Albany Subaru

Very professional staff and work completed on time. A courtesy vehicle was provided which was appreciated. The tire pricing was competitive. My overall experience was very satisfactory. A courtesy vehicle was provided which was appreciated. The tire pricing was competitive. My overall experience was very satisfactory. More

I am always well taken care of at Albany Subaru and will continue to use it. continue to use it. More

Parts were not correctly ordered. Or possibly the wrong mirrors were sent. Parts were not all installed. The work had to be completed at the showroom after the car was picked up. All Or possibly the wrong mirrors were sent. Parts were not all installed. The work had to be completed at the showroom after the car was picked up. All employees I spoke to in service were cordial and helpful. I was grateful for the use of a loaner. More

Normally a five star review - What I thought would be a 90 quick check up turned into a half-day service; my diagnostic on my right rear-view blind spot light turned into an unexpected $275 charge (not und 90 quick check up turned into a half-day service; my diagnostic on my right rear-view blind spot light turned into an unexpected $275 charge (not under warranty?); and my shuttle would have been so long (El Cerrito via Emeryville and Berkeley) that I had to take Uber. Not a perfect day by Albany Subaru's standards. More

Service department seems well organized with courteous staff and pleasant waiting room. Express service is a plus. Jay Paraffin is especially friendly and helpful in explaining alternatives, etc. staff and pleasant waiting room. Express service is a plus. Jay Paraffin is especially friendly and helpful in explaining alternatives, etc. More

Sebastian was very helpful and not pushy, we drove a car and came back later to buy it, we went to one other dealer to see another car, the welcome atmosphere just was no there and came back later to buy it, we went to one other dealer to see another car, the welcome atmosphere just was no there More

Its reliable and costumer service is great. Not too far from the house.I would recommend Not too far from the house.I would recommend More

Poor communication. Just had the insurance adjuster out and he said the job was not completed. I won’t be coming to you guys anymore. Just had the insurance adjuster out and he said the job was not completed. I won’t be coming to you guys anymore. More

I am always happy with the kind folks at Albany Subaru and the excellent quality of their work. It's great peace of mind to know they're there looking out for my Subie and me. and the excellent quality of their work. It's great peace of mind to know they're there looking out for my Subie and me. More

I am happy with the sales dept. However I have an issue with service. I have a rattle coming from the front passenger side. I took the car to be looked at. They claim that the rattl However I have an issue with service. I have a rattle coming from the front passenger side. I took the car to be looked at. They claim that the rattle source was discovered and repaired. Unfortunately this is not true and the rattle continues. More