Alan Webb Mazda

Mazda love ❤️ Kris was the person that we dealt with during a recent search and subsequent purchase of a sweet candy apple 2017 Mazda CX 5. Kris was very helpf Kris was the person that we dealt with during a recent search and subsequent purchase of a sweet candy apple 2017 Mazda CX 5. Kris was very helpful very patient very kind and knowledgeable In our search to narrow down the exact car that we wanted to purchase . It took a long day of test driving and narrowing down and finally deciding on what we wanted to purchase and how we wanted to go about doing that purchase . In the end we drove home and our new car and are very satisfied thus far. This is my fifth monster that I have owned so clearly I am a fan of the brand but I am also a fan of Alan Webb dealership in Vancouver Washington and Kris would be the reason for that satisfaction . Thank you for the opportunity to share our positive feedback . Sincerely , Serena Zamora and Glenn Harrison More

They made it easy to lease a new CX-5 We worked with Cody Prindel and he made the entire car leasing experience so easy. No pressure, very professional and prepared upon our follow up vis We worked with Cody Prindel and he made the entire car leasing experience so easy. No pressure, very professional and prepared upon our follow up visit. We were also impressed with the staff and thorough overview of the CX-5, servicing options, etc. More

Best car buying experience ever. Brenda and Cody were the best. Buying a car is not pleasant, but these two made it so. They listened to me and made it work for my circumstances. My w Brenda and Cody were the best. Buying a car is not pleasant, but these two made it so. They listened to me and made it work for my circumstances. My wife got the car she wanted and I believe I got the best deal possible. Thank you. More

Mazda CX5 We love our MazdaCX5! It lives up to the ZOOM ZOOM in the commercial. Very important to us - it is comfortable, has excellent visibility and the se We love our MazdaCX5! It lives up to the ZOOM ZOOM in the commercial. Very important to us - it is comfortable, has excellent visibility and the seats easily adjust to accommodate our height differences. A big thank you to Peter Gregg for the excellent service and follow-up he gave us and to Cody who filled in for him when Peter was unavailable. Elanore and Bob Bailey More

Customer service My car buying experience was good but everything since then has been awful. In the first 5k miles I had a slow leak in a tire that they repaired but u My car buying experience was good but everything since then has been awful. In the first 5k miles I had a slow leak in a tire that they repaired but unfortunately the repair didn't hold and the tire kept leaking. When I ask about a replacement I was quoted $400 which I thought was rediculus. When I asked if it was covered under warranty I was told it was a road hazard and not covered. As a customer service professional I would think that spending 26k on a car might be enough to cover a tire with 5k miles on it. Now I have to fill it up every 4 weeks to make sure my veh is safe. Since then I have had to schedule oil changes 2 weeks in advance. My last change I called saying I was going to be a few mins late and instead of accommodating me I had to reschedule for another week. So far my rating of the service after buying a brand new car has been very poor. I think I'll just go to jiffy lube for my oil changes and forget about Allen Web More

got a great truck happy Baught a 2008 f350. From Platinum Motors. The truck had some unknown issues. But the teem at Platinum Motors made it right. Would go back again Baught a 2008 f350. From Platinum Motors. The truck had some unknown issues. But the teem at Platinum Motors made it right. Would go back again More

Constant issues with service, electrical, part 1. I purchased an RX8 two months ago. The day I bought it, one of the service techs had the key fob in his pocket and broke it so I had to take my trade I purchased an RX8 two months ago. The day I bought it, one of the service techs had the key fob in his pocket and broke it so I had to take my trade in home and come back after they'd ordered and programmed a new fob. Then they told me when I was there to pick it up that the ignition ring needed to be replaced so I had to bring it back in. While we were waiting for the ignition ring to be delivered the AC went out and they had to order a part and repair that as well. Yesterday, two months and three days into my ownership, the stereo shorted out and stopped working. It's aftermarket, but it was in the car when I purchased it, so I don't expect the dealership to fix it, but I do feel like they should have made sure it was working. Especially considering when they replaced the ignition ring they told me that it was shorting out because of how the stereo had been installed so I know they were in there and either messed it up themselves or should have taken the time to fix it so it was't screwing up other systems in the dash. They assured me when I purchased this that they'd gone over it and it was in excellent working condition. Two trips in to service and now I have to take it somewhere else for more work inside of two months is NOT excellent working condition. If I had it to do over I would not have purchased a car from this dealership. I'd advise you don't either. ***UPDATE*** I was reading through other reviews and saw that someone had posted about seeing a car on the website with stock wheels, then coming in to test drive and finding out that the rims and tires had been upgraded and the stock set was no longer available, and that this jumped the price considerably. This was part of my buying experience as well. The picture on the website showed stock wheels. The picture the salesman sent me that i have in my email right now shows stock wheels. When I got there the following day, "Oh, well, now it has upgraded rims and tires and we don't have the stock ones so the price isn't going to be $9000, it's $12000. Hope that's ok." I was pissed, but no amount of trying was able to get me the stock wheels. If I want aftermarket accessories I'd like the option to pick them myself, not finance them forever. Plus then I'd have the stock set for winter tires or whatever. Nope. Nowhere to be found. I had originally given this review two stars but since I saw that this was a common practice I've now dropped it to one. I left this review originally on Yelp, 07/06/2016 More

Unfriedly staff We have bought two Mazdas here before so we wanted to buy a third one. But the experience was not good. The dealer thought that since we bought two We have bought two Mazdas here before so we wanted to buy a third one. But the experience was not good. The dealer thought that since we bought two already we were guaranteed to buy a third. They didnt care about customer loyalty and didnt take that into account. They did not give us the best deal from the start, and they kept trying to push for a signature. We also brought in a trade that they valued at half of its worth, and treated it as a joke when we said its worth a lot more. The manager never came to talk to us, he just went to test drive the car we were trading with five other people, and never said anything after. You have to be good with numbers because they will give you a bunch just to throw you off. A car that supposedly had a bunch of deals on it would have been sold to us for a lot more than it was worth. I will not be returning to this dealership. More

Nightmare to Enjoyable I have purchased or leased many cars over the last 51 years. As mush as I love new cars, I have equally detested the painful process of their acquisit I have purchased or leased many cars over the last 51 years. As mush as I love new cars, I have equally detested the painful process of their acquisition, that is, until recently. My experience at Alan Webb was, dear I say, enjoyable. My salesperson was personable, professional, and very knowledgeable. He even suggested that I bring in my two large dogs to insure the vehicle met all our needs. His follow up and follow through were exceptional. I clearly "got" that his management was supporting him. I was clear up front on what my goal was for my trade in financially. He supported me in meeting that goal without all the usual height pressure game playing. The whole process was done in a most timely and efficiently manner. I drove away in my awesome 2016 dark crystal blue CX-5 More

Every experience has been excellent- great customer service! We have purchased a total of 3 Mazda cars from Alan Webb. We currently have 2 Mazdas and always take them to be serviced at this dealership. The cus We have purchased a total of 3 Mazda cars from Alan Webb. We currently have 2 Mazdas and always take them to be serviced at this dealership. The customer service is excellent- above and beyond expectations- and the mechanics are knowledgeable and take great care of our cars. They never try to get us to buy extra services that are not needed- if they recommend a service, it is needed. Everyone is very helpful and has a great attitude. It is always a pleasure taking our cars to be serviced- usually this is a boring task that I try to avoid. But Alan Webb makes it so easy and nice, that I actually look forward to taking care of my car. More