Albany Subaru

Quick and easy service when I scheduled an oil change for the following morning. I got called earlier than I was told it would be ready (which I think is a good thing; just had cut my walk around town a bit the following morning. I got called earlier than I was told it would be ready (which I think is a good thing; just had cut my walk around town a bit short). More

I am Happy with the service. Staff is friendly and polite. Just take so long to be there. Staff is friendly and polite. Just take so long to be there. More

Remarkably bad technical quality control. Recurring Issue since 2018 Forester first brought in 04/04/23, then on 08/31/2023, 09/19/2023, 07/08/2024 07/10/2024 for the same issue not resolved Recurring Issue since 2018 Forester first brought in 04/04/23, then on 08/31/2023, 09/19/2023, 07/08/2024 07/10/2024 for the same issue not resolved to date. 07/08/2024 car was returned to customer, and the next day unsafe and with added problems. Warning lights resurfaced ("Hill Assist" & "Check Engine"), in addition to "Vehicle Dynamic Control" and X-Mode Light. There was a new and pronounced hesitation when putting the foot on the accelerator and car speeding up. In addition the air conditioning fan was making a tump tump tump noise never heard before. (I was informed it was just a coincidence, and $245 would be needed for subaru to investigate. the sound.) 07/10 subaru found one of the evac line was disconnected but not resecured at subaru's service center, explaining the acceleration hesitation. Car was returned to customer, only to find out the shortly after leaving service center, all four warning lights remain on, after wasting a significant amount of customer time a significant amount was paid. More

I was greeted warmly and promptly. The drop off and pick up were easy and smooth and the service was great. And bonus that the service was all under warranty so I had nothing to pay. The drop off and pick up were easy and smooth and the service was great. And bonus that the service was all under warranty so I had nothing to pay. More

.Rough start but happy ending. I love the lease return Crosstrek I purchased. I wish they cleaned the interior better, since the previous owner had a dog. Crosstrek I purchased. I wish they cleaned the interior better, since the previous owner had a dog. More

The owner , Rafael Inserto , told me that since he purchased the car there and had it serviced there that he is very satisfied w/ the services. purchased the car there and had it serviced there that he is very satisfied w/ the services. More

I told the service rep that the front seat passenger seatbelt warning was erratic and he indicated the problem would be hard to diagnose and advised me to wait. He showed no concern about the passenger seatbelt warning was erratic and he indicated the problem would be hard to diagnose and advised me to wait. He showed no concern about the passenger safety associated with this problem. More

I don't feel that the service techs really pay attention to problems described by customers. to problems described by customers. More

Wonderful team of people from the friendly desk greeter to salespeople especially Ryan who is a gem. He goes above and beyond, great attention to detail, so kind and sweet. Don in finance efficient, pleas to salespeople especially Ryan who is a gem. He goes above and beyond, great attention to detail, so kind and sweet. Don in finance efficient, pleasant and even fun. More

James Madison was great and communicated well. They were able to diagnose the probablem I had. They were able to diagnose the probablem I had. More