Annapolis Hyundai

The service person was extremely helpful and courteous. The work was done in the time allotted and done well. Did not have to return the car for unfinished work. Great Dealership. The work was done in the time allotted and done well. Did not have to return the car for unfinished work. Great Dealership. More

Great car buying experience. Appreciate all of the information provided and the time to drive the Kona. Paul did a great job from start to finish. information provided and the time to drive the Kona. Paul did a great job from start to finish. More

Long Bad Review But Honest Less-than-good experience since I got the Tucson on May 2nd... Was sitting there, getting a bad feeling, and really regret not canceling the deal... T Less-than-good experience since I got the Tucson on May 2nd... Was sitting there, getting a bad feeling, and really regret not canceling the deal... They rushed the sales process so much that it created many other problems; confusion, additional costs for "added items" I didn't want (and they won't reimburse me for), and apparently a long list of things they were suppose to review with me but didn't... It took them two weeks to get my cross bars that were included with the sale, I made an appointment with the sales guy to come get them installed, but then the service department refused to do it, said I needed to have an appointment with them and to leave the vehicle... The sales guy tried to put it off on me to install, which I could've but felt it was their job, so... He did it in the parking lot, super-rushed and unskilled job nearly losing springs and breaking mechanisms, and scratched one of the bars in the process by sliding it on the pavement... Lead sales guy and general manager dodged my complaints and concerns about all this; finally agreed to replace the cross bar today after I involved the business manager (to potentially get out of the sales contract)... No thanks... I want NOTHING to do with Mike, Kevin, or Shawn again By the way... The day I got the car, I stood outside for over five minutes not even realizing I was done with the process... No thank you or good-bye... Worst sales closure ever! I've been trying to get the service department by phone for two weeks, dozens of calls, they don't answer... Because I was getting a notification that a "service" appt was due... Today I finally drove 35 miles round-trip to talk to them in-person... Called from their parking lot right in front of the window, not one customer in the room, no answer, but she greeted me seconds later when I walked-in because she wasn't busy... The notification I was getting was just set wrong... One of the many things Annapolis Hyundai failed to do when I got the car... Oh, and I found-out that that they cannot even service my tires because they came with nitrogen instead of air; despite included maintenance and extended service contracts, I'll have to go elsewhere and pay to fill my tires, minor but still wrong... They sold me the car but are blaming the dealer they got it from; excuse after excuse after excuse Now I want nothing to do with Hyundai and feel stuck with the car; and going to them or a further dealer for service... I've not even made a payment on it yet, nine weeks and 3000 miles, I figure it'll cost me at least 6k out-of-pocket to sell it right now; plus about 700 loss for after-market options I've added... Right now I'd pay just about anything to get my 2004 Xterra back Am not the type to post reviews but, since they enjoy posting the "5 star review" ones, that's all they post on Facebook, I figure it's only fair to point-out that not every experience is like that; they fail customers too More

Another great service visit! Jacob helped us and he is always friendly, professional, and very knowledgeable. We made our appointment online and it was very easy. We also received several reminder texts. always friendly, professional, and very knowledgeable. We made our appointment online and it was very easy. We also received several reminder texts. More

Fantastic service every time! Figured out why my car was dying every 3 weeks. Went above and beyond! Jacob saved the day! Kudos Hyundai service! dying every 3 weeks. Went above and beyond! Jacob saved the day! Kudos Hyundai service! More

This dealership is outstanding. Plus during this time we are dealing with a pandemic. They were on point with making sure they practice social distances. There was a table that had gloves and hand sanitizer are dealing with a pandemic. They were on point with making sure they practice social distances. There was a table that had gloves and hand sanitizer for customers. I was able to schedule a time that was very convenient and less crowded. I will always use them to service my vehicle. Thank you for your outstanding service. See you next service. More

Amazing service just a little overpriced for my budget. I would appreciate the car washing and vacuuming to be included every time to make up for how much I am paying. would appreciate the car washing and vacuuming to be included every time to make up for how much I am paying. More

The sales team made this lease very easy and it went very smoothly. There were no surprises and I would recommend this dealership for your new car needs. very smoothly. There were no surprises and I would recommend this dealership for your new car needs. More

Excellent service very friendly employees Teddy special Excellent service very friendly employees Teddy special thanks for you and your General manager, I recommend this dealership for all people who love Excellent service very friendly employees Teddy special thanks for you and your General manager, I recommend this dealership for all people who loves Excellent service More

great experiece everyone was friendly, pleasant, helpful and super nice. HIGHLY recommend your facility... People are great! Facility is great too.. Really were aweso everyone was friendly, pleasant, helpful and super nice. HIGHLY recommend your facility... People are great! Facility is great too.. Really were awesome! Even washed my car for me. GREAT experience... More