Annapolis Hyundai

Shawn was fantastic! When meant dealers in the area aren't allowing test drives of the Ioniq 5 n, Shawn had no problem getting it out of the showroom and getting me behin When meant dealers in the area aren't allowing test drives of the Ioniq 5 n, Shawn had no problem getting it out of the showroom and getting me behind the wheel. Everyone was very friendly, I was able to negotiate a bit and got a great deal on my lease. The manager and the finance team were great and had me through the paperwork in record time. More

Good, but the car needed attention to the power steering and we had to have that taken car out of state given it is a kids car that she uses in rhode Island and we had to have that taken car out of state given it is a kids car that she uses in rhode Island More

Shawn did a good job of explaining the Ioniq 5 to us since we were new to EV’s. We were also new to the idea of leasing. Obviously, the amount of incentives in August was a factor in our decision, and since we were new to EV’s. We were also new to the idea of leasing. Obviously, the amount of incentives in August was a factor in our decision, and we liked not having to haggle over the price. Just tell us how much the car costs, just like buying any other product in the world. The actual purchase was fairly quick by car dealer standards, less than two hours. We appreciated the lack of hard sell on all the bogus upselling extra warranties and maintenance programs that car dealers all do nowadays. One slight negative was that Shawn got tied up with other customers in the middle of our purchase appointment so that another salesman actually put us in the car and showed us how it operated. More

This was the worst service experience I have ever encountered. I’m 75 years old and I simply lack the words to describe how bad it was. My EV with less than 5,000 miles gave me a “turn off engine, po encountered. I’m 75 years old and I simply lack the words to describe how bad it was. My EV with less than 5,000 miles gave me a “turn off engine, power source no longer available” message. When I called Hyundai’s Roadside “Assistance” I was told she didn’t know what that meant and it was up to me to decide whether I should keep driving or get towed. The car quickly lost driving power. It took me seven phone calls with Hyundai and over 5 hours to get a tow truck to take my car to the dealer, as I sat on New York Avenue in D.C. in 93-degree heat. Although the Service Manager of the dealership acknowledged receipt off my car within several hours after it was delivered, I received no phone call, text or email regarding what was wrong or what they were doing to fix it. My many phone calls to the service department were never returned; neither were my multiple calls to the person who sold me the car. It took the dealer 27 days to tell me who my service rep was, and she turned out not to be the person who eventually handled the service. I was never offered a loaner. I received repeated phone calls from Hyundai telling me that my vehicle was done and scheduled to be delivered to me promptly, which didn’t happen, only to receive a text days and weeks later that service on my vehicle was going to start! My vehicle was ultimately delivered on the 38th day. The service performed? A new 12 volt battery and a new ICCU unit, which was the subject of a recall notice I received by mail while they held my car. My ultimate service agent was wonderful, after I had to appear at the dealership and raise holy xxxx. More

I appreciated the lack of pressure and the professionalism of everyone in the dealership. The dealership worked with me to move through the purchase process quickly and got the car ready to ta professionalism of everyone in the dealership. The dealership worked with me to move through the purchase process quickly and got the car ready to take home quickly. More

Went there for the first time for 5K service. Turned the car around in less than an hour. New location is very clean and nice. Turned the car around in less than an hour. New location is very clean and nice. More

No one answers phone. They say they will call back and don't. I know they just moved, but they wasted an entire day of my time and did NOTHING to the car because it's a Su They say they will call back and don't. I know they just moved, but they wasted an entire day of my time and did NOTHING to the car because it's a Subaru (I bought from them). They need to finish move and be more responsive to customers. More

We worked with Mo A. to purchase a new car. He was very easy to work with and it made me believe in good old fashioned customer service again! His customer service experi to purchase a new car. He was very easy to work with and it made me believe in good old fashioned customer service again! His customer service experience exemplifies professionalism and efficiency. There is good team work at AH. I love my new car and I'm sure I will have many years of dependable transportation. Thank you Mo! More

Very clean and organized. Everyone was very friendly and helpful. Our salesperson Tao Wong was wonderful to work with. Very knowledgeable Everyone was very friendly and helpful. Our salesperson Tao Wong was wonderful to work with. Very knowledgeable More

Still waiting for service manager to call me from appt last week. Very limited knowledge at oil change and warranty service. last week. Very limited knowledge at oil change and warranty service. More