Al Hendrickson Toyota - Service Center

I really like the service and the place. All the employees are very nice. I will always recommend the place. All the employees are very nice. I will always recommend the place. More

My name is Hugo Anez (Neyda Chavez is my wife), customer number 289296, the reason I’m sending this email to you is that today I had a terrible experience with your service department, following I’ll let yo number 289296, the reason I’m sending this email to you is that today I had a terrible experience with your service department, following I’ll let you know the facts : • On August 30th I was at your dealer because my car had a stranger sound when I turned in any direction, on September 3rd my car was ready and I paid a 1096.51$ invoice, as soon I get out from your dealer I heard the same strange sound, so I called to Wilnord Charles and let him know about that, I was a month and a half out of Florida state so as soon I came back I took my car again to Al Hendrickson. • At Ending November I retook my car in there, and they explained to me that they only fixed the left side of my car and this time they needed to fix the right side, I approved this new job and paid 1,530.51 $ this time, I received the car on December 1st. • After this I noticed a different noise in my car, I was very busy this month until this week that I could retake my car to al Hendrickson, now I’m receiving a new job proposal with an amount of 4,286.14 to get the problem fixed. Even they are suggesting replacing a part that they put on the first service last month again. • Of course, I didn’t approve this job. My conclusions : • I think your technicians are guessing what is wrong with the car. • They are not well trained for what they are doing • Every time that my car got service from you, I paid a labor hour that really didn’t solve my problem. • I don’t know if what I paid before was really necessary to pay because my car still doesn’t work well. • And the worse thing of all, I received my car today with a worse noise than I left it yesterday to you. I know you guys are a big dealer and losing a client should be nothing for you, but I just wanted to vent how I feel now with you because this shouldn’t happen to your clients. In September I bought a car from you for my company (Bestclean LLC) and today I had an appointment with one of your sellers because I thought to leave my car in there and get a new one, but unfortunately with this situation, I changed my mind. Thank you for your time reading the email More

This is the 7th time I've been stranded never any help from Toyota The car is faulty it only wore out one wheel and I have to pay for everything The Four Wheels changed Tell me if it feels right the Gener from Toyota The car is faulty it only wore out one wheel and I have to pay for everything The Four Wheels changed Tell me if it feels right the General manager has performed terribly in mine comparisons More

El servicio fue rápido y muy profesional. Tienen la cortesía de llevarte a tu casa mientras trabajan en tu carro Tienen la cortesía de llevarte a tu casa mientras trabajan en tu carro More

Honestly, trustworthy and very professional. They strike me as one where I can approach with any problem I am experiencing They strike me as one where I can approach with any problem I am experiencing More

As always Klaus was great and make sure that I knew everything my car needed. Really appreciate the service he provides. everything my car needed. Really appreciate the service he provides. More

Henry is the best. He is friendly and knowledgable. Nice experience. Will continue to come back . He is friendly and knowledgable. Nice experience. Will continue to come back . More

My family has been affiliated with your dealership for a long time. The reputation you have earned is apparently being very well maintained. Keep up the good work. long time. The reputation you have earned is apparently being very well maintained. Keep up the good work. More

I like the outdoor counters and the ambiance when you go for your car service for your car service More

I was treated with a lot of respect and very professional, no complaints at all . Very happy with this visit professional, no complaints at all . Very happy with this visit More