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Alan Webb Mazda

Vancouver, WA

4.7
1,250 Reviews

3716 NE 66th Ave

Vancouver, WA

98661

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1,250 Reviews of Alan Webb Mazda

March 12, 2020

No problems with the service, but a very basic part is missing: you should offer a car wash with service like many other dealers do. Mazdas should look good when they leave your lot. More

by jennywwu
Recommend Dealer
Yes
Employees Worked With
Devra Cramer
Mar 12, 2020 -

Alan Webb Mazda responded

Jennifer, Thank you for taking your time to share this review. We value your time and feedback. We look forward to seeing you and your Mazda3 in the future. Take care and have a wonderful weekend! Sincerely, Your Alan Webb Mazda Family

March 06, 2020

Debra my service writer was awesome very helpful the guys Found a huge mice or rat nest underneath my hood and cleaned it all up for me or for my wife very nice of them More

by tmh112688
Recommend Dealer
Yes
Employees Worked With
Devra Cramer
Mar 09, 2020 -

Alan Webb Mazda responded

Tina, Thank you for taking your time to share this kind review and 5 star rating. We value your time and feedback, it helps us to grow a positive customer experience for you and others. We are pleased to hear the Devra was awesome and you received great service during your visit. We look forward to seeing your and your CX-5 in the future. Take care and have a great week! Sincereely, Your Alan Webb Mazda Family

March 06, 2020

Service advisor went above & beyond to help get our vehicle looked & repaired in as timely a manner as possible as the service schedule was booked solid.. . She’s (Devra) awesome! More

by SHERDEZINE
Recommend Dealer
Yes
Employees Worked With
Devra & Megan (&
Mar 09, 2020 -

Alan Webb Mazda responded

Devra, We are thrilled to read that Devra went above and beyond during your recent service visit. We thank you for taking your time to share this lovely review. We look forward to seeing you in the future. Have a great week! Sincerely, Your Alan Webb Mazda Family

March 02, 2020

Front desk in the service dept was not friendly at all. The attitude I received was unacceptable. It took me 4 days to get a hold of service to schedule. I also left a voicemail, never got a return call More

by meganrobson
Recommend Dealer
No
Employees Worked With
Megan
Mar 03, 2020 -

Alan Webb Mazda responded

Megan, I sincerely apologize that we fell short of your expectations. Thank you for taking the time to share your experience with us. I appreciate your feedback. It is insight such as this that helps me improve our processes and thus our customer satisfaction. If you have any more feedback that you would like to share with me personally, please don’t hesitate to reach out to me directly. I look forward to improving our customers’ experiences in the future. Respectfully, Leslie Puryear Service Manager 360-334-3002 ext 330 LeslieP@alanwebbautogroup.com

February 21, 2020

Great experience. Chris S. listened to what I wanted and then guided the process to get it done within my budget. Appreciate the straight forward approach and how easy they made it to buy a car. More

by Nd1987
Recommend Dealer
Yes
Employees Worked With
Chris Smith
Feb 24, 2020 -

Alan Webb Mazda responded

Nd1987, Thank you for taking your time to share this kind review and 5 star rating. We value your time and feedback. We are thrilled to read that Chris provided a great experience. We look forward to seeing you in the future. Take care and enjoy your new vehicle! Sincerely, Your Alan Webb Mazda Family

February 12, 2020

The service department is friendly, easy to schedule with and gets the work done smoothly. I also appreciate the Lyft shuttle service to and from my workplace. More

by Claire
Recommend Dealer
Yes
Employees Worked With
Devra Cramer
Feb 13, 2020 -

Alan Webb Mazda responded

Claire, Thank you for taking your time to share this warm review and 5 star rating. We value your time and feedback. We are pleased to read that you had smooth and easy experience during your recent service visit. We hope to see you again in the future. Take care and have a wonderful week! Sincerely, Your Alan Webb Mazda Family

February 11, 2020

Quick and efficient. Had my car in and out for warranty work in less than an hour. Free WiFi was a nice touch. . Thanks and good job. More

by Jim
Recommend Dealer
Yes
Employees Worked With
Devra Cramer
Feb 12, 2020 -

Alan Webb Mazda responded

Jim, Thank you for taking your time to share this kind review and 5 star rating. We value your time and feedback. We are pleased to read that your recent service visit was quick and efficient. We look forward to seeing you in the future. take care and have a wonderful week! Sincerely, Your Alan Webb Mazda Family

February 11, 2020

Awesome experience from start to finish. Vehicle was finished earlier than expected and cheaper than quoted. I will be making this my only service center going forward! More

by J_guidos
Recommend Dealer
Yes
Employees Worked With
Devra Cramer, Alex Roberts
Feb 12, 2020 -

Alan Webb Mazda responded

J_guidos, Thank you for taking your time to share this kind review and 5 star rating. We value your time and feedback. We are pleased to read that you had an awesome experience during your recent service visit. We look forward to seeing you in the future. take care and have a wonderful week! Sincerely, Your Alan Webb Mazda Family

February 08, 2020

Very Helpful and straightforward Good buying experience at Alan Webb Mazda. John Sherlock was helpful and patient and very straightforward to deal with. Dealer had a good selection More

by rcaren
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Sherlock
Feb 10, 2020 -

Alan Webb Mazda responded

Antonette Caren, Congratulations on your new CX-30! Thank you for taking your time to share this nice review and 5 star rating. We value your time and feedback. We are please to hear that John was helpful and straightforward during your recent purchase. We look forward to seeing you and your new CX-30 in the future. Have a great week! Sincerely, Your Alan Webb Mazda Family

February 06, 2020

Great customer service gave me a ride home and back to the shop to get my vehicle service was done in a timely manner. Thanks for a great job done More

by Niksdad
Recommend Dealer
Yes
Employees Worked With
Natalie Erickson, Jacob Cooksey, Devra Cramer
Feb 10, 2020 -

Alan Webb Mazda responded

Niksdad, Thank you for taking your time to share this nice review and 5 star rating. We value your time and feedback. we look forward to seeing you in the future! Take care and have a great week! Sincerely, Your Alan Webb Mazda Family

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