Annapolis Hyundai

Horrible communication! Had an appointment scheduled before our roadtrip and I go to drop off and have a friend picking me up. When I get there, I was told that someone shou Had an appointment scheduled before our roadtrip and I go to drop off and have a friend picking me up. When I get there, I was told that someone should have called me because their lift or something isn’t working. Really!? Thanks for valuing your customers time. I had to rearrange a sitter, ride, and now have no service ahead of our roadtrip. They suck! I called Hyundai in Bowie and got a same day appointment for service! I would rather drive further to someone that values our time and we can trust! Beware, they really don’t seem to care about their customers. More

Annapolis Hyundai treated me with excellent professional help in the buying of my new car. I was impressed with their team work I highly recommend them help in the buying of my new car. I was impressed with their team work I highly recommend them More

TL;DR - they dropped the ball multiple times on getting our car serviced and then thought it was ok to send 2 children in an Uber to pick up a loaner that wasn’t paid for. Management and owner never respon our car serviced and then thought it was ok to send 2 children in an Uber to pick up a loaner that wasn’t paid for. Management and owner never responded to complaint. We bought a new Tuscan back in April- the radio / dashboard was bad so my husband brought it in. The service dept said they would order a new one and would take about 10 days. A month goes by so we called to check in and they say yes it is in, and Jess scheduled an appointment for Saturday 6/15 despite the fact we did ask for a weekday appointment. My husband skipped our family vacation to go to this appointment on Saturday, and when he got there, the service dept told him "they don't do this work on Saturdays and Jess put it in as a recall appointment" and he has to come back another day. Service asst manager called to schedule an appointment for 6/19 and said we could get a loaner. The next day after that, Jess called me and told me my part was in and I could schedule an appointment as if none of her mess ever happened..... My husband drove to Annapolis to drop the car off, Jess says there's no loaner. Service asst manager told her, no we get a loaner. My husband is with our TWO CHILDREN (ages 5 and 9) and they make them UBER to Hertz. Not sure in what universe a service dept employee thought it’s ok to send children in an Uber and not get the loaner car themselves. They also strand my husband and children at Hertz because the car is not paid for by Hyundai and we live an hour away. I emailed the general manager and owner and neither responded with any type reconciliation, remedy or even just an apology. Just absolutely nothing after having bought 4 vehicles with them, never again. More

Good Experience with the dealership. They went above and beyond to accommodate me on a weekday. Paper signing took longer than expected due to printer issues. They went above and beyond to accommodate me on a weekday. Paper signing took longer than expected due to printer issues. More

The dealership was clean, organized, and welcoming. We were greeted within seconds of arrival and Shawn was professional, courteous, and focused on us. He was very informative and extremely helpful. He We were greeted within seconds of arrival and Shawn was professional, courteous, and focused on us. He was very informative and extremely helpful. He was willing to go the extra mile to make sure we got our questions answered. Overall the process was relaxed and the best we have ever experienced. More

Mo was professional and helpful. I called three dealers looking for a specific new car, ready to purchase in 48 hours. This dealer was the most accommodating. Another wanted to charg I called three dealers looking for a specific new car, ready to purchase in 48 hours. This dealer was the most accommodating. Another wanted to charge $1K to hold a car for a test drive. Mo took care of everything and started the credit app process before I even hit the lot. I would recommend. More

Collision warning light comes on sporadically. I came in on Tues and Wed June 12. explained the problem and that it is sporadic. and after repeated calls they told me they can't repeat the probl I came in on Tues and Wed June 12. explained the problem and that it is sporadic. and after repeated calls they told me they can't repeat the problem so pick up my car. I complained and a service mgr. came out, saw the problem had a tech put a machine on it and determined it was a "REAR SPEED SENSOR" and will order the part, it should be in in a week. I received a notice to come in Monday June 24. Assuming they got the part. Got there at 7:30 in the morning. The intake clerk said he sees it in the computer but no parts, Lets try again. He say he will reorder the part and call me. As for your review: Ask me again in a few weeks and we can see if I have any better luck. I have a picture of the problem if you want it, let me know. Loss of use of car two days so far. Canceled work for a third day for no reason Mike Kinnahan More

Very good process… as easy as it can be buying a new car…, professional staff car…, professional staff More

They were very welcoming and treated me with respect. Very knowledgeable and took time to thoroughly explain everything. Very knowledgeable and took time to thoroughly explain everything. More

Had a great experience working with Shawn. I never felt pressured into a sale, and his patience with me over the course of a few months was exceptional. The end result was exactly what he had I never felt pressured into a sale, and his patience with me over the course of a few months was exceptional. The end result was exactly what he had predicted when I walked in - he was going to sell me on a great vehicle at what my budget was, and he did. More