Albany Subaru - Service Center

I had an oil change, and a complementary check-up was also done. they found I needed a new air cleaner, and the battery had acid on top which needed cleaning. I had the air cleaner replaced but I decid also done. they found I needed a new air cleaner, and the battery had acid on top which needed cleaning. I had the air cleaner replaced but I decided to do the battery acid myself. After I got home, I found that I did not have time to work on the battery acid. I called a few days later and they were able to give me the same price as if I had it done when I had the olil change. When I brought my car in for cleaning the battery acid, I went over in detail with Peggy on exactly what they would do. I had wanted the battery removed to assure there was no acid under the battery. Peggy had the repairman check and he determined that there was no sign that battery acid got under the battery. I appreciate that Peggy had the repairman check and the service she gave me. But personally I thought that the battery should have been removed to check under the battery which I would have done if I did the work myself. More

I was reluctant to bring my 2021 Subaru Forester into Albany Subaru because I assumed it would expensive. Trying to save money I reached out to a local Subaru mechanic and they charged me $210 to diagnos Albany Subaru because I assumed it would expensive. Trying to save money I reached out to a local Subaru mechanic and they charged me $210 to diagnose my car’s issue plus a quote of $1400 to fix the actually issue which was a defective coolant bypass valve. Finally, I called Albany Subaru and they were able to fix AND diagnose my car for free because the part was covered under the extended warranty. Additionally, as a courtesy they inspected my car and noticed an oil leak caused by the idiots at Berkeley Jiffy Lube using an after market drain plug that didn’t fit. Anyway, I called Jiffy Lube as recommended by Subaru and that was also repaired for free! Special shout out to Alan Poon for taking care of my issue and communicating so friendly and transparent. More

I have full confidence in their ability to take care of my new car. The staff are also very pleasant. I also find their waiting room very accommodating. my new car. The staff are also very pleasant. I also find their waiting room very accommodating. More

Alan Poon was excellent. He kept me promptly informed about the progress of my repair. He kept me promptly informed about the progress of my repair. More

Service was very efficient and prompt; text communication of updates was clear and I was able to get my vehicle back on the same day. of updates was clear and I was able to get my vehicle back on the same day. More

All of staff at Albany service dept are friendly but remain professional ! My service manager Jay was one of them! He answers my questions ! He reviews the service with me when I came to pick up my car remain professional ! My service manager Jay was one of them! He answers my questions ! He reviews the service with me when I came to pick up my car ! I had a good impression! More

I do not want to get these surveys I got one last week when all we had done was to order the part when all we had done was to order the part More

Great customer service, quick and easy to setup appointments. Fast turnaround when I got a trailer hitch installed. appointments. Fast turnaround when I got a trailer hitch installed. More

I needed to add on my invoice an item from the Parts department for purchase and texted that to my Service technician. I was hoping it was communicated to me that the Parts department will be closing a department for purchase and texted that to my Service technician. I was hoping it was communicated to me that the Parts department will be closing around the ETA I texted to return to pick up my car or the item I was gonna purchase was already set aside for me at the Cashier. Overall, I had a good experience with the service for my Wilderness Outback! Thanks! More

Excellent maintenance service, Alan Poon efficient, professional, kind, comfortable waiting room with snacks, good shuttle service divers. professional, kind, comfortable waiting room with snacks, good shuttle service divers. More