Albany Subaru - Service Center

THis is the second service visit where I have asked the service advisor to set the clock in my car. It didn't happen the first visit, and it didn't happen in this last visit. I asked Victoria to have it do service advisor to set the clock in my car. It didn't happen the first visit, and it didn't happen in this last visit. I asked Victoria to have it done but it did not get done. This is a minor fault but it does undermine my confidence that the service center is correctly completing the service agenda. More

Aaron was a true advocate for me in dealing with Subaru Corp to fix my transmission. Torii did a great job of managing the repair work and keeping me informed regarding progress and completion. Corp to fix my transmission. Torii did a great job of managing the repair work and keeping me informed regarding progress and completion. More

Quick and efficient. Victoria was super friendly and pleasant to work with. Albany Subaru is my go to for all my car needs. Victoria was super friendly and pleasant to work with. Albany Subaru is my go to for all my car needs. More

The process was really easy. I received timely communications and the team was helpful all along the way. I received timely communications and the team was helpful all along the way. More

The intake people and the manager are friendly during drop off and pickup. They offered us drinks and snacks in the lounge. Alan and Jason were kind people. They advised us in the maintenance warranty pl drop off and pickup. They offered us drinks and snacks in the lounge. Alan and Jason were kind people. They advised us in the maintenance warranty plan that are available to buy. I would most probably get that and keep bringing my car here. Aaron the manager was also very friendly. More

Polite, informative, expert and efficient. I was given all the info I needed to make the most cost-effective decisions. I was given all the info I needed to make the most cost-effective decisions. More

Everyone here is always kind and courteous. Quick appointment, good communication. I was very late with this service but they ensured me the car was fine and explained why. Quick appointment, good communication. I was very late with this service but they ensured me the car was fine and explained why. More

The dealership is exemplary. They even tell you when to expect your car back. And they deliver. It’s about 1 1/2 hours. They even tell you when to expect your car back. And they deliver. It’s about 1 1/2 hours. More

Friendly, attentive, responsive, professional, and very quick! Albany Subaru provides excellent customer service! Always coming back. quick! Albany Subaru provides excellent customer service! Always coming back. More

Everyone was nice and communicated clearly. The lounge space was clean and well-organized. There was a little confusion in getting my car--I had to wait an extra maybe 5 minutes, but otherwise The lounge space was clean and well-organized. There was a little confusion in getting my car--I had to wait an extra maybe 5 minutes, but otherwise everything was seamless. More