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Alan Webb Mazda

Vancouver, WA

4.7
1,250 Reviews

3716 NE 66th Ave

Vancouver, WA

98661

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1,250 Reviews of Alan Webb Mazda

June 29, 2020

Sales experience was good and Chris Smith was a pleasure to work with. We also met with Natalie Erickson who handled our financial paper work and she was very nice and friendly. Later we did however have i More

by Jay McLachlan
Recommend Dealer
Yes
Employees Worked With
Natalie Erickson, Chris Smith, Lindsey Scott
Aug 14, 2020 -

Alan Webb Mazda responded

Jay, We are sorry to hear of your vehicle's condition. We would like to thank you for coming back in and allowing us the opportunity to perform a detail to make it right. Thank you for taking your time to share your experience. We look forward to seeing you and your CX-5 in the future. Have a wonderful weekend and take care! Sincerely, Your Alan Webb Mazda Family

June 28, 2020

Devra was super nice and helpful. She made sure to check on us and let us know when my car would be done soon. The seats were comfortable, the toys were great to keep my toddler occupied and there were snac More

by HMAR1193
Recommend Dealer
Yes
Employees Worked With
Devra Cramer
Jul 03, 2020 -

Alan Webb Mazda responded

Hannah, Thank you for taking your time to share this nice review and 5 star rating. We are pleased to hear that Devra was nice and helpful and that our waiting area was accommodating. We look forward to seeing you and your Tribute in the future. Enjoy your holiday weekend and stay healthy! Sincerely, Your Alan Webb Mazda Family

June 20, 2020

Great Customer Service, Down To Earth, Works Well As A Team, Runs A Efficient Business, Works With Your Finances, Overall They Make The Best Deals‼️ More

by AJmoaning
Recommend Dealer
Yes
Employees Worked With
Blake Labay
Jun 22, 2020 -

Alan Webb Mazda responded

Leanne, Congratulations on your new car. Thank you for taking your time to share this lovely review and 5 star rating. We value your time and feedback. We are pleased to hear that your experience was great. We look forward to seeing you and your Infiniti in the future. Have a great day and stay healthy! Sincerely, Your Alan Webb Mazda Family

June 18, 2020

Great communication and service. Work was done in a timely manner and price was reasonable. Met expectations and was nice to my teenaged daughter which was nice. More

by amyaswanson
Recommend Dealer
Yes
Employees Worked With
Devra Cramer
Jun 19, 2020 -

Alan Webb Mazda responded

Amy, Thank you so kindly for taking your time to share this lovely review and 5 star rating. We value your time and feedback. We are please to hear that your service great and our staff was kind. We look forward to seeing you, your daughter, and your CX5 in the future. Have a wonderful weekend and stay healthy! Sincerely, Your Alan Webb Mazda Family

June 16, 2020

Oil change and headlights recall They completed the oil change and I was originally told that they would not be able to complete the work on the headlights recall but after examini More

by dfitterer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Devra Cramer
Jun 16, 2020 -

Alan Webb Mazda responded

Darren, Your satisfaction is important to us. We are pleased to hear that we were able to complete the recall and save you a return trip. Thank you for choosing Alan Webb Mazda as your first choice for all your automotive needs. We look forward to seeing you and your Mazda CX-5 in the future. Take care and stay healthy! Sincerely, Your Alan Webb Mazda Family

June 15, 2020

As soon as you drive up, you are greeted by a friendly team member, and from there everything is beyond easy and smooth. Communication is clear and customer service is great! More

by April G
Recommend Dealer
Yes
Employees Worked With
Devra Cramer
Jun 16, 2020 -

Alan Webb Mazda responded

April, Thank you for taking your time to share this nice review and 5 star rating. We value your time and feedback. We are pleased to hear that you received friendly service during your recent visit. We look forward to seeing you in the future. Have a wonderful day and stay healthy! Sincerely, Your Alan Webb Mazda family

June 14, 2020

The best car buying experience I have had. Chris Smith in Sales and Charles Joseph in Finance were a pleasure to work with; both addressed my questions and concerns in an honest, clear, and a professional ma More

by smakki1
Recommend Dealer
Yes
Employees Worked With
Charles Joseph, Chris Smith
Jun 15, 2020 -

Alan Webb Mazda responded

Shaker, Congratulations on your new Mazda CX-5! Thank you for taking your time to share your thoughts and this 5 star rating. We are pleased to hear that Chris and CJ were a pleasure to work with. We look forward to seeing you and your CX-5 in the future. Enjoy your new SUV and stay healthy! Sincerely, Your Alan Webb Mazda Family

June 13, 2020

Great customer service and my appointment was completed quickly. The wiring are was clean and comfortable. Safety procedures to limit contact and employees swearing makes were appreciated. More

by MADDIEHALE
Recommend Dealer
Yes
Employees Worked With
Devra Cramer
Jun 15, 2020 -

Alan Webb Mazda responded

Maddiehale, Thank you for taking your time to share this nice review and 5 star rating. We are pleased to hear that you service was quick and our waiting area was clean and comfortable. We look forward to seeing you and your Mazda CX-5 in the future. Have a great day and stay healthy! Sincerely, Your Alan Webb Chevrolet family

June 10, 2020

Everything was handled well as I turned in my lease and leased a new car. They are working hard to be safe and help customers even during this difficult time More

by PJSOUKUP0
Recommend Dealer
Yes
Employees Worked With
Olivia Lyon
Jun 10, 2020 -

Alan Webb Mazda responded

Peter, Thank you so much for taking your time to share this nice review and 5 star rating. We value your time and feedback. We are please to hear that our team was professional and safe during your purchase. We are looking forward to seeing you and your Mazda CX-30 in the future. Have a great day and stay healthy! Sincerely, Your Alan Webb Chevrolet Family

June 04, 2020

Time is money I am the customer. My time is more valuable than yours. We set an APPOINTMENT for what should have been a 20-25 minute max oil change. We arrived E More

by doug82
Recommend Dealer
No
Employees Worked With
not going to comment.
Jun 04, 2020 -

Alan Webb Mazda responded

doug82, I sincerely apologize that we fell short of your expectations. Thank you for taking the time to share your experience with us. I appreciate your feedback. It is insight such as this that helps me improve our processes and thus our customer satisfaction. If you have any more feedback that you would like to share with me personally, please don’t hesitate to reach out to me directly. I look forward to improving your experiences in the future. Respectfully, Leslie Puryear Service Manager 360-334-3002 ext 330

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