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Annapolis Subaru

4.9

484 Lifetime Reviews

149 Old Solomon's Island Rd, Annapolis, Maryland 21401
Call (443) 405-8054

484 Reviews of Annapolis Subaru

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November 14, 2018

"Such a pleasure"

- Maw0228

Buying a car historically has been an experience most would like to avoid. But I have to admit, working with Brianna Parkin couldn’t have gone better or smoother. She was amiable, knowledgeable and professional. Never did I feel pressured and she went above and beyond to make sure this process was everything I wanted.

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Recommend Dealer
Yes
Employees Worked With
Brianna Parkin
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Joe Tyler
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
November 14, 2018

"Best Sales Person EVER!!"

- Carrheed

Was very Impressed with Sonja's knowledge of the Subaru! Form start to finish she a constant professional. Answered all my questions and was thorough going over the set up of the car. I will be buying another car form her in the future.

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Recommend Dealer
Yes
Employees Worked With
Sonja Anderson
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Joe Tyler
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
November 14, 2018

"Great customer service!!"

- TerryVW

Excellebt service! Answered all questioins and Super friendly. Took her time with all aspects of the car buying process. I drove up to Annapolis from St Mary's county to deal with Sonja! And I well do it again when I need a nother vehicle.

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Recommend Dealer
Yes
Employees Worked With
Sonja Anderson
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Joe Tyler
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
November 10, 2018

"Way Satisfied "

- Franklin

Very professional service and attention. Excellent performance of my vehicle after being taken care by you guys. Very friendly and professional customer service. Shannon and Sonja are the best. 10 stars out of 10. That's why I went all the way from Germantown to Annapolis Subaru. Franklin G.

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Recommend Dealer
Yes
Employees Worked With
Sonja Anderson
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
November 07, 2018

"Susan Coolen"

- Third Forester in a Row

This is third car I have bought from this dealership. Susan is by far the most knowledgable and personable sales person that I have worked with. I knew what I wanted, and Susan made the experience a pleasure. She is friendly, helpful and goes the extra mile. For example, I did not realize I needed a certified check so she drove me to my bank. Her orientation of the many new features in the 2019 wass extremely clear and helpful.

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Recommend Dealer
Yes
Employees Worked With
Susan Coolen
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Joe Tyler
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
November 04, 2018

"My Purchase of a new vehicle"

- Sam

My experience was excellent. Everyone was very professional and friendly. My experience with the dealership was outstanding. I was very pleased with purchase and the team.

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Recommend Dealer
Yes
Employees Worked With
Jason Kuffler
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Joe Tyler
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
October 29, 2018

"very professional"

- car eval

Excellent experience. Very professional staff that addressed all my questions and concerns. Brianna Parkin was fantastic. She made sure we were completely satisfied with our purchase of a new Assent. Joe Tyler took time to explain the financing, the options, and advantages to me. Best buying experience I have had so far at an automotive dealership. Five stars plus!

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Customer Service
Quality of Work
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Recommend Dealer
Yes
Employees Worked With
Brianna Parkin
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Joe Tyler
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Beth
October 23, 2018

"Pleasant Experience"

- iceorphan

I had a good experience at Annapolis Subaru. I ordered a vehicle and the sales team was very patient with me while I chose exactly what I wanted on the vehicle. Beware when ordering a vehicle. Apparently they do not know where the vehicles are at any given point. Even if their system says the vehicle will arrive on a specific day it may not. Also, they can't update you on a new arrival date. Would be nice if the vehicle's had some sort of tracking number. Guess that's not what the VIN is for. Most of the staff is very knowledgeable, however some of the staff need to familiarize themselves with the vehicles. My sales associate didn't now how the remote start worked or what the answers were to other questions I had to seek help from another associate. With that said, they were very accommodating even though I wasn't their customer.

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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Susan Coolen
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Steve Newman
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Brianna Parkin
4.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
October 18, 2018

"Great experience."

- zane

There were numerous sales staff involved with my purchase and they all did a great job providing quality service. There was an issue discovered with the car after the sale (it was a As Is/ No warranty) and they were still willing to remedy the problem. On the level business.

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Recommend Dealer
Yes
Employees Worked With
Ryan Crawford
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Ottie Jones
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Brianna Parkin
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
October 15, 2018

"Great experience!"

- arthursimons3

Ottie was knowledgeable and direct throughout the purchase of our new Subaru. We plan to work with him again when we purchase a second car.

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Customer Service
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Ottie Jones
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
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