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Alan Webb Mazda
Vancouver, WA
1,248 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,248 Reviews of Alan Webb Mazda
November 06, 2020
I have had kind and friendly service from the time of purchase one year ago and through two service appointments. Devra is OUTSTANDING! She is friendly, calls me by name, was helpful at discerning war purchase one year ago and through two service appointments. Devra is OUTSTANDING! She is friendly, calls me by name, was helpful at discerning warranty Issues, applied discounts, follows up. Devra is thorough and a wonderful “ face and voice for Alan Webb Mazda. Thank you ! More
by MESHELLSILVEY
Verified CustomerEmployees Worked With
Devra Cramer
November 02, 2020
Your service department, in particular Stacie, is outstanding. In our situation it was the attitude of the sales staff that “they didn’t want to help” that was unacceptable. I had already arranged, w outstanding. In our situation it was the attitude of the sales staff that “they didn’t want to help” that was unacceptable. I had already arranged, weeks prior, to coming in after 6 because I work out of town. Fortunately on the 26th I was able to leave early and arrived about 5:30 pm. I was told I was I was late and explained to the service representative that I had already made arrangements to arrive after 6 and the sales department was going to assist me with dropping off the car. I was then told that they refused to help which left me wondering what would have happened had I arrived when I had expected to. That attitude makes me believe the sales staff really doesn’t care about your customers unless they arrive to purchase a car. I don’t believe anyone cares to patronize a business with employees like that, and I know I certainly won’t. It seems I had a few things that needed to be fixed in my commuter car that needs to be done, but given that experience, I will seek out another dealership that employs people who think of the customers as more than just a commission. More
by jerry.bowden
Employees Worked With
Stacie Jameson
October 30, 2020
A 2 hour service took 3 and a half hours to complete. I wasn’t happy about the time, but I think the work was satisfactory wasn’t happy about the time, but I think the work was satisfactory More
by KGODWIN07
Employees Worked With
Kevin Welker, Maxwell Tanner, Tim FENDLEY, Tim Gilcrease, Leanne Agena, Trish Atkins, Devra Cramer
October 23, 2020
The Ladies in the service Department office were so friendly! Everyone I encountered was helpful, I appreciate a business that still understands Customer Service. Thank you!!! friendly! Everyone I encountered was helpful, I appreciate a business that still understands Customer Service. Thank you!!! More
by KRH.CREATIVE
Employees Worked With
Stacie Jamieson. 🌟🌟🌟🌟🌟, Devra Cramer
October 20, 2020
Great people and great service! They are friendly and provided a thorough review of the condition of my car after it was serviced. I’m a happy customer. provided a thorough review of the condition of my car after it was serviced. I’m a happy customer. More
by leniorone
Employees Worked With
Devra Cramer
October 15, 2020
Fabulous experience!!!! Great job! Minimal wait time! Very friendly!! Debra took very good care of us and explained everything very clearly, and with a welcomed sense of humor!! Very friendly!! Debra took very good care of us and explained everything very clearly, and with a welcomed sense of humor!! More
by GOLDENFALCONJET
Employees Worked With
Devra Cramer
October 15, 2020
Very accommodating in getting me in on short notice. Super friendly service advisors. Pleasantly surprised that I was in and out in less than two hours Super friendly service advisors. Pleasantly surprised that I was in and out in less than two hours More
by matthigh
Employees Worked With
Devra Cramer
October 06, 2020
Great customer service, very efficient and friendly my appointment was at 9am. The wait time was 40 minutes which was great . Thank you for great service appointment was at 9am. The wait time was 40 minutes which was great . Thank you for great service More
by KWAISUE
Employees Worked With
Devra Cramer
October 04, 2020
I had a pleasant experience with Alan Webb Mazda. The salesman was very professional. He was patient and showed me different options since I was having a hard time making a decision. Best experience I’v salesman was very professional. He was patient and showed me different options since I was having a hard time making a decision. Best experience I’ve ever had purchasing a vehicle! More
by CamVal72
Employees Worked With
Chris Smith
September 29, 2020
Sales part went well. However, when it came to actually signing papers, we were promised it would only take a few minutes, but in reality we had to wait more than 2 hours even though we were the only cust signing papers, we were promised it would only take a few minutes, but in reality we had to wait more than 2 hours even though we were the only customer at the time! During the wait, we were totally ignored by the sales people. The manager hid in his office the whole time knowing we were unhappy for the wait. My sales person went home without saying goodbye or introducing someone else to take care of us. I have been to many dealerships and bought cars in the past but by far Alan Web Mazda had the worst customer service. More
by yp
Employees Worked With
Olivia Lyon
