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Allen Chevrolet Cadillac

Monroe, MI

Overview
Employees
Reviews
Vehicles
4.3
1,862 Reviews
We are your Monroe Cadillac dealership serving Toledo Cadillac drivers. At Allen Chevrolet Cadillac, our commitment is to our customers and the community. We strive to exceed your expectations by delivering outstanding customer service and satisfaction while helping support the Monroe community.
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15180 South Dixie Hwy

Monroe, MI

48161

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Showing 1,862 reviews

January 06, 2022

Nice facility, clean, staff was friendly and courteous, coffee bar was nice with refreshments, waiting area with tv was nice. Overall it was a very pleasant experience. More

by vickioberski
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sarah
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Jan 07, 2022 -

Allen Chevrolet Cadillac responded

Hi, vickioberski! Thank you for the 5-star rating. We're happy to hear that you left the dealership satisfied with our services. We hope to work with you again. Have a great day! Sincerely, John Allen, General Manager

January 06, 2022

My car was filthy when receiving it back after my first oil change with the dealership. Oil all over the steering wheel, center console, interiors door and door handle. Smelled like grease and oil. Seat wa More

by CLOSEMORG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Alayna Kinchsular
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 07, 2022 -

Allen Chevrolet Cadillac responded

CLOSEMORG, we're sorry for any inconvenience we may have caused you. It is always our #1 goal to satisfy our customers, and we appreciated that you took the time to write to us. We would like to offer you an interior detail to resolve this issue. Thank you for your patience and we hope to see you again in the future. Sincerely, John Allen, General Manager

January 06, 2022

I dropped my car off early as I had to get someone to drive it for me and they fixed it and had it done by the time my appointment was they were great More

by sharonnagy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad Porter
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 06, 2022 -

Allen Chevrolet Cadillac responded

Hi, sharonnagy! Thank you for the 5-star review. We're happy to hear that working with the team led to such a positive experience. We look forward to your next visit. Have a great day! Sincerely, John Allen, General Manager

January 06, 2022

When I called they said they booked for two weeks. When they found out it was a safety issue with my son’s car, they had me drop it off and looked at it the next day. I was very happy with them. More

by Kingthomas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad Porter
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 06, 2022 -

Allen Chevrolet Cadillac responded

Hi, Kingthomas! Thank you for the stellar review. We're happy to hear that working with the team led to a positive experience. We look forward to your next visit. Take care! Sincerely, John Allen, General Manager

January 05, 2022

Great car dealership. I get my oil changed and my tires rotated. Fast, affordable, and friendly. More

by ROBINSONAJR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad Porter
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 06, 2022 -

Allen Chevrolet Cadillac responded

Hi, ROBINSONAJR! Thank you for the 5-star review. We're happy to hear that you left the dealership satisfied with our services. We look forward to your next visit. Have a great day! Sincerely, John Allen, General Manager

January 05, 2022

Friendly and attentive. I came in needing a car drove out later in the day. Very cool More

by ALHASSINGER
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nolan Kinchsular
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 06, 2022 -

Allen Chevrolet Cadillac responded

Hi, ALHASSINGER! Thank you for the stellar review. We're delighted to hear that you left the dealership satisfied with our services. Safe travels! Sincerely, John Allen, General Manager

January 04, 2022

Customer service was very good, once we got the truck…Craig is always very helpful.. More

by JAN.BEAUMAN
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Sauer
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Jan 05, 2022 -

Allen Chevrolet Cadillac responded

Hi, JAN.BEAUMAN! Thank you for the stellar review. We're happy to hear that working with Craig led to such a positive experience. We look forward to your next visit. Have a wonderful day! Sincerely, John Allen, General Manager

January 02, 2022

Oil change was ok wouldn't rotate the tires claims they didn't have a Allen wrench. But knew it had a lock key. You have to remove the hub cap to know that More

by Silverado
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brad Porter
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 05, 2022 -

Allen Chevrolet Cadillac responded

SIlverado, we're sorry for any inconvenience we may have caused you. It is always our #1 goal to satisfy our customers, and we appreciated that you took the time to write to us. Thank you for your patience and we hope to see you again in the future. Sincerely, John Allen, General Manager

January 01, 2022

I was told on my ally that I had the tires rims dents covered for 498 dollars. Found out it was only 4 oil changes and it should have only a supple under. I was lied to on my 2017 and my 2019. More

by MERCIERMC
Recommend Dealer
Yes
Employees Worked With
Joe Donovan
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Jan 04, 2022 -

Allen Chevrolet Cadillac responded

MERCIERMC, thank you for taking the time to leave us your feedback. Customer satisfaction is our #1 priority, and we’re always looking for ways to improve. Should you have any further inquiries, please do not hesitate to give us a call here at the dealership. We hope to work with you again soon. Have a good day! Sincerely, John Allen, General Manager

January 01, 2022

First time since taking over my aunts Cadillac. My service gal was friendly and great. Nice touch having Monica’s donuts while customers wait! More

by dianeruehs
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Not sure of her name
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Jan 04, 2022 -

Allen Chevrolet Cadillac responded

Hi, dianeruehs! Thank you for the 5-star rating. We're happy to hear that working with the team elevated your experience with us. We look forward to your next visit. Have a lovely day! Sincerely, John Allen, General Manager

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