Albrecht Subaru of Wakefield - Service Center

Joe was friendly, knowledgeable and kept me informed as needed. Appreciated his level of customer service. needed. Appreciated his level of customer service. More

Great service all around. The work was explained and completed as I expected. Thanks to the service team. The work was explained and completed as I expected. Thanks to the service team. More

I used to trust this dealership. But in the last year my experiences with the service department have been less than exceptional. The customer service rep on the phone was rude to me But in the last year my experiences with the service department have been less than exceptional. The customer service rep on the phone was rude to me when I called back to say my car would barely start after just spending $550 for a battery, oil change (… didn’t change my little sticker), and cabin air filter. Not to mention, although they did give me a loaner there was no follow up at the end of the day to tell me that they were going to have to keep my car overnight and look at it in the morning. Turns out the reason my car was having trouble starting was the that Starter was about to go. It should have been pretty obvious that the issue wasn’t resolved by replacing the battery, as it literally didn’t want to start after I left there and ran into the grocery store. They had to have had to turn it on at least 3 times while having it, and it had trouble for me beforehand literally every time you tried to start it. Not sure if it was neglect or incompetence that i experienced but i was really disappointed. More

Subaru of Wakefield is the best place to go. Trustworthy - Dependable - Personable. I love this place. Trustworthy - Dependable - Personable. I love this place. More

Service was excellent. David Patti explained every thing Taken on time Wait was not long David Patti explained every thing Taken on time Wait was not long More

Promises were broken inregards to maintenance. Memory lapse, although pre-approved by boss. Reminder in place. Memory lapse, although pre-approved by boss. Reminder in place. More

Tanner was outstanding. Had me in and out quickly and explained everything very clearly to me. Had me in and out quickly and explained everything very clearly to me. More

I appreciate how easy it was to schedule service and get the recall process completed. the recall process completed. More

Always received courteous timely service when I bring my subaru in to have maintenance done. subaru in to have maintenance done. More

Nicole Pefine was fast, clear, and my car was done quickly and well. Service was excellent quickly and well. Service was excellent More