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Alan Webb Mazda

Vancouver, WA

4.7
1,248 Reviews

3716 NE 66th Ave

Vancouver, WA

98661

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1,248 Reviews of Alan Webb Mazda

November 30, 2020

Devra in service is extremely helpful and stays in touch with you which makes you very comfortable, highly appreciated. The GM Chris is top notch making sure the customer is taken care of and all aspects of More

by Shannon.cantin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Porter, Devra Cramer
Dec 07, 2020 -

Alan Webb Mazda responded

Shannon, That's great to hear! We are thrilled that Devra was helpful and informative and Chris was top notch. Thank you for taking the time to share this kind review and a 5-star rating. We truly value your time and feedback. We look forward to seeing you and your Mazda3 in the future. Take care and have a wonderful day! Sincerely, Your Alan Webb Mazda Family

November 26, 2020

Quite professional.Collin was especially attentive.Only Quite professional. Collin was especially attentive. Only downside was a maintenance issue and that the vehicle hadn’t been detailed considering the More

by boxcar14849
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Smith, Collin Griffin
Nov 30, 2020 -

Alan Webb Mazda responded

Amber, Thank you for taking the time to share your experience. We value your time and appreciate your feedback. Your insights help us to grow a positive customer experience for you and others. We are happy to hear that Colin was attentive. We apologize for falling short of your expectationsl. Thank you for choosing Alan Webb Mazda for your vehicle needs and we hope to see you again. Take care and have a great day! Sincerely, Your Alan Webb Mazda Family

November 25, 2020

Excellent service! Stacie was friendly and accommodating. She arranged a ride and pick up & kept me updated on what was going on with my car. More

by DNKDAV
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stacie
Nov 30, 2020 -

Alan Webb Mazda responded

Kandi, Awesome! We are pleased to hear that Stacie was friendly and accommodating. Thank you for taking the time to share this kind review and a 5-star rating. We value your time and appreciate your feedback. We look forward to seeing you and your CX-5 in the future. Have a wonderful day! Sincerely, Your Alan Webb Mazda Family

November 24, 2020

Understaffed....everything is the bare minimum. As Mazda goes upscale this dealership has a ways to go to create and fulfill a more positive experience More

by TDS3230
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Devra Cramer
Nov 25, 2020 -

Alan Webb Mazda responded

Thank you for being a valued customer and choosing Alan Webb Mazda, as we are facing unprecedented times, our goal is to strive for greatness and customer satisfaction. Thank you for bringing this to our attention. We have currently hired more great team members, including myself to our Mazda store. Our a goal of meeting our customers expectations and satisfaction is the number one priority. We look forward in serving you in the future and hope we can earn the 5 star review from our future clients. Thank you Edgar Martinez General Sales Manager

November 23, 2020

Everyone was extremely nice. Collin was very personable and made the whole experience pleasant. I couldn't be happier with my Mazda 6. Thank you! More

by lily000221
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Collin Griffin
Nov 23, 2020 -

Alan Webb Mazda responded

Diane, Thank you for taking the time to share your review and a 5-star rating. We value your time and feedback. We are pleased to hear that Colin was personable and provided a pleasant experience. We look forward to seeing you and your Mazda6 in the future. Enjoy your new car and have a wonderful Thanksgiving! Sincerely, Your Alan Webb Mazda Family

November 20, 2020

I was not happy with the staff member’s unfriendly response to our choice to not use one of your dealership’s services. I was also able to find another location that charged half the price for the se More

by aubzs
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Devra Cramer
Nov 23, 2020 -

Alan Webb Mazda responded

Hello, We are disappointed to hear about the unfriendly service you received. We sincerely apologize for falling short of your expectations. Thank you for taking the time to share your experience. Your insights help us to address issues where we may be failing. We will take the time to discuss and address your concerns with our staff. As far as pricing, we are priced competitively amongst other Mazda OEM certified service centers that offer factory trained technicians and OEM specialty tools. Again, We are sorry for our poor care of your service needs. Take care and have a wonderful holiday! Respectfully, Alan Webb Mazda

November 20, 2020

The front desk staff is always friendly and courteous. The front desk staff is always friendly and courteous. They are always willing to help in anyway they can. I’m very pleased with the service I receiv More

by dragonflyjs
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Devra Cramer
Nov 23, 2020 -

Alan Webb Mazda responded

Janet, Thank you for taking the time to share this nice review. We value your time and feedback. We are pleased to hear that our staff is always friendly and courteous. We look forward to seeing you and your Mazda3 in the future. Have a wonderful Thanksgiving holiday! Sincerely, Your Alan Webb Mazda Family

November 18, 2020

Devra is a consummate professional, and I enjoy working with her. She remembers me when I come into the service department and I appreciate that. More

by sherylreeder
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Devra Cramer
Nov 23, 2020 -

Alan Webb Mazda responded

Sheryl, Great to hear! We are pleased to hear that Devra is attentive and professional. Thank you for taking the time to share this kind review. We appreciate your time and feedback. We look forward to seeing you and your Mazda3 in the future. Have a wonderful Thanksgiving holiday! Sincerely, Your Alan Webb Mazda Family

November 18, 2020

It was as easy as can be to buy our new car. We love our new CX-5. Everyone we encountered was knowledgeable and experienced. Thank you! More

by Jkalberg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Blake Labay, CJ Seaman
Nov 23, 2020 -

Alan Webb Mazda responded

Jan, Awesome! Congratulations on your new CX-5. We are thrilled to hear that your purchase experience was easy and knowledgeable. Thank you for taking the time to share your experience with us. We value your time and feedback. We look forward to seeing you and your new CX-5 in the future. Have a wonderful holiday! Sincerely, Your Alan Webb Mazda Family

November 06, 2020

Thank you for the wonderful car buying experience with impeccable customer service. All staff went far above and beyond, it was greatly appreciated. We wish you the best in the new year! More

by cmj
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Sundine
Nov 10, 2020 -

Alan Webb Mazda responded

Charity, Awesome! We are pleased to hear that you had a wonderful car buying with us. Thank you for taking the time to share your experience and a 5-star rating. We value your time and feedback. We look forward to seeing you and your new CX-5 in the future. Take care and enjoy the upcoming holidays! Sincerely, Your Alan Webb Mazda Family

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