All American Chrysler Jeep Dodge Ram of Odessa - Service Center

Everyone very professional and friendly. Got me taken care Check in was quick and easy. Staff professional service was great thanks. Shuttle service if you need it to get home. Will definitely be a repeat c Check in was quick and easy. Staff professional service was great thanks. Shuttle service if you need it to get home. Will definitely be a repeat customer! More

The staff was very helpful They moved in a timely fashion and kept me informed from the time i arrived. I like bringing my car here thank you for services They moved in a timely fashion and kept me informed from the time i arrived. I like bringing my car here thank you for services More

Perfection I took my car in for an oil change and possibly recalls, but luckly it was only an oil change and thanks to Regina who was friendly and knowledgable, I took my car in for an oil change and possibly recalls, but luckly it was only an oil change and thanks to Regina who was friendly and knowledgable, thanks for getting my car in and out. More

Fast service and Friendly people. I was greeted with a smile. I got excellent service. The wait time was quicker then i expected. I enjoyed my time each and every time i go. Thank you I was greeted with a smile. I got excellent service. The wait time was quicker then i expected. I enjoyed my time each and every time i go. Thank you for treating me right. More

First good experience with the service department! Between my wifes parents, my parents, and my wife and I, we have purchased over 5 vehicles from All American within a year, all of us were told by the Between my wifes parents, my parents, and my wife and I, we have purchased over 5 vehicles from All American within a year, all of us were told by the salesmen not to use their service department. We were all told that they are slow, give people the runaround, and to use another company for maintenance and repairs. My wife was persistent on giving them one final chance. She called and told them what was needed, set an appointment, took the truck in. She delt with a guy named Dakota, for once someone answered her questions, treated her with respect, and kept his word, she was in and out within an hour. He even looked into a problem we were having and called her back with the solution. After swearing off the All American service department, we will use them moving forward as long as we get the same service Dakota provided. More

Worst experience since being at Dodge I was going in for an oil change and to see if I could get my transmission checked as well Ashley Gorley came up to my car and I let her know I needed I was going in for an oil change and to see if I could get my transmission checked as well Ashley Gorley came up to my car and I let her know I needed an oil change and to check my transmission as well if possible, she said that their transmission specialist was busy so my car would have to stay for a couple of days in order to be checked so I asked her if the dodge in midland had a transmission specialist available and she said she did not know. She didn’t offer to call and ask she didn’t even try to offer me a different solution so I said I’ll call them. She never asked if I got free oil changes or if I had any coupons. I went to the lobby waiting area and she calls me and lets me know I do pay for my oil changes and I told her yes I do and I have a coupon. She then told me that I had to present her the coupon before starting the service for the next time otherwise I would be charged full price. I was going to have to pay full price because she never asked me if I had an oil change coupon. I have always been asked for my oil change coupon at the beginning of service had she asked me at the beginning I would have emailed it to her then as I always have in the past. Two hours into service she calls me and let’s me know that my air filter needs to be changed as well so I tell her to go ahead and do it. I receive a text that if I need anything else during my visit that I could just send a text and so I did since I never saw her come back into the lobby asking her how long I would have to leave my car to get the transmission checked and she never answered me. Pointless to even text me if she wasn’t even going to respond or come and talk to me. The whole time I’m in the lobby everyone in there is constantly getting updated on their vehicles except me I get a phone call she never came into the lobby to talk to me. She came into the lobby to give another guy his keys as his vehicle was ready and she didn’t even acknowledge me. At that point I realized she wasn’t only being rude she was being racist everyone was getting good service except for me. A couple minutes later she calls me letting me know my vehicle is ready. She never mentioned that I had texted her or anything I was extremely upset and just ready to leave since I was treated with such disrespect. Aaron usually takes care of my oil changes and I’ve never once had a problem always rated him 10s straight across. More

Service of my Jeep Great job. Great service. Very good experience. They were quick with the work and prompt to contact me when finished. I will definitely continue to us Great job. Great service. Very good experience. They were quick with the work and prompt to contact me when finished. I will definitely continue to use them. More

Service for my truck It was ok service. When you want in there everyone just stares at you and you don't feel welcomed. They don't greet you or anything. Makes you want to It was ok service. When you want in there everyone just stares at you and you don't feel welcomed. They don't greet you or anything. Makes you want to leave . Makes you feel like you are in the wrong place. The girl that helped on the other had was quite but friendly and she got everything taken care of. More

Oil change I took my truck for an oil change and they service it in a timely manor I always have a great experience when I take my truck in for service I took my truck for an oil change and they service it in a timely manor I always have a great experience when I take my truck in for service More

Emily was very friendly and helpful I drive from Midland to Odessa to use this dealer because they are so much better than my local dealer. I don’t mind going out of my way in order to r I drive from Midland to Odessa to use this dealer because they are so much better than my local dealer. I don’t mind going out of my way in order to receive fast professional service. More