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Alan Webb Mazda

Vancouver, WA

4.7
1,248 Reviews

3716 NE 66th Ave

Vancouver, WA

98661

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1,248 Reviews of Alan Webb Mazda

May 01, 2020

Recall I can always depend on your service department. Not only the recall item was taken care of efficiently but I’ve stopped by the service center with More

by KESPENLAUB
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Colin Erskine, Devra Cramer, Leslie Puryear
May 06, 2020 -

Alan Webb Mazda responded

Kazuyo, Awesome! We are thrilled to hear that you continue to receive great customer service from us. Thank you so kindly for taking your time to share this lovely review and 5 star rating. We value your time and feedback, it helps us to grow a positive customer experience for you and others. We look forward to seeing you and your CX-5 in the future. Have a wonderful week and stay healthy! Sincerely, Your Alan Webb Mazda Family

April 29, 2020

Simple and easy. I didn’t know how the appointment would work. With the current situation. But it was simple clean and very efficient. The advisor made everything smooth and comfortable More

by SNIDERFOUR
Recommend Dealer
Yes
Employees Worked With
Colin Erskine, Jacob Cooksey, Devra Cramer, Leslie Puryear
May 06, 2020 -

Alan Webb Mazda responded

Todd, Thank you for taking your time to share this nice review and 5 star rating. We are please to hear that everything went smooth. We look forward to seeing you and your CX-9 in the future Take care and stay healthy! Sincerely, Your Alan Webb Mazda Family

April 27, 2020

Fast easy and efficient. Welcoming as well. Will come here for any major service on my Mazda. Received text messages regarding how the service was going. More

by alec becker
Recommend Dealer
Yes
Employees Worked With
Lindsey
Apr 28, 2020 -

Alan Webb Mazda responded

Alex, Thank you for taking your time to share this review. We are pleased to read that your service was fast and efficient. We look forward to seeing you and your Mazda3 in the future. Take care and stay healthy! Sincerely, Your Alan Webb Mazda Family

April 23, 2020

Pros all the way. The staff handled the work as well as could be expected, given the circumstances. I felt safe and comfortable. Good deal, too. More

by RICHARDHALE189
Recommend Dealer
Yes
Employees Worked With
Devra Cramer
Apr 27, 2020 -

Alan Webb Mazda responded

Richard, Thank you for taking your time to share this awesome review and 5 star rating. We value your time and feedback. We are please to read that your service was handled in a safe and comfortable way. We look forward to seeing you and your Mazda3 in the future. Take care and stay healthy! Sincerely, Your Alan Webb Mazda Family

April 21, 2020

My experience with the Mazda service center was fantastic. Scheduling the appointment was easy, customer service superior, and execution efficient! Highly satisfied and would certainly recommend. More

by taylornsouth
Recommend Dealer
Yes
Employees Worked With
Bree Miller, Devra Cramer, Leslie Puryear
Apr 23, 2020 -

Alan Webb Mazda responded

Taylor, Thank you so kindly for taking your time to share this nice review and 5 star rating. We value your time and feedback, it helps us grow a positive customer experience for you and others. We are happy to read that your recent service was fantastic. We look forward to seeing you and your Mazda3 in the future. Take care and stay healthy! Sincerely, Your Alan Webb Mazda Family

April 16, 2020

Have made multiple purchases at this dealership! Best crew in the business! You will not be disappointed. They take care of you above and beyond More

by MONKEYJLS
Recommend Dealer
Yes
Employees Worked With
Steve Mantzouris
Apr 16, 2020 -

Alan Webb Mazda responded

Jamie, Thank you so kindly for taking your time to share this kind review and 5 star rating. We value your time and feedback. We are thrilled to read we have continue to earn your repeat business. We look forward to seeing you and your CX-3 in the future. Have a great week and stay healthy! Sincerely, Your Alan Webb Mazda Family

April 15, 2020

Service was quick, but they weren’t helpful when I asked about a specific issue I was having with my vehicle. Only wanted to charge me for diagnosis. I just wanted to have them look at the suspension, wheel More

by KGODWIN07
Recommend Dealer
No
Employees Worked With
Kevin Welker, Maxwell Tanner, Tim FENDLEY, Tim Gilcrease, Devra Cramer, Leslie Puryear, Brandon Hall
Apr 16, 2020 -

Alan Webb Mazda responded

Kevin, I sincerely apologize that we fell short of your expectations. Thank you for taking the time to share your experience with us. I appreciate your feedback. It is insight such as this that helps me improve our processes and thus our customer satisfaction. If you have any more feedback that you would like to share with me personally, please don’t hesitate to reach out to me directly. I look forward to improving your experiences in the future. Respectfully, Leslie Puryear Service Manager 360-334-3002 ext 330 Lesliep@alanwebbautogroup.com

April 10, 2020

Very easy to work with staff. Work on car was done wellI Very easy to work with staff. Work on car was done well I don't have anything else to say. Hope you all stay safe More

by DANIMGIRL12
Recommend Dealer
Yes
Employees Worked With
Leslie Puryear
Apr 10, 2020 -

Alan Webb Mazda responded

Danette, Thank you for taking your time to share this review. We are pleased to read that we were easy to work with and completed the work well. We look forward to seeing you and your CX3 in the future. Take care and stay healthy! Sincerely, Your Alan Webb Mazda Family

April 08, 2020

Great as usual always take my vehicle here for an oil change and it seems to be just fine :) Been going here for almost 7 years now More

by DEVIN SEA NELSON
Recommend Dealer
Yes
Employees Worked With
Arielle I think?
Apr 10, 2020 -

Alan Webb Mazda responded

Devin, Thank you so kindly for taking your time to share this nice review and 5 star rating. We value your time and feedback. We are pleased to read that you continue to receive great service from our staff. We look forward to seeing you and your Mazda3 in the future. Take care and stay healthy! Sincerely, Your Alan Webb Mazda Family

April 07, 2020

I went in for an oil change. The person who greeted me was not very friendly. But, in the past when I bought my car; the sales people were very friendly and not pushy. I now come here for my oil change be More

by yvonne.nicolay
Recommend Dealer
No
Employees Worked With
Olivia Lyon, Joe Melvin, Devra Cramer
Apr 07, 2020 -

Alan Webb Mazda responded

Yvonne, I sincerely apologize that we fell short of your expectations. Thank you for taking the time to share your experience with us. I appreciate your feedback. It is insight such as this that helps me improve our processes and thus our customer satisfaction. If you have any more feedback that you would like to share with me personally, please don’t hesitate to reach out to me directly. I look forward to improving your experiences in the future. Respectfully, Leslie Puryear Service Manager 360-334-3002 ext 330 lesliep@alanwebbautogroup.com

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