Annapolis Subaru

Oil change This is the email I sent to management. I still haven’t heard back I wanted to provide you with some feedback and information about my service visi This is the email I sent to management. I still haven’t heard back I wanted to provide you with some feedback and information about my service visit this morning. I drove into the dealership promptly at 7:58 AM for my tire rotation and oil change on my 2014 Forester. I did not end up leaving the dealership until 10:03 AM. I did not anticipate an oil change and tire rotation to take this long. At 9:20 when I hadn’t heard anything about my vehicle I inquired at the service desk and was told that my ticket was there and my car was done. I’m not sure how long the completed service ticket had been sitting there. I paid and was then told that by the service rep that he did not have the keys as the car was being washed. He told me that it would only be a few minutes. At that point I sat back down and waited. I waited until 9:51 and asked again if my car was ready. The rep said to another gentlemen to check to see if the car was ready. I waited again and 5 minutes later the car came out without a car wash. The driver said that it hadn’t been washed and he could take it around and get it washed for me. At that point it was past 10AM and I was late to get home. I said no thanks to the car wash and drive home a full two hours after I dropped it off I was disappointed in the customer service I received as time is valuable to me. Thank you in advance for reading and I look forward to hearing from you. More

Excellent experience!! Very efficient buying experience and wonderful service provided by Ottie and his team! I would recommend this dealership to anyone interested in buyi Very efficient buying experience and wonderful service provided by Ottie and his team! I would recommend this dealership to anyone interested in buying a Subaru... More

Awesome Customer Service! My boyfriend and I recently purchased a Subarau Impreza Hatchback in the beginning of June. We were automatically greeted by Joe Tyler who then intr My boyfriend and I recently purchased a Subarau Impreza Hatchback in the beginning of June. We were automatically greeted by Joe Tyler who then introduced to Jason Kuffler. We did not feel any pressure to buy anything but instead felt comfortable talking with them about our needs. My boyfriend quickly made conversations with Jason, Joe, and Erik Wangdahl about everything cars, which made him feel more confident about purchasing from them. Any questions I had, they were all able to answer. Later we spoke with Bob Carroll, who went over everything in great detail to ensure we understood everything. The customer service that we experienced at this dealership was wonderful. The staff has a wealth of knowledge and professionalism and I would defintely recommend them to anyone looking to buy a vechile. More

Incredible buying experience I believe that Ryan and Brianna did everything in their power to make my buying experience run smooth as silk. Thank you guys very much you're awesome I believe that Ryan and Brianna did everything in their power to make my buying experience run smooth as silk. Thank you guys very much you're awesome Sincerely Dave Colson More

My Outback Purchase Erik was a pleasure to deal with, the stress free purchase was truly a pleasure. I would highly recomend him to any family member or friend who was i Erik was a pleasure to deal with, the stress free purchase was truly a pleasure. I would highly recomend him to any family member or friend who was in the market for a new or used Subaru. I am also very happy with the car I purchased , and looking forward to having it serviced at Annapolis Subaru. I am very impressed with the very down to earth personities that I encountered while making this purchase. Lastly the product one only needs to take a test drive to be convenced of the quality and safety . The sales staff were well trained to point out and teach you about all the car componets. only one other comment ....2 thumbs up ! a job well done by all of the staff! Thanks you all!!! More

Ed Rucker couldn't have been more helpful Wanted an Outback. Ed not only sold me on right model he called Subaru America and got me an extra discount for my loyalty. Then priced put a Demo for Wanted an Outback. Ed not only sold me on right model he called Subaru America and got me an extra discount for my loyalty. Then priced put a Demo for an even bigger discount. When you by a Subaru a Demo is basically a new car. Love my new Outback More

Very professional and accommodating Erik, Heather and Joe were a pleasure to work with. No hassles. Quick and professional. Will use them for future car buying needs. Recommend for anyon Erik, Heather and Joe were a pleasure to work with. No hassles. Quick and professional. Will use them for future car buying needs. Recommend for anyone looking for a Subaru. More

Stress Free Experience No pressure, knowledgeable sales people, and overall great experience. This is my first Subaru and hopefully not my last. I will definitely buy from A No pressure, knowledgeable sales people, and overall great experience. This is my first Subaru and hopefully not my last. I will definitely buy from Annapolis Subaru again. More

Amazing Car Buying Experience I have been searching for a new vehicle for almost a year (looking at over 30+ dealers and brands). Looking for AWD and something that was a big upgra I have been searching for a new vehicle for almost a year (looking at over 30+ dealers and brands). Looking for AWD and something that was a big upgrade from my Hyundai Accent. Brianna, from Annapolis Subaru, was very friendly and accommodating (ending up staying until close to 11pm for our purchase :P ) when attempting to assist in my search. She even brought a Legacy Sport from across the state for me to look at, which I eventually ended up buying. She was very informative and prompt on the vehicles and was able to help narrow down what was in my price range. Many kudos to her! The rest of the staff was also very friendly and straight to the point, which I do appreciate, as looking at cars that aren't in the realm of reality is such a waste of time to the buyer and seller alike. I would highly recommend this dealer, as they are very friendly and willing to work with you as much as possible. I have been back three times since my purchase in the last two weeks (for accessory purchases like hats and cargo net hooks) and each time am greeted with smiles and warm atmosphere. Thank you Annapolis Subaru! Keep up the good work! More

Great Experience The dealership was very professional and low pressure. They shared with us our options and the value of those options, but did not make the experienc The dealership was very professional and low pressure. They shared with us our options and the value of those options, but did not make the experience uncomfortable. More