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Alan Webb Mazda

Vancouver, WA

4.7
1,248 Reviews

3716 NE 66th Ave

Vancouver, WA

98661

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1,248 Reviews of Alan Webb Mazda

May 30, 2020

I had a great overall service experience. Very professional as usual, and specifically in the midst of the coronavirus crisis: all tees were crossed as regards the social distancing procedures, so More

by gls0
Recommend Dealer
Yes
Employees Worked With
Devra Cramer
Jun 04, 2020 -

Alan Webb Mazda responded

gls0, Thank you so kindly for taking your time to share this kind review and 5 star rating. We value your time and feedback. We are pleased to read that your experience great service during your recent visit. We look forward to seeing you in the future. Take care and stay healthy! Sincerely, Your Alan Webb Mazda Family

May 30, 2020

As a return customer I’ve been extremely disappointed in the service I recently received. My issues have still been left unresolved to move forward. More

by A.MANN25
Recommend Dealer
No
Employees Worked With
Finance mgr, Chris Porter, Blake Labay
Jun 04, 2020 -

Alan Webb Mazda responded

Andrea, I sincerely apologize that we fell short of your expectations. Thank you for taking the time to share your experience with us. I appreciate your feedback. It is insight such as this that helps me improve our processes and thus our customer satisfaction. If you have any more feedback that you would like to share with me personally, please don’t hesitate to reach out to me directly. I look forward to improving your experiences in the future. Respectfully, Genny Smith Customer Experience Manager 360-952-4417 gennys@alanwebbautogroup.com

May 19, 2020

Service was good. Didn’t like the country music on the speakers though, would rather have no music at all. Not sure everyone there appreciates the social distance rules, very nice waiting room, but some g More

by Michu
Recommend Dealer
Yes
Employees Worked With
Lindsey Scott
May 21, 2020 -

Alan Webb Mazda responded

Michu, Thank you for taking your time to share this nice review. We value your time and feedback. We are pleased to hear the that you received good service from our team at Alan Webb Mazda. We look forward to seeing you in the future. Please take care and stay healthy! Sincerely, Your Alan Webb Mazda Family

May 19, 2020

Great friendly customer service. Thanks for the great service. All staff members were friendly and helpful. And they vacuumed my car. I will be back More

by DEVRA2003
Recommend Dealer
Yes
Employees Worked With
Tim FENDLEY, Devra Cramer, Lindsey Scott
May 21, 2020 -

Alan Webb Mazda responded

Devra, Thank you so kindly for taking your time to share this lovely review and 5 star rating. We value your time and feedback. We look forward to seeing you and your Veracruz in the future. Please take care and stay healthy! Sincerely, Your Alan Webb Mazda Family

May 12, 2020

Marc was great, he made purchasing the car during this time very easy. We were allowed to take a car alone on a test drive and when we got back he had all the trade-in info and sales agreement ready. More

by CLSHIFFLETTE
Recommend Dealer
Yes
Employees Worked With
Marc Allen
May 13, 2020 -

Alan Webb Mazda responded

Carrie, Thank you for taking your time to share this kind review and 5 star rating. We value your time and feedback, it helps us to grow a positive customer experience for you and your others. We are pleased that Marc provided a seamless easy purchase experience. We look forward to seeing you and your CX-5 in the future. Enjoy your new SUV and stay healthy! Sincerely, Your Alan Webb Mazda Family

May 08, 2020

Everyone was helpful and communicative. They looked at my car based on what I had reported the problem to be and they also found other things that needed to be fixed. More

by k.summerhill3
Recommend Dealer
Yes
Employees Worked With
Lindsay
May 11, 2020 -

Alan Webb Mazda responded

Katlyn, Hi there, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day and stay healthy! Sincerely, Your Alan Webb Mazda Family

May 05, 2020

The management was very thorough. Answered all of my questions. Did not feel pressured at all. They really strive to put you in the car that works for you. Very happy with everyone that I came in contac More

by Leslie Burson
Recommend Dealer
Yes
Employees Worked With
Chris Porter, Steve Mantzouris, Marc Allen
May 07, 2020 -

Alan Webb Mazda responded

Leslie, Awesome! We are pleased to hear that you are happy with your purchase experience from us. Thank you for taking your time to share this kind review and 5 star rating. We look forward to seeing you and your Mazda6 in the future. Have a great week and stay healthy! Sincerely, Your Alan Webb Mazda Family

May 05, 2020

Alan Webb worst car buying experience ever. 39 days out I still have to take $8000 car the a repair shop to fix the screeching that AW people ‘couldn’t hear’ More

by caseyc1027
Recommend Dealer
No
Employees Worked With
Chris Porter, Olivia Lyon, Steve Mantzouris, Blake Labay
May 05, 2020

Service work I called in the morning. The person who answered the phone was friendly and professional. They had availability that day for an oil change. I arriv More

by seesunshine3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lindsey Scott, Nick Popoca
May 07, 2020 -

Alan Webb Mazda responded

seesunshine3, Thank you so kindly for taking your time to share this warm review and 5 star rating. We value your time and feedback, it helps us to grow a positive customer experience for you and others. We are please to hear that we were able to accommodate your needs in a friendly and timely manner. We look forward to seeing you in the future. Have a great day and stay healthy! Sincerely, Your Alan Webb Mazda Family

May 04, 2020

The ladies are amazing and so helpful. I did not feel anything but supported each of my visits. Going to a dealership used to be a nightmare, till I met these ladies More

by quazargems
Recommend Dealer
Yes
Employees Worked With
Lindsey five stars , Devra Cramer
May 07, 2020 -

Alan Webb Mazda responded

Quazargems, Thank you for taking your time to share this review and 5 star rating. We are pleased to hear that Devra and Lindsey were amazing during your recent visits. We value your time and feedback. We are looking forward to seeing you in the future. Take care and stay healthy! Sincerely, Your Alan Webb Mazda Family

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