Albany Subaru - Service Center

Consistently excellent customer (and auto) service. The folks here go out of their way to ensure a great experience. My experiences here play no small part in my commitment to remain a Subaru customer. The folks here go out of their way to ensure a great experience. My experiences here play no small part in my commitment to remain a Subaru customer. More

I would like to put in a commendation for your employee Michael Douglas, who drove the shuttle today to pick me up from my home and bring me back to the service center to pick up my car, Tuesday, February Michael Douglas, who drove the shuttle today to pick me up from my home and bring me back to the service center to pick up my car, Tuesday, February 13, 2024 at approximately 1:00 p.m. While we were driving on 580 eastbound between the Bayview and Central Avenue exits, a man driving a silver BMW got behind us driving too fast. Michael was going about 60-65 in the fast lane and the man in the BMW was probably going around 80. Apparently we weren’t going fast enough because the man started tailgating, and then recklessly pulled in front of us and slowed to about 50 miles an hour while shaking his fist and giving Michael the finger. The BMW driver was obviously trying to pick a road rage fight, but Michael wasn’t having any of it. He kept the shuttle van speed steady and didn’t engage with the other driver. The BMW driver then sped off. Michael said, “he must be having a really bad day,” and we laughed about it. I was so impressed with Michael’s calm demeanor and professional driving skills that I felt compelled to share this story with you. Michael is an exemplary employee, and I’m glad he was my Shuttle Driver today. Once back at the shop, Peggy Martinez did such a good job explaining everything that had been inspected and fixed on my car, and made recommendations to get two of my tires immediately replaced, since the edges were balding. I'm getting that done today by my Tire guy, since I'm leaving for a 1,000+ mile road trip tomorrow. Overall, every employee at Albany Suburu Service Department I dealt with is friendly and professional, and best of all, laughed at my silly jokes, like: Two Jumper Cables walk into a bar, and the bartender says, "You guys better not be starting something!" :D More

Very friendly environment and quick turnaround for my vehicle. Did not feel pressured into services I didn’t need. vehicle. Did not feel pressured into services I didn’t need. More

Always a pleasure working with Albany Subaru service department. Torii is a great service advisor and ensures our cars are taken care of. department. Torii is a great service advisor and ensures our cars are taken care of. More

Aaron Pearson was most helpful explaining what was going on with the transmission on my Outback. on with the transmission on my Outback. More

Everyone on the staff has always been helpful and immediately available. I appreciate the friendliness with which they help. I do want to register a complaint - the Harman Karman SUCKS. Not being immediately available. I appreciate the friendliness with which they help. I do want to register a complaint - the Harman Karman SUCKS. Not being able to turn it off, the sound leaves a lot to be desired. But that is not a reflection on the staff. More

I can always count on Nikki, Alan, James and the rest of the staff for great customer service. They always keep me up to date on the status of the work being done, provide me with the information on the ser the staff for great customer service. They always keep me up to date on the status of the work being done, provide me with the information on the service performed and the status of my vehicle. I can alway expect the the quality of the work to be excellent. More

Albany Subaru was great -- easy, competent, pleasant. Very please with my experience there. Highly recommended. Very please with my experience there. Highly recommended. More

Subaru always performs their duties on my vehicle so professionally. I will always recommend a Subaru vehicle to my friends. professionally. I will always recommend a Subaru vehicle to my friends. More

I bought 4 tires from Albany Subaru last year but when I took it oil change the tire rotation is not free. Disappointed. Other shops will give you free rotation if you buy the tires from them took it oil change the tire rotation is not free. Disappointed. Other shops will give you free rotation if you buy the tires from them More