Anderson Toyota Lexus

staff that listened to our request and acted on it My wife and I were not only impressed with the friendly and no pressure staff , we were thoroughly satisfied with the time and patience spent by our s My wife and I were not only impressed with the friendly and no pressure staff , we were thoroughly satisfied with the time and patience spent by our salesman Keith and the gm on successfully fulfilling all of our request on getting us the vehical we wanted that day at the price range we requested. This was not the normal day at the office for them because my wife wanted a vehical on the lot that was already sold. By the end of the day my wife and I drove that same vehical home , thanks to the effort by our salesman and the gm . Well done. Also want to meantion john wegner in finance made signing actually enjoyable More

Great buying experience I had a great buying experience. No pressure, no hassle. The sales team (Chris Beto & Dave Pearson) and finance manager (John Wegner) were top notch - I had a great buying experience. No pressure, no hassle. The sales team (Chris Beto & Dave Pearson) and finance manager (John Wegner) were top notch - knowledgeable, friendly, cooperative and a pleasure to work with. More

Good things happen with good sales reps My wife and I had been looking for a newer vehicle for quite a few months. We looked all over northern Illinois and pets of Wisconsin through carfax. My wife and I had been looking for a newer vehicle for quite a few months. We looked all over northern Illinois and pets of Wisconsin through carfax. We did see a good selection of cars at Anderson Napeltons in the Park. We decided to go and see what they could do under no pressure of buying also what they could do on deals. Keith kruchten was very instrumental on why we picked our car of choice to buy under no pressure, including looking at many other to cars first..thanks Keith for being patient with us More

Great customer service! Would definitely recommend Eloy Sosa I would like to recommend Eloy Sosa he was very knowledgeable and friendly. He knew everything about the vehicles and was able to answer all my questi I would like to recommend Eloy Sosa he was very knowledgeable and friendly. He knew everything about the vehicles and was able to answer all my questions. Coming from Chicago was worth the drive Eloy was great, very helpful. The finance manager Dan Clapper was also very friendly and knowlegeable. When I buy my next vehicle it will definitely be a Toyota and I will go to Eloy again. More

Nice staff-Ben Bleed. Nice car. We usually buy cars from private parties, but we weren't finding what we wanted. We heard good things about Ben Bleed so we gave him a call. Before we We usually buy cars from private parties, but we weren't finding what we wanted. We heard good things about Ben Bleed so we gave him a call. Before we arrived, he found a few cars for us to consider and had them ready for us to look at. He is friendly, nice, patient, not pushy. We found small things that needed fixed on the car we liked, and Ben had all of those items remedied by the time we picked up the car in the evening. The whole process was quick and efficient. More

Wonderful service I was shopping for my first car and was super nervous about payments. This team really gave me amazing advice, found me the perfect car, and worked wi I was shopping for my first car and was super nervous about payments. This team really gave me amazing advice, found me the perfect car, and worked with my situation to find a payment plan that is doable. I'm so glad I went here first for car shopping- saved me a lot of time looking for cars that would not have been as wonderful as the one I bought here! More

Excellent customer service My experience at Anderson was an all around pleasurable experience. Although I was a difficult customer to please, Scott helped me find the car that My experience at Anderson was an all around pleasurable experience. Although I was a difficult customer to please, Scott helped me find the car that I wanted in a timely and friendly manner. Dan made sure that I understood all important manners in regards to leasing a vehicle. I love my car! I will be returning here for my next vehicle purchase. More

AWFUL Customer Service I bought a Prius from this dealership and the salesman was great! However, Ken Norwood in the finance department is a different story. He offer me the I bought a Prius from this dealership and the salesman was great! However, Ken Norwood in the finance department is a different story. He offer me the mechanical breakdown package which he didn't go into details about. Then, he added the assurance edge package and the gap insurance. Everything seemed nice and peachy until I took the time to read the contracts. I realized I didn't need mechanical breakdown or assurance edge (wheel insurance) so I went to the dealership to cancel it...I waited almost 2 hours for Ken because he was busy with shipping duties, and every time I asked the receptionist she would say only a couple more minutes. Finally, Ken made an appearance and when he found out I wanted to cancel the packages, he got upset. He was unprofessional, rude, and short. He try to denied that I couldn't cancel the added contracts until I showed him the terms and conditions section where it stated it could be cancel within 60 days through the dealer. On my first visit Ken stated that he had been in the industry for over 15 years, so I know for a fact he was lying about not being able to cancel the contracts. At the end of the day, he cancelled the contracts. I wouldn't recommend Ken Norwood. More

Great experience throughout My girlfriend and her father went to Anderson Lexus/Toyota on a scouting mission for me and found a 2012 Toyota Prius C at a great price with only 26, My girlfriend and her father went to Anderson Lexus/Toyota on a scouting mission for me and found a 2012 Toyota Prius C at a great price with only 26,000 miles on it. I made the trip out from Chicago on the same day and had a great experience through the whole process. Matt Jensen showed them the car initially, and Ben Bleed worked with me on the details. Dan Clapper worked through the financing with me, and did a great job providing details about the extended warranty without pressuring one way or the other. This was hands down the best car purchasing experience I've been through (out of six in total) and I will definitely return for my next vehicle. More

Dream come true Thank you to Mike Sartino and Ken Norwood for making our dream come true. We would give you guys 10 stars if we could! Thank you for going above and b Thank you to Mike Sartino and Ken Norwood for making our dream come true. We would give you guys 10 stars if we could! Thank you for going above and beyond for us and making our dream a reality! My husband and I will always be truely greatful. Thank you for the wonderful experience! If you are looking for your next vehicle stop in and see these guys. They will make it happen for you! More