Albany Subaru - Service Center

I’m a long time customer of Albany Subaru. While I have noticed that they’re not as “mom and pop” as they used to be I am very confident having my car serviced there. Tori is a gem, I really While I have noticed that they’re not as “mom and pop” as they used to be I am very confident having my car serviced there. Tori is a gem, I really enjoy working with her. More

Very efficient and professional. I like the courtesy shuttle too - very convenient! Care is running great since I received it back. I like the courtesy shuttle too - very convenient! Care is running great since I received it back. More

Friendly and courteous Service Advisor. Provided us with three service options but didn’t try to oversell the more expensive option. Service was completed well ahead of time promised. Provided us with three service options but didn’t try to oversell the more expensive option. Service was completed well ahead of time promised. More

I always have an excellent customer service experience here. (Name?) Peggy Martinez provides excellent communications and updates. here. (Name?) Peggy Martinez provides excellent communications and updates. More

Everyone there was warm and helpful. I was very happy that the work was done so quickly. I was very happy that the work was done so quickly. More

Fabulous service shop! Knowledgeable and professional. I trust their evaluation and work on my car. Knowledgeable and professional. I trust their evaluation and work on my car. More

Very Friendly staff. Had to wait maybe 30 seconds to have a rep go over my needs. Peggy was my service adviser and went over everything in detail and explained all the st Had to wait maybe 30 seconds to have a rep go over my needs. Peggy was my service adviser and went over everything in detail and explained all the steps that were going to be performed on my 2021 Forester. More

Jay was attentive and explained the work to be done and kept me updated when there was something extra that needed to be done. kept me updated when there was something extra that needed to be done. More

Nice and easy communication. I like the friendly staff. Wonderful service. What more can i say!!! I like the friendly staff. Wonderful service. What more can i say!!! More

Service center was quick with diagnostic and was quick to order parts. No immediate available date to follow up but is understandable. The issue I had was requesting to get a loaner. Initially was told by order parts. No immediate available date to follow up but is understandable. The issue I had was requesting to get a loaner. Initially was told by first advisor they would setup a loaner when the parts came in as the car is not drivable for a week by then already; and would take a few days before they can replace with new parts. However was told later by the loaner coordinator that they won’t have one till 2 weeks later, which was disappointing. Ended up having to rent and use GIG car to get around for almost 2 weeks. Minor item was my new wiper blade which still had the protective cover on. The technician had mentioned to first advisor, but was not relayed to me till the second time I brought the car back in for actual replacement by the second advisor. More