Albany Subaru - Service Center

I don't feel that the service techs really pay attention to problems described by customers. to problems described by customers. More

I told the service rep that the front seat passenger seatbelt warning was erratic and he indicated the problem would be hard to diagnose and advised me to wait. He showed no concern about the passenger seatbelt warning was erratic and he indicated the problem would be hard to diagnose and advised me to wait. He showed no concern about the passenger safety associated with this problem. More

James Madison was great and communicated well. They were able to diagnose the probablem I had. They were able to diagnose the probablem I had. More

People were friendly and willing to assist to answer questions. Service was fast and wait room was nice and comfy. questions. Service was fast and wait room was nice and comfy. More

I'm a first-time owner of a Subaru, and the service experience at Albany FAR surpasses the service I'd received from other dealers. Great customer service! experience at Albany FAR surpasses the service I'd received from other dealers. Great customer service! More

I came back in just to pick up a spare tire. I was in and out super quickly. Very friendly staff. I was in and out super quickly. Very friendly staff. More

Victoria was helpful, understood what I needed and communicated clearly. She stayed in touch during the day and let me know how long I would wait communicated clearly. She stayed in touch during the day and let me know how long I would wait More

i have been going to this dealer with 3 subaru's for over 30 years - i would not go anywhere else over 30 years - i would not go anywhere else More

I purchased a 5 yr maintenance service agreement. S/b thought of as a good customer. 2 of the items on inspection were flagged yellow yet no one advised me of such. Tires and brakes— both important S/b thought of as a good customer. 2 of the items on inspection were flagged yellow yet no one advised me of such. Tires and brakes— both important safety items. I only know because I went back to inquire. Intake person was completely unfamiliar with maintenance agreement so it took extra time to get appt started. More

I brought my new Forester in for routine plus non-routine maintenance. Nikki took real good care of me and the car is running fine now. I appreciate the dedicated service and the professionalism exhibited maintenance. Nikki took real good care of me and the car is running fine now. I appreciate the dedicated service and the professionalism exhibited by Nikki and all the Albany Subaru staff. I felt really-well about the service and my experience. Thank you! More