Albany Subaru - Service Center

The place, the people and the service are exceptional. The reason why we have returned for 15 years ! The reason why we have returned for 15 years ! More

Everyone was most helpful and courteous. .Jason was very helpful at check in. I forgot to say the windshield wipers needed changing. When I picked up my car the person at the payment desk cal .Jason was very helpful at check in. I forgot to say the windshield wipers needed changing. When I picked up my car the person at the payment desk called him and they were changed before I left. The young woman who drive me home was very sweet. I noticed that she waited to be sure I got into my house before she left. The gentleman in the service department was fast and kept me well informed while the windshield wipers were changed. All in all I had an excellent experience that day. Thank you to everyone who worked on my car. Your efforts are appreciated! Jane Cavalli More

Easy in and out. Professional interaction and quick service. Recommended we change our cabin air filter, and it was needed! Professional interaction and quick service. Recommended we change our cabin air filter, and it was needed! More

Easy to make appointment online. Warming welcome and gave detail about the service what was needed. Good communication and listening to my concerns. Good big waiting room with coffee Warming welcome and gave detail about the service what was needed. Good communication and listening to my concerns. Good big waiting room with coffee and some snack. The whole shop is well organized and clean. More

I give the service department the highest rating for all the rating categories listed below. I highly recommend this Subaru service center! the rating categories listed below. I highly recommend this Subaru service center! More

Honored my warranty, fast service, called to check on more work needed, good driver services. more work needed, good driver services. More

The faulty Infotainment system was replaced under warranty. Both drop-off and pickup were a breeze and the loaner car was great. warranty. Both drop-off and pickup were a breeze and the loaner car was great. More

Very good express service. Advisor was very helpful and informative. Through job explaining the service work and inspection. Unfortunately I did not catch the advisor’s name Advisor was very helpful and informative. Through job explaining the service work and inspection. Unfortunately I did not catch the advisor’s name as the service center was experiencing computer and WiFi problems. More

Prompt service; express service was on time; comfortable waiting area; my usual service rep not on duty (Peggy) but Jay was thorough and helpful; was able to set appt via phone but had to make numerous call waiting area; my usual service rep not on duty (Peggy) but Jay was thorough and helpful; was able to set appt via phone but had to make numerous call attempts as I was put on hold too long and hung up; when I did reach service rep on phone at time of setting appt, my wait was less that a minute and I got express service appt within the timeframe I specified. More

I appreciated the fast attention when I drove in. . The time to get my car serviced was within the 90 minute window I was given. After the service, I was clearly explained what was done to my car. It . The time to get my car serviced was within the 90 minute window I was given. After the service, I was clearly explained what was done to my car. It was fast and convenient. More