Allen Turner Chevrolet

Best buying experience Buying a new vehicle is about as enjoyable as a root canal. I have purchased many cars and trucks in my lifetime and always dreaded the process. I l Buying a new vehicle is about as enjoyable as a root canal. I have purchased many cars and trucks in my lifetime and always dreaded the process. I live in Defuniak Springs, Florida and we have a Chevrolet dealership in our city. Two years ago I chose to go to Crestview, Florida (because of the larger inventory) to buy a Chevrolet Impala. My purchase from Allen Turner Chevrolet in 2015 was a very good experience. That experience led me to return to Allen Turner Chevrolet when I decided to buy a truck. Another factor was the varied selection of Chevrolet Colorado trucks I was looking to buy. I decided to call first to see if Mr. Justin Gardner was available because I had worked with him when I purchased my 2015 Impala. Mr. Brad Hawks (who was working late) answered because Justin had that day off. Mr. Hawks was anxious to help and spent quite a bit of time going over trucks on the dealership web site with me. After a while we settled on two that might meet my needs. I told him that I would be in Thursday (12/7/17) with my wife, but I wanted to check out a different make at another dealership. That dealership provided me with what I thought was a very good deal. I told them that I had been working with another dealership and before I signed up for their truck I owed it to them to tell them in person that I found a deal that was hard to pass up. Mr. Hawks would not accept that answer. Mr. Hawks got with Mr. David Cain and presented me with a GREAT deal. The hard work and zeal of your employees to keep me as an Allen Turner Chevrolet customer was outstanding. They clearly knew my needs and were bound and determined to fill them. I firmly believe if I had been able to connect up with Mr. Justin Gardner I would have gotten the same treatment, because it is obvious your employees are ALL customer oriented. I want to thank everyone for making our purchase experience stress free. I look forward to many years of enjoyment and service from my new 2018 Chevrolet Colorado pickup. Allen Turner Chevrolet has a solid customer in us and we will HIGHLY recommend you to all our friends. More

Duramax Friendly service tech. Very disappointed that a large volume dealership didn't stock a Def pump. It's a very common problem on the diesel trucks and C Friendly service tech. Very disappointed that a large volume dealership didn't stock a Def pump. It's a very common problem on the diesel trucks and Chevrolet knows this. Hint the reason for the special warranty. More

Great people to work with Liz was simply amazing. Liz did not push me to any particular type of vehicle. She listened to what I was needing and showed me the vehicles that she Liz was simply amazing. Liz did not push me to any particular type of vehicle. She listened to what I was needing and showed me the vehicles that she thought would be of interest. It was late when we were doing the paperwork and said she would call me as soon as she heard from the finance company. She called the next morning wanting to know when I wanted to pick up my new vehicle. I would highly recommend Liz and the Allen Turner Chevrolet team. More

Satisfied Repeat Customer My wife and I have bought three cars from Allen Turner dealerships. Very satisfied with all three purchases. We Highly Recommend Allen Turner. Very fr My wife and I have bought three cars from Allen Turner dealerships. Very satisfied with all three purchases. We Highly Recommend Allen Turner. Very friendly and professional. More

My service experience Great overall experience. Would recommend to anyone who purchases a vehicle from this dealership. I bought my truck and have had it serviced here for Great overall experience. Would recommend to anyone who purchases a vehicle from this dealership. I bought my truck and have had it serviced here for every service I’ve had performed. More

Communication Error Fixed I had a really bad experience during a service visit 10 Nov due to lack of communication from one of the service department employees. Within a coupl I had a really bad experience during a service visit 10 Nov due to lack of communication from one of the service department employees. Within a couple hours of reporting the incident, Larry Vickrey called me to rectify the incident. We have had great experiences with this service department in the past and my confidence in their customer service is restored. More

Amazing Experience! Amazing Team The Allen Turner Chevrolet Service Department always exceeds my expectations. This team treats each customer like Family. They are helpful, experience The Allen Turner Chevrolet Service Department always exceeds my expectations. This team treats each customer like Family. They are helpful, experienced, knowledgeable and friendly beyond description. More

quick and easy I looked all over north west florida for a chevy cruze. I found what I was looking for with the right price and friendly atmosphere. I looked all over north west florida for a chevy cruze. I found what I was looking for with the right price and friendly atmosphere. More

Not what it used to be I have been using the service center since 2002. I normally get good service and they are very thorough. My last experience was not good. I made a I have been using the service center since 2002. I normally get good service and they are very thorough. My last experience was not good. I made a 7:30 am appt and dropped my truck off the night before. I made an early appt so I could get my truck back early enough to make an out of town trip. It took them until 10:30. 3hrs for an oil change, tire rotation and courtesy check. Then when i picked it up i was low on brake fluid and the windshield wiper reservoir was not refilled. My paperwork/receipt had the wrong milage listed for vehicle in and out. The sticker in the windshield also had the wrong milage (probably took it off the paperwork). There was also no sheet documenting what they checked (tire pressure, battery, etc). I'm hoping this is an isolated incident or I'll be looking for a new dealership. More

Pleasant Experience My experience was a pleasant one but I do have to say that the wait for all the paperwork was much longer than I thought. I assumed that giving all m My experience was a pleasant one but I do have to say that the wait for all the paperwork was much longer than I thought. I assumed that giving all my personal information up front (the day before the purchase) most of the paperwork would have been drawn up for signature. Not the case. But overall I am happy with the dealership. One more thing, the vehicle I bought was not as clean as I would have expected. More