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All Star Dodge Chrysler Jeep Ram - Service Center
Bridgeton, MO
264 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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264 Reviews of All Star Dodge Chrysler Jeep Ram - Service Center
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April 26, 2024
My past experiences have been great and the dealership is 5 Star. The lesser rating given today is about Marvin, Service Advisor. Marvin, Service Advisor, wasn’t professional, communication fell just short o 5 Star. The lesser rating given today is about Marvin, Service Advisor. Marvin, Service Advisor, wasn’t professional, communication fell just short of argumentative, was absolutely dismissive of the information I presented to him from a previous appointment with service recommendation and cost. He was disrespectful and smirked throughout the entire conversation. My perception of his behavior and actions was that he didn’t care about what I was saying. I eventually spoke with the Service Manager who acknowledged my concerns and took care of my issue without any hesitation. Thank you for that. I would not recommend Marvin as a Service Advisor and would not want him as an advisor on any future bus. More
by casey.sheila
Employees Worked With
Marvin
Helpful November 07, 2022
Even though i gave All Star3 stars I would like recognize Errin Henry the service manager at All Star even though it took over a month to find the issue with our 2019 RAM 1500 he worked to get the replacemen Errin Henry the service manager at All Star even though it took over a month to find the issue with our 2019 RAM 1500 he worked to get the replacement part ordered and expedited and was able to get our truck repaired a day earlier than expected. During the process he called periodically to provide updates on the status. More
by rparkerusmc
Employees Worked With
Errin Henry
August 18, 2022
Absolutely horrible they have had my car for 2 weeks, they said that they knew the problem and that to fix my car it will be a specific repair, so i paid the $2k+ after I got my car back it did the exact they said that they knew the problem and that to fix my car it will be a specific repair, so i paid the $2k+ after I got my car back it did the exact same thing ( that day!!!) So i had to get it towed back and now magically they want an additional $1650 out of me....i know a scam when i see one. More
by Leroy jackson
Employees Worked With
The service manager
January 30, 2021
Two weeks ago, I took my Jeep to the All Star service department for a mechanical problem. I paid $156 for a diagnostic check. I was told they couldn't find a problem but they did a software update that department for a mechanical problem. I paid $156 for a diagnostic check. I was told they couldn't find a problem but they did a software update that was generated for problems like mine. Two days ago I had the same problem. I called them and was told I could return and pay another $156 for another diagnostic check. Their explanation was they had to pay the technician. Since they didn't find a problem (but knew the issue was a problem) , I could end up paying them multiple times for "checking" and never get a repair. They don't seem to stand by their work and it appears they don't care. More
by Yogi
Employees Worked With
CSA
January 14, 2020
Emissions Recall On January 4, 2020, I took my car to All Star Dodge Chrysler Jeep Ram for a recall for emissions. Jonathan, Service Dept. Representative was very prof On January 4, 2020, I took my car to All Star Dodge Chrysler Jeep Ram for a recall for emissions. Jonathan, Service Dept. Representative was very professional. He explain the whole process to me. He answered all my questions. I will definitely take my car to be service at All Star Dodge Chrysler Jeep Ram from now on. I recommend that everyone take their vehicle to them before going anywhere else! More
by spanntimothy
Employees Worked With
May 07, 2019
Maintenance & Service Care The customer service was nice. I didn't have a hard time getting the information that I needed. The staff was very respectful and courteous. The customer service was nice. I didn't have a hard time getting the information that I needed. The staff was very respectful and courteous. More
by wisdomelayne39
Verified CustomerMay 04, 2019
Great customer service Katy always provide great customer service. I actually don’t go unless she is there. She listen to what you concerns are about your car. She makes sur Katy always provide great customer service. I actually don’t go unless she is there. She listen to what you concerns are about your car. She makes sure your concerns are addressed. When you come to pick up your car Katy makes sure she explains everything to you and makes sure you understand; she is ready and prepared to answer any questions you may have. More
by Ms. Cables
Employees Worked With
May 04, 2019
Wonderful Service. I didn't have an appointment to get car inspected & Julie Was able to get me in. Have been a customer for over 30 years when it was Known as St. A I didn't have an appointment to get car inspected & Julie Was able to get me in. Have been a customer for over 30 years when it was Known as St. Ann's & when it was known as Wesport. More
by budakkj
May 03, 2019
Jeep0 3 times is definitely not a charm. The service ppl here are semi rude and gives you the cold shoulder I won't be back 3 times is definitely not a charm. The service ppl here are semi rude and gives you the cold shoulder I won't be back More
by christina_601
Employees Worked With
May 02, 2019
Didn't address all conerns I will have to take car somewhere else because this is the 2nd time the clicking noise wasn't addressed but found other issues...Major issues that car I will have to take car somewhere else because this is the 2nd time the clicking noise wasn't addressed but found other issues...Major issues that car didn't warn More
by sthomas317
Employees Worked With
