Allen Turner Chevrolet

Happy customer I wanted to buy from Allen Turner Chevrolet because of the owners support of the military, of which I have firsthand knowledge. Jacob Brantley was my I wanted to buy from Allen Turner Chevrolet because of the owners support of the military, of which I have firsthand knowledge. Jacob Brantley was my sales consultant. He was knowledgeable and fun to work with and very conscientious. When the deal was taking a little longer than we both thought it would he loaned me a car to go get something to eat. More

Issues but corrected overall. This is the second time that I had work done by Allen Turner Chevrolet and I had issues with the service. The first time was just an oil change, This is the second time that I had work done by Allen Turner Chevrolet and I had issues with the service. The first time was just an oil change, which was supposed to take 45 minutes and it ended up taking 3 hours. Because of my poor experience, I was not charged for the oil change. I appreciated the service members in taking care of me like that. I was told that a mechanic had been fired or walked off the job and that was the reason for the delay. My latest episode was with the rear brakes on my Chevy Silverado. I brought it in a little over a month ago to have the rear brakes changed. The mechanics did this in a timely manner and everything seemed fine. Shortly after the service, my Service Break Light starting coming on intermittently. As time passed the light came on more frequently until it would come on and stay on from the time I started the truck to the time I shut off the engine. I made an appointment and brought the truck back to Allen Turner's service department to get it checked out. After the technician surveyed the truck they realized that the brake fluid level was extremely low, which is strange since I just had the brakes replaced a little over a month prior. One would think that the fluid would be topped off at the time brakes were serviced. Anyway the technician identified that the break drums were very rusted, which I knew this when I took the truck in to get the brakes replaced. I do not know why this was not mentioned then. So, I paid to get the drums replaced. When I picked the truck up and as I was driving out of the parking area I heard a loud rubbing noise coming from the rear wheels. So I immediately turned around and took it back to the service department. The technician that did the work had already left, so another tech came out and test drove the truck. He heard the noise also and immediately said that something was obviously wrong. This meant that I had to leave the truck again over night. When I called the next day, I was informed that they had to replace the wheel cylinders, which were rubbing on the new brake drums. Since I went through so much hassle they made good by not charging me for the cylinders, I picked the truck up and as I drove away the brakes seemed a little sluggish and they went almost all the way to the floor board. I thought this might be a temporary thing and I figured I would drive it a little and see if it would correct itself. Unfortunately it did not. I brought it back to the service department where I noticed that the right side drum was leaking brake fluid. A technician came out and looked at it and estimated that the wheel cylinder was defective. This meant that I had to leave it again. This was a Friday and I was told the parts had to be ordered and that it would not be ready until Monday. I was offered and given a loaner vehicle, which was very appreciated. At the end everything was satisfactorily repaired. One major note I would to make is that the service member Doyle was the person I dealt with on my last few visits,. He was very sincere and apologetic the entire time. He did everything in his control to make things right for me. I felt bad for him, because I could feel his embarrassment with the issues I was having. Mainly because of him, I will continue bringing my vehicles to Allen Turner for service. I also plan on buying a new vehicle from Allen Turner in the near future, At least I will give them the first opportunity to earn my purchasing business. Please do whatever you can to keep Doyle employed at your company His professionalism was remarkable and he offers outstanding customer service. Sincerely, Tom Bragg More

Overall pleasant experience No issues or concerns. I think I got a fair deal and was treated with respect the entire time. I did not feel pressured to make a decision. It was eas No issues or concerns. I think I got a fair deal and was treated with respect the entire time. I did not feel pressured to make a decision. It was easy because I only had one vehicle in mind when I visited the dealership. More

Another great experience with this dealership Everyone at this dealership has gone above and beyond to make my experience a really good one every time I've been in and they did not let me down thi Everyone at this dealership has gone above and beyond to make my experience a really good one every time I've been in and they did not let me down this time. Will be sending anyone who tells me they are going to buy a new vehicle to Allen Turner Chevrolet. Thank you all More

truck Seems to be a good place ,people were freindly and helpful.Would recommend they check paperwork over before sending you out door , as i had to drive b Seems to be a good place ,people were freindly and helpful.Would recommend they check paperwork over before sending you out door , as i had to drive back 20 plus miles for a paper not signed More

good experience Everyone at this dealership worked with me until we got to a deal I could accept. Liz Thompson was especially helpful. She was efficient, knowlegeab Everyone at this dealership worked with me until we got to a deal I could accept. Liz Thompson was especially helpful. She was efficient, knowlegeable, friendly and very, very helpful. More

Fast and efficient service. When bringing my 2014 Chevrolet Silverado in to Allen Turner Chevrolet for a routine service, there were some repairs that needed to be made on my veh When bringing my 2014 Chevrolet Silverado in to Allen Turner Chevrolet for a routine service, there were some repairs that needed to be made on my vehicle. Megan came to me with a list of these repairs along with the price at which time I approved the repair. She thoroughly explained the repairs to be performed on my vehicle and gave me a timeframe of one hour. My truck was repaired and ready to go in 45 minutes. I appreciate her willingness and knowledge in answering my questions regarding these repairs. I would recommend Allen Turner Chevrolet to my friends and family. More

Friendly, Open and Transparent I shopped the internet and narrowed the search to a Chevrolet. A friend had purchased a vehicle from Allen Turner Chevrolet and recommended the Crestv I shopped the internet and narrowed the search to a Chevrolet. A friend had purchased a vehicle from Allen Turner Chevrolet and recommended the Crestview Dealership. I requested Liz as my sales representative. Liz demonstrated extraordinary professional ability, in-depth technical knowledge, and a good perceptiveness of the Chevrolet inventory. Liz was prompt and courtesy always available to discuss any outstanding questions. Liz worked with David Cain, Sales manager in the pricing of the Chevrolet truck that was purchased. More

Friendly Staff, Great Service! I came to the dealership just browsing. I knew what I wanted but wasn't sure I could make it work. I was approached by Michael (Mike) McHugh, and he w I came to the dealership just browsing. I knew what I wanted but wasn't sure I could make it work. I was approached by Michael (Mike) McHugh, and he was great. He didn't push me like so many other dealerships do. I looked around the lot for a bit, Mike checked on me to see if I needed anything, and we got a set of keys, and took a drive. When it came time for paperwork, Mike was again great. I never felt pressured, and felt I could leave at any time. We worked on financing for a bit, and I still want sure. I asked Mike for time to think about it and if I could drive the truck a bit more. Mike was more than happy to let me do that. The next day, I was ready to make my purchase. Mike had my paperwork ready to go, we chit chatted while waiting on the last steps, and I was out the door with my new truck in a short while. I highly recommend Allen Turner Chevrolet, and specifically my salesperson, Mike McHugh! More

Good experience I was impressed with my salesman Mike Hurst. He went out of his way to help my surprise my teen with his new car. I also enjoyed his personality as he I was impressed with my salesman Mike Hurst. He went out of his way to help my surprise my teen with his new car. I also enjoyed his personality as he chatted with me like we were friends.no smoke and mirrors just honest conversation. More