Albany Subaru

Jan, was great. Engaging, warm, and friendly. Incredibly knowledgeable about Subarus and all kinds of cars. He was not too pushy and a great story teller. I Engaging, warm, and friendly. Incredibly knowledgeable about Subarus and all kinds of cars. He was not too pushy and a great story teller. I am giving Albany Subaru 5 stars, because we’ve had positive experiences each time we’ve purchased a car there and I like Subaru’s company values as a whole. This is the second car we bought through Albany Subaru. Everyone is (has been) super friendly, kind, and makes you feel “at home”. We love our Subies! I only have two complaints: (1) that the dollars referenced in some of the advertising did not quite match the actual fees, or at least to me, it didn’t seem transparent. For instance, the car doc maintenance brochure says “…as low as $1,295” (is that the 3 yr plan?) or $25/month for 5 years ($1,500), yet I’m being charged $1,695. I brought this up to Jan, and he mentioned the brochures were out dated. Not a huge deal, but something Subaru should correct; and (2) I was surprised to see how much the fees for the extended warranty increased from 2 years ago. Two years ago when we bought our 2022 Outback we paid $2,688 for 120 mos/100,000 miles. For the Crosstrek we paid $4,225 for 84 mos/100,000. Had I realized this at the time I may have tried to negotiate the price/timeline of the extended warranty, if that would have been possible. More

This was a big, very inconvenient failure--right after having the transmission checked & fluid changed at Albany. It sure looked like cause & effect---but very careful checking by the Service manager sho having the transmission checked & fluid changed at Albany. It sure looked like cause & effect---but very careful checking by the Service manager showed--just bad luck. And little inconvenience (because of a loaner from the dealer in Sacto, where the transmission blew. It was very carefully checked out, and the care--and ability to articulately describe it--showed its was just a manufacturing defect. That level of technical effect is very reassuring. More

Service rep Peggy continues to provide top notch professional and personal service. I’m fortunate to have my car service plans, purchased when I bought my new Forester. Dealing with Peggy and all is professional and personal service. I’m fortunate to have my car service plans, purchased when I bought my new Forester. Dealing with Peggy and all is like people of a small town knowing each other. Also my express service benefit is always as promised and on time me. More

Albany Subaru treated me with such kindness and I’m so grateful to them for the support. Will continue bringing my car here for servicing needs! grateful to them for the support. Will continue bringing my car here for servicing needs! More

I was kept informed via text messages of every step of the process, something I greatly appreciated. the process, something I greatly appreciated. More

The brakes are working; however, this payment plan is a bit fishy. I got an email from my bank stating: "You made a debit card transaction of $62.00 with SUNBIT_ALBANY_SUBARU." My bill for the brake serv bit fishy. I got an email from my bank stating: "You made a debit card transaction of $62.00 with SUNBIT_ALBANY_SUBARU." My bill for the brake service is: $506.75, which included the November special of 10% off. No Problem there, but it did not subtract the $62.00 pay to Albany Subaru before the work was completed. How do I go about getting my $62.00 owned to me. More

Fast & efficient service at Albany Subaru. Thank you for such great thorough service. My car was ready in 90 minutes. Thank you for such great thorough service. My car was ready in 90 minutes. More

Staff really good and waiting lounge is clean and dog friendly. Since it my first service it was quick. friendly. Since it my first service it was quick. More

This was our third(3rd) Forrester in in 30+ years. Ahmad Ahmadi & Don Huey were very professional and presented the dealership well. Ahmad Ahmadi & Don Huey were very professional and presented the dealership well. More

Easy to schedule service with nice customer lounge as you wait. I would go there again wait. I would go there again More