Alexandria Volkswagen

I drove from Richmond to buy a new VW. Alexandria Volkswagen made the buying process incredibly easy. They offered a competitive price without any haggling. Sami was really helpful! Volkswagen made the buying process incredibly easy. They offered a competitive price without any haggling. Sami was really helpful! More

Avoid at all costs. Buyer beware! Bait and hook One star is being generous. Don't buy a car from here. Alexandria Volkswagen got me hooked on my CPO TDI Jetta Sportwagen, cherry red with a 6 spe One star is being generous. Don't buy a car from here. Alexandria Volkswagen got me hooked on my CPO TDI Jetta Sportwagen, cherry red with a 6 speed manual, for a good price. The problem was, they never could figure out when the car would be ready. When Gary finally told me the car would be ready, after a month of back and forthing, I drove the 5 hours to Alexandria VW. The car was tucked in the back corner of their lot, and surprise- not ready. I had been working with Nathaniel who was lovely throughout the process. When I actually showed up to purchase the car, though, Dean Reyes stepped in and took over. The one nice thing he did for me throughout this was give my Volvo a push start when the starter died on the lot while purchasing my Jetta. Otherwise, I don't see how he is still employed here. He copied me in a very rude email to Gary about how I am an annoying customer, how he gave me a whole $100 off the purchase price and free worn out rubber mats and that I can go buy tires and screw off, basically. The car was advertised for 9000, then mysteriously went up 1k while I was driving up to buy it. No mention of the CPO fee they throw on when you actually buy the car, and the tag and title fee. Grudgingly, I bought it still- it was the car I wanted, and the CPO fee meant everything had been addressed. Boy was I wrong. Alexandria VW gave the car a speed sensor, did the Dieselgate recall, spit and polish and a new battery. They falsified the rest of the CPO checklist. My car had rodent damage, very old fuel filter, cabin air filter full of mold and all kinds of stuff, and an old engine air filter, not to mention the tires that are cracking all around the tread. I bought a beautiful, "certified pre-owned" car, and I am still fighting with VW Corporate to make this right. Buyer beware, I do not see how Alexandria is considered a "Premier" dealer. More

Happy With Our New Jetta Carlton Cotton and Hadley Tieku were both friendly and helpful without giving us a hard sell. Safety was really important to us, but the SE's smooth Carlton Cotton and Hadley Tieku were both friendly and helpful without giving us a hard sell. Safety was really important to us, but the SE's smooth ride doesn't hurt either. Thanks, guys! More

Excellent sales experience Bernie walked me through my decision making process with great patience. Showed me all the one and outs of the 2014 Jetta TDI Sportwagon. Good test d Bernie walked me through my decision making process with great patience. Showed me all the one and outs of the 2014 Jetta TDI Sportwagon. Good test drive, exercised the car on all available roads to see if it met my driving needs. Would recommend asking for Bernie if you want a VW. He is an amazing source for the TDI recertification process! More

Brilliant This is my second purchase of a Tiguan from Alexandria VW. Brett, Fred and Emma made it the most relaxing car purchasing experience I have ever had. This is my second purchase of a Tiguan from Alexandria VW. Brett, Fred and Emma made it the most relaxing car purchasing experience I have ever had. More

Easy car purchase I worked with Jamall Blake to purchase a new car, and he was informed, helpful, and easy. The young woman who handled the financial part of the purcha I worked with Jamall Blake to purchase a new car, and he was informed, helpful, and easy. The young woman who handled the financial part of the purchase was amazaing, well-informed, and very helpful. More

Great experience with Sami Very happy with my experience with Sami. He made the buying process a pressure-free pleasure. He was direct and helped me understand my vehicle and Very happy with my experience with Sami. He made the buying process a pressure-free pleasure. He was direct and helped me understand my vehicle and financing options. I'm in love my new Golf! More

Great experience with Sedeke Had a great experience with Sedeke who was very knowledgeable. He made the process very smooth and efficient. Will definitely be back when we go to pu Had a great experience with Sedeke who was very knowledgeable. He made the process very smooth and efficient. Will definitely be back when we go to purchase another car! More

Bernie was the best car salesman I've ever worked with! Last week I purchased a new Jetta at Alexandria VW. I worked with Bernie and he helped me find my dream car! Bernie made the experience extremely enjo Last week I purchased a new Jetta at Alexandria VW. I worked with Bernie and he helped me find my dream car! Bernie made the experience extremely enjoyable. As a young female customer, I was really nervous about having a "typical car buying experience" where I felt taken advantage of or hassled. The experience I had was the opposite of that. Bernie never pressured me, let me take my time deciding, gave me helpful tips/information and was very kind. I am so pleased with my experience and thankful for Bernie and all of his guidance! I will definitely be recommending Bernie and Alexandra VW to friends and family. More

Bernard Beaumont, the sales associate, was excellent. Alexandria VW is very convenient location. Our sales representative, Bernie, provided first rate, professional service without being aggressive. The Alexandria VW is very convenient location. Our sales representative, Bernie, provided first rate, professional service without being aggressive. The financing part was much more convoluted. While we have a nearly perfect FICO score, no one could tell us how or who could get the advertised 1.9% rate. Since you partner with finance companies and do not offer financing directly from VW your rates are non-competitive. Also, your after purchase service packages should be presented in written form prior to the actual purchase so the customer sees all the options up front, especially because the VW warranty is so comprehensive.. Finally, the Tiguan is a very well made car. More