Albany Subaru - Service Center

Always great customer service. It's easy to make an online appointment. Drop off and pick up are easy. It's easy to make an online appointment. Drop off and pick up are easy. More

Dealer was very accommodating. I was able to drop off the vehicle for routine maintenance and a transmission fluid change and was able to receive the vehicle back two hours later. I was able to drop off the vehicle for routine maintenance and a transmission fluid change and was able to receive the vehicle back two hours later. More

Victoria helpfully explained that I could consider a new service contract since my 3 year contract has ended. She also advised on choice of 3 express services, based on what was appropriate for car as it h service contract since my 3 year contract has ended. She also advised on choice of 3 express services, based on what was appropriate for car as it has been used since 2021. When calling for an appointment this time, the lady was more helpful about what service was needed. compared to some past calls I've made. At my age I'm driving many, many fewer miles than in years past, so it's always a question whether to get yet another short express service or finally have a more intensive service. My impression is that there has been staff turnover or some new management. It looks promising, and I've been a client for ages! More

Service was great and I am glad things were able to be repaired under warranty. repaired under warranty. More

I was very well taken care of after my car had to be towed to this dealership, after a pipe in the road took out all 4 of my tires. towed to this dealership, after a pipe in the road took out all 4 of my tires. More

Check in was fast and easy. Car is running smoothly after the service. Job was completed in a timely manner. Car is running smoothly after the service. Job was completed in a timely manner. More

Very efficient dealership service center. Jaya communicated every step of the way, from the need for parts to timing for work to complete. Work completed early! What would have been bette Jaya communicated every step of the way, from the need for parts to timing for work to complete. Work completed early! What would have been better is if my Car was washed after 4+ days of work. More

Friendly staff with great communication skills. The lounge is a nice addition. They're a big reason I have supported Albany Subaru with the leasing of several cars over the past few years. The lounge is a nice addition. They're a big reason I have supported Albany Subaru with the leasing of several cars over the past few years. More

the car was scratched during service, now we are waiting for you guys to call us for the scratch to be work on (James told me so) of course this is very inconvenient as we have to bring car over and leave for you guys to call us for the scratch to be work on (James told me so) of course this is very inconvenient as we have to bring car over and leave it, and to make arrangement to get around (we live in San Francisco). More

$626 is way to expensive to find and replace two windshield washer hoses. Oh well, it's been a wonderful car. windshield washer hoses. Oh well, it's been a wonderful car. More