Annapolis Subaru

Exemplary Customer Service I love Annapolis Subaru that's why I just bought my 5th Subaru!!! All of the staff at Annapolis Subaru are AMAZING. Initially I continued to I love Annapolis Subaru that's why I just bought my 5th Subaru!!! All of the staff at Annapolis Subaru are AMAZING. Initially I continued to buy Subaru because the service department at Annapolis Subaru is the best! After driving a beautiful Legacy for the last 3 years I decided to go back to my all time favorite, the Outback. Chris Kelly , Ed Rucker and all the sales people in Annapolis are so helpful, never pushy and always willing to negotiate. They are absolutely the best sales people I have ever worked with. Subaru does tend to sell itself but the staff in Annapolis go ABOVE AND BEYOND. I could not resist a brand new 2016 Outback. Thank you Ed and Chris. You guys Rock! Thank you for making my car buying experience an absolute pleasure. And Billy, in finance, thank you too, for making the money easy to borrow! And again, I would not have stayed with Subaru if it were not for Doug, Jason and Jimmy and the amazing service staff and the mechanics that always take care of my Subaru's. Thank you Annapolis Subaru. More

Great service! I went on a Friday afternoon, 30 min before the dealer closed. My Sales Representative Roy answered all of our questions in a professional way and wi I went on a Friday afternoon, 30 min before the dealer closed. My Sales Representative Roy answered all of our questions in a professional way and without rushing us. He is very knowledgeable and showed us which werw the best option for us. We went the next day to buy the car and everything went smooth. Everybody is very professional and attentive. More

Great car buying experience, Ed was great! give him 5 Stars Great car buying experience, Ed was great! Price was perfect. First Subaru for me, will let you know how the service is when I take it in for its f Great car buying experience, Ed was great! Price was perfect. First Subaru for me, will let you know how the service is when I take it in for its first check-up. More

Third purchase from Annapolis Subaru! This is our 3rd Subaru purchase from Annapolis Subaru. We returned to this dealership because of our previous positive experiences and once again wer This is our 3rd Subaru purchase from Annapolis Subaru. We returned to this dealership because of our previous positive experiences and once again were handled professionally, efficiently, respectfully and given a very fair price. Our sales person, Kyle Lindsay, helped us order our car, kept us updated throughout the process and was super helpful upon delivery. Joe Tyler made the financial dealings painless! The entire process was smooth as ice. We truly enjoyed working with Kyle, he is a pro. His sweet dog, Happy, is a great Subaru ambassador as well! Go O's! More

FANTASTIC- Crosstrek Ottie was extremely helpful. Everything was taken care of before I even arrived at the dealership to pick up and sign and pay. He was totally on the b Ottie was extremely helpful. Everything was taken care of before I even arrived at the dealership to pick up and sign and pay. He was totally on the ball, not too pushy, extremely informative and knowledgable on the product, and was an overall pleasure to work with! I will say this though- for all of OTTIE'S diligence in prepping everything for my arrival and ENSURING that I was taken care of (he not only picked me up from the airport, but he asked politely if I wanted to be quick in the dealership- which I did, so he asked for necessary documents ahead of time and had made appointments with all the ppl I needed to meet with beforehand so that theoretically I was going to be able to just walk in, sign and get outta there...), the business manager / finance manager was a complete disaster. I forget his name although the person below me who also bought a Crosstrek had it right, this manager dude was super pushy and wanted me to buy all this extra warranty stuff from him AFTER HE MADE ME WAIT for 2.5 hours. LUCKY FOR ME that Ottie was there to kick it with me. If not for OTTIE'S service and professionalism, I would have gotten up and left after waiting that long. Also- the car is GREAT. LOVE MY NEW SUBARU!!! Thank you Ottie!! Please pass this feedback along to your incompetent business/finance manager and let him know that he better step up his game if he wants to keep that job. Better watch out...Ottie would probably do a better job in that position. Peace and Love! Sam More

Annapolis Subaru really takes care of you. The unexpected demolition of my old car forced me to do something that I had been avoiding for several years---buying a new car. I needn't have worri The unexpected demolition of my old car forced me to do something that I had been avoiding for several years---buying a new car. I needn't have worried. Eric Wangdahl made the experience enlightening and enjoyable. He was knowledgeable, helpful, and patient while I made my decision. I hope he's still there when it's time to but my next new car. More

Great Experience Everything was smooth and friendly. Very easy to deal with and great atmosphere. Best car buying experience I have ever had. Ramon and Joe were bo Everything was smooth and friendly. Very easy to deal with and great atmosphere. Best car buying experience I have ever had. Ramon and Joe were both great. More

Roy McHiggins and the dealership staff were spectacular! We purchased a used vehicle from Annapolis Subaru this past weekend. We had been looking for a few weeks (both private and dealership sales), but no o We purchased a used vehicle from Annapolis Subaru this past weekend. We had been looking for a few weeks (both private and dealership sales), but no one came close to the fantastic experience and value that the Annapolis Subaru staff provided. In particular, Roy McHiggins (sales) was incredibly genuine and forthright. He seems to have a rare quality that many salespersons lack-- he understands that if you are there to purchase a car, high-pressure is the LAST thing one desires. His low-key approach, along with the quality of vehicles and exceptional pricing/value for money at Annapolis Subaru are a winning combination. I should also call out Joe from the finance department, as he was incredibly efficient, clear and concise with the financial aspect of the purchase. My experience with Joe was equally free from the typical excessive and unnecessary pressure from other dealerships. If you are shopping for a new or used vehicle, you should drop by and ask for Roy. You have nothing to lose by dropping by, but plenty to gain in terms of service and savings! Thank you Annapolis Subaru, Roy and Joe! More

Great Customer Service Fantastic experience. Sonja went above and beyond to find the perfect car for me!! She even communicated with me on her day off to ensure I got the Fantastic experience. Sonja went above and beyond to find the perfect car for me!! She even communicated with me on her day off to ensure I got the car I wanted. She provided me the information I needed, and worked to get a car into my price. I never felt pushed or pressured into making a decision. I would recommend her a hundred times over. Joe Tyler was fantastic in finance. Both were extremely friendly, and patient with my decision making. Absolutely love my new car! More

Super satisfied Subaru owner I had not purchased a vehicle in 12 years and was sad thinking about having to part ways with my Honda of 158k+ miles until I found my new love in the I had not purchased a vehicle in 12 years and was sad thinking about having to part ways with my Honda of 158k+ miles until I found my new love in the Subaru Forester. I had visited a few other local dealerships before finding my way to Annapolis Subaru, and it was smooth sailing from there. From my first email communication, it was apparent that Annapolis Subaru was as genuine and professional as they come. I was immediately at ease from the test drive through to the purchase. Everyone was kind and helpful in helping me navigate what I thought would be a stressful time. I am so grateful that they worked with me to find and order the car that I hope to drive for the next 12+ years! Thank you so very much! More