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Alan Webb Mitsubishi

Vancouver, WA

4.6
253 Reviews
Alan Webb Mitsubishi in Vancouver, WA treats the needs of each individual customer with paramount concern. We know that you have high expectations, and as a car dealer we enjoy the challenge of meeting and exceeding those standards each and every time. Allow us to demonstrate our commitment to excellence! Our experienced sales staff is eager to share its knowledge and enthusiasm with you. We encourage you to browse our online inventory, schedule a test drive and investigate financing options. You can also request more information about a vehicle using our online form or by calling (360) 256-0506
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3608a NE Auto Mall Drive

Vancouver, WA

98662

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Showing 253 reviews

September 30, 2022

Easy to find. On time. Friendly. Will return to this location. Very clean lobby. Would like to see tire rotation free with oil change. More

by barbarahilkey
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pat Repman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 01, 2022 -

Alan Webb Mitsubishi responded

Thank you for taking the time to let us know about your experience! We are glad everything went well and look forward to seeing you at your next service. I will pass the information along regarding the tire rotation! Thank you for coming in!

September 28, 2022

Great work! Friendly service. Lovely waiting area. Staff is very flexible and accommodating for scheduling. More

by sj.ran6all21
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pat Repman
3.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 29, 2022 -

Alan Webb Mitsubishi responded

Thanks for the positive words! We appreciate the feedback. Could you let us know what we could do to make this a 5 star experience? We would love to hear from you and do our best to improve. Thank you

September 11, 2022

The vehicle was not prepared when were told it would be so we had to take it with a turn signal not working, a tire that needed to be replaced, and not having been detailed. We were told star guard "came w More

by Scims
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
AJ Huneidi
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Phil Payne
Sep 11, 2022 -

Alan Webb Mitsubishi responded

Hi Gary, I am sorry to hear about your experience. Although it was disclosed, we offered to remove it. We are still happy to remove that and update the paperwork with the bank. We had set a time up for the repairs, tire, and detail and set all items up for this including a loaner but it was never dropped off. We are still happy to do all these and loaner when you are available; Any day you are available to drop off we will get it everything arranged. Please contact me to get these items taken care of and make things right. AJH@alanwebbautogroup.com We strive to provide the best experience and I hope we can improve your experience.

August 13, 2022

I LOVE the Lady that checks you in~~ I'm terrible with names and I even looked this time but I can't remember her name. She's friendly and helpful and makes coming in a pleasure!! More

by ROBINSIMPSON1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pat Repman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 20, 2022 -

Alan Webb Mitsubishi responded

Robin Thanks for taking the time to provide your feedback about your recent visit. Take care!

August 08, 2022

From start to finish everyone was very polite and the service were great! and we thought the price for services were also great. Rear brakes and oil and filter change $600 More

by LEX4904
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pat Repman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 13, 2022 -

Alan Webb Mitsubishi responded

Thank you so much for sharing your experience! Our team strives to provide great prices and service. We look forward to seeing you at your next service!

July 21, 2022

I worked with Brandi at the service desk. She was awesome she explained everything, she told us how long it was going to take. She even had my car washed and vacuumed,and I thought they did More

by mdlumley
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandi, Mike Jacques
Jul 21, 2022 -

Alan Webb Mitsubishi responded

We are glad to hear about your experience working with brandy! We look forward to seeing you at your next service!

Jul 21, 2022 -

mdlumley responded

Both time I have used the service department Brandy was my service adviser, She is a definite keeper.

Jul 25, 2022 -

Alan Webb Mitsubishi responded

We appreciate the feedback, and we are happy she is a part of the team! Thank you again

July 14, 2022

Awesome work as always . Never had issues and their customer service is great. They Offer coffee and snacks to wait for my car to be done. More

by welley_henry
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pat Repman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Porter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Garret Graham
5.0
This rating includes all reviews, with more weight given to recent reviews.
George Zumwalt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Ahmadi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marc Allen
5.0
This rating includes all reviews, with more weight given to recent reviews.
AJ Huneidi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Genny Smith, Mike Jacques, Liz Osterloh
Jul 14, 2022 -

Alan Webb Mitsubishi responded

Thank you so much for your feedback! We strive to provide a great experience and are happy yours was just that. If there is any additional feedback you have let us know; otherwise we look forward to seeing you for your next service!

July 08, 2022

My maintenance was done quickly. They gave good future recommendations. The cost for work was reasonable. More

by ESCHADLER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pat Repman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 09, 2022 -

Alan Webb Mitsubishi responded

Thank you, Our team is happy to hear you had a great experience! We appreciate it and look forward to seeing you at your next service!

May 17, 2022

In and out, quick as a bunny. So far, I had all my oil changes and maintenance done on my Mirage at Alan Webb Mitsubishi and I'm very happy with their service department. Their More

by dalej608
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pat Repman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adam Ahmadi was my service advisor
Jun 25, 2022 -

Alan Webb Mitsubishi responded

We appreciate your business and feedback, and look forward to seeing you again!

May 08, 2022

Was taken care of right away when coming in for my oil change. Professional and friendly clerk. Was in and out within an hour. Thanks for the great service. More

by FUNNYFACE2761
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Not sure of her name.
Jun 25, 2022 -

Alan Webb Mitsubishi responded

Thank you for your wonderful feedback. Feel free to let us know if you have any questions and/or concerns. Best Regards, The Alan Webb Mitsubishi Team