All American Ford of Hackensack

ford fusion first service Met by a very friendly and approachable Ken Whyte who checked me in for first oil change at 3.5k which took around 80 minutes, plenty of space in wait Met by a very friendly and approachable Ken Whyte who checked me in for first oil change at 3.5k which took around 80 minutes, plenty of space in waiting area with separate seats only area and separate lounge area with TV with big sofas, plenty of coffee available and popcorn. When picking up car I checked the oil and window wash fluid as I had advised this was empty, oil read 50% and no wash fluid, spoke to Ken who was very apologetic and called the service manager to attend who also apologized, technician checked oil which was ok 100% screen needed adjusting and filled up wash liquid. Also spoke with Jerry Forman who had leased me the car who was happy to see and old customer. Could not give 5* in view of window wash fluid not checked, sorry guys ! More

Great service Worked with Ken to address a recall issue and to purchase a new tire. My expectations were properly set and met. He explained that my car needed oth Worked with Ken to address a recall issue and to purchase a new tire. My expectations were properly set and met. He explained that my car needed other things to be addressed and I explained that I wasn't prepared to get everything done today. He was very understanding and didn't press the issue. I would use his services again. More

Great experience as always Great as always. No other car dealership I've dealt with has ever offered the after sale service that AAF does. I'd recommend them a thousand times. Great as always. No other car dealership I've dealt with has ever offered the after sale service that AAF does. I'd recommend them a thousand times. More

Good old fashion Service Advisor Kenneth Whyte It is so pleasant to show up for my service and meet with Kenneth Whyte a very knowledgeable Service Advisor that gets things done expeditiously and r It is so pleasant to show up for my service and meet with Kenneth Whyte a very knowledgeable Service Advisor that gets things done expeditiously and right. David Doblack More

SATISFIED TODAY I PURCHASED MY VERY FIRST BRAND NEW CAR. EDDIE HNDLED ME WITH EXCELLENT CUSTOMER SERVICE. HE WAS PERSONABLE AS WELL AS PROFESSIONAL . EDDIE EVEN TODAY I PURCHASED MY VERY FIRST BRAND NEW CAR. EDDIE HNDLED ME WITH EXCELLENT CUSTOMER SERVICE. HE WAS PERSONABLE AS WELL AS PROFESSIONAL . EDDIE EVEN PICKED ME UP FROM HOME TO TAKE ME TO THE DEALERSHIP TO PIC UP MY NEW CAR. I MUST SAY THE ENTIRE FORD FAMILY AT ALL AMERICAN FORD WAS VERY PATIENT IN HELPING ME OBTAIN MY NEW CAR GOAL. EVEN THE YOUNG LADIES ANSWERING THE PHONES ALEXIS AND ALEXA WERE VERY PATIENTAND DISPLAYED GREAT CUSTOMER SERVICE. ALEXA TOOK THE TIME TO SYNC MY BLUETOOTH FOR ME AND SHOW ME ALL THE FEATURES. THANK YOU AAF More

Great Customer Service I travelled 25 Miles further from a local dealership due to their responses and customer service that started online. And the experience in the dealer I travelled 25 Miles further from a local dealership due to their responses and customer service that started online. And the experience in the dealership was just as good. Customer friendly establishment More

Another fantastic purchase & excellent service From the moment I walked onto the showroom floor, I was greeted by several people and asked if I needed assistance. Ryal did a wonderful job of makin From the moment I walked onto the showroom floor, I was greeted by several people and asked if I needed assistance. Ryal did a wonderful job of making me feel comfortable, having purchased 3 vehicles at this location, but with another salesman, so this was my first time working with him. He did an excellent job of making the entire process quick and easy, which is no small feat when buying a new car. He was thorough in making sure I got the exact car I wanted, and we were able to complete the deal the same day. I wanted to have a remote starter installed, and he made the appointment for me while I was there, and personally drove me home, then picked me up when the car was ready. He was very patient, knowing that I wanted my wife (the car is for her) to be satisfied with the car, and he was very respectful to her, asking if she had any questions about the features in the car, or if she wanted to consider another vehicle. We couldn't have been happier with our purchase, and Ryal handled everything smoothly, always making sure we were happy with the choice we were making. I'm sure we will be visiting Ryal again when we are looking to purchase our 5th car from this dealership. More

Hassle Free & Great Service We had the pleasure of working with Ryal Rodriguez on leasing a new Fusion. I work in the service and sales industry myself, and I must admit I was co We had the pleasure of working with Ryal Rodriguez on leasing a new Fusion. I work in the service and sales industry myself, and I must admit I was completely satisfied with Ryal's service. We got what we wanted at a great price. Honesty and integrity at a great price isn't easy to find when buying a car, but that's what we got. Thanks Ryal for your assistance. I definitely recommend All American and especially Ryal. More

PERFECT BUYING EXPERIENCE!!!!!! Our salesman Carlos Marin is extremely professional and a true gentleman. This is my 3rd Ford leased/purchased from Carlos. He always exceeds my exp Our salesman Carlos Marin is extremely professional and a true gentleman. This is my 3rd Ford leased/purchased from Carlos. He always exceeds my expectations and is able to satisfy all of my vehicle needs. He goes out of his way to explain each and every detail of the vehicles, finances, and all of my options, which allows me to make the right choice. I only recommend All American Hackensack, and Carlos. More