was great as usual! BUT, I had a little problem with a TPMS sensor. I was quoted $181 just to “scan” the sensors. OEM Sensors cost on average $60 online... That’s a pretty big up sell guys! Consi with a TPMS sensor. I was quoted $181 just to “scan” the sensors. OEM Sensors cost on average $60 online... That’s a pretty big up sell guys! Considering I can replace all 4 for the cost of a “scan”. I was also offered services like AC duct cleaning and throttle body cleaning, all at a considerable cost. Of course, these were declined. I would have gladly paid for new TPMS sensors, but that solution was never offered, Just the unnecessary optional services. Furthermore, the service tech informed me that the scan was performed anyways “at no cost”, but I was never furnished the results. So, I still have a light on my dash and no resolution to that issue. What was the point of quoting me for a “scan” only to scan it anyways for free, then not offer a solution to my issue? My oil change was good, tires were rotated w/o issue... not sure if I’ll continue to be customer. It’s up to you guys. More