Annapolis Subaru

Quality Experience I chose Annapolis Subaru to buy my first ever new car (2016 Forester) and it could not have been a better experience. The salesman I worked with was A I chose Annapolis Subaru to buy my first ever new car (2016 Forester) and it could not have been a better experience. The salesman I worked with was Andrew Wolf and for being the new kid on the block in terms of experience, he was extremely professional as well as knowledgeable. He was able to find a car with the exact features that I wanted right away when many other dealerships in the area could not do so without a long waiting period and it was even done at a better price! As a first time buyer, he was able to answer every question I had for him and if he did not know, he was very prompt in finding me the correct information. I was on a tight timeline for car buying, but the service provided to me was efficient and done without errors. Highly recommended! More

A pleasure doing business! Always a pleasure doing business with Subaru of Annapolis! We've bought two cars from them in the past year because we love how professional the staf Always a pleasure doing business with Subaru of Annapolis! We've bought two cars from them in the past year because we love how professional the staff are and how the sales associates do not try to sell you things you don't need/want. I went to a different car dealership first and felt like they were pushing me too hard to buy something I didn't really want. Also, the office is extremely clean and well kept, which tells me that they take pride in their work space. Sonja Anderson was our sales representative and I very much enjoyed working with her. Never pushy, and always trying to keep us comfortable (we were there with a baby), Sonja always made sure I had something to drink and even brought me a banana as a snack for a nursing mother! Love Subaru of Annapolis! More

excellent, straightforward experience I just bought my first car ever, and Annapolis Subaru made the process as painless as possible. My salesman Erik Wangdahl? took me seriously and work I just bought my first car ever, and Annapolis Subaru made the process as painless as possible. My salesman Erik Wangdahl? took me seriously and worked on my schedule, tracked down exactly what I wanted from another dealership (in only 2 days) for a very fair price and helped me navigate tons of paperwork to make my life easier. I was ready for car buying to be a battle but this place made the experience much more pleasant than anticipated. More

The way it should be. I recently purchased a 2012 Jeep grand Cherokee from Annapolis Subaru and the entire car buying experience was exceptional, from the time I walked i I recently purchased a 2012 Jeep grand Cherokee from Annapolis Subaru and the entire car buying experience was exceptional, from the time I walked into the door the entire staff was more than accommodating for me and my family. I had sent an email wondering about the vehicles status the previous day through the dealership website and received a quick response from salesman Kyle Lindsay. When we arrived it seemed as though he was waiting at the door for us to show up. Kyle was more than helpful and answered all of my questions and concerns. The deal I received on the truck was the best one I found within 300 miles of my address. Thank You Annapolis Subaru! More

Good experience buying a Crosstrek I went with my mother to trade in her two old Subaru's for a brand new Crosstrek. The experience was pleasant and we did not experience any pressure I went with my mother to trade in her two old Subaru's for a brand new Crosstrek. The experience was pleasant and we did not experience any pressure during the process and entire staff (Ottie and Joe) were very friendly, knowledgeable and professional. More

Amazing Purchased our third Subaru yesterday (Second from Annapolis.) We will not go to any other dealership for sales or service. Andre did a great job with Purchased our third Subaru yesterday (Second from Annapolis.) We will not go to any other dealership for sales or service. Andre did a great job with the sale and service is always on point. Recommended for all ! More

Gross negligence or fraud In early June of 2016, my driver's side secondary air valve failed in my 2008 Subaru WRX STI. I contacted Annapolis Subaru over the phone for an estim In early June of 2016, my driver's side secondary air valve failed in my 2008 Subaru WRX STI. I contacted Annapolis Subaru over the phone for an estimate to make the repair. I was told with parts and labor, it would $950 to replace both valves. I researched the work required to replace the driver's side valve and the cost of an aftermarket part. The part only cost $150 vs $250-$300 for the genuine Subaru part. I ordered the valve and replaced it myself without issue. Four days later, the passenger side valve failed as well. I again called Annapolis Subaru for an estimate for the labor. I was told on the phone it would be $350. I then researched the work required to replace this valve and decided that the job would be too tough for me to perform. All instructions that I was able to find indicated the intake manifold had to be removed in order to get to the valve's bolts. The following morning I scheduled an appointment via Annapolis Subaru's online scheduling tool. Within 2 hours I received an email from the Service manager, Doug. The emailed stated that the job would cost $550 if I provided the valve. We exchanged emails because I was blown away that the cost went from $350 to $550 once they knew I would be supplying my own valve. During the course of the exchange Doug stated that the manifold had to be removed. I never questioned this, but he stated it anyways. Eventually, I agreed to pay $470 for the labor and shop parts because I was trying to sell the car in short order and this dealership was the most convenient for me, plus I had been using them for several years for maintenance. We also purchased my wife's car at the sister Annapolis Hyundai dealership a couple years ago. I dropped the car off June 15th, 2016 and picked it up in the afternoon of June 16th. I also had the dealership appraise the car prior to leaving. While driving home I noticed that the car wasn't performing the way it was the previous day when I dropped it off. The turbo was obviously not spooling as early (~3000 RPM) as I was accustomed to. Not only could I feel this in the acceleration, I could no longer hear the turbo spool. This was because by the time the turbo spooled, the engine was past 4000 RPM and loud enough to drown out the turbo whistle. The car at the time had the Cobb stage 1 tune installed. Using the access port, I first confirmed that the turbo was actually spooling the whole way to its intended target of ~18 PSI. I then reflashed the ECU with the stage 1 tune because I was unsure if the dealer altered the ECU mapping. The car continued to drive sluggishly at 3000 RPM. By this time, the dealership was closed. The following morning I contacted the dealership to let them know what I was experiencing. They told me to bring the car back in and they would have a look at it that afternoon. One of the technicians took the car out with the stage 1 tune still installed and his computer hooked up to the OBD port. He came back and showed me graphs that had the car reaching peak boost at approximately 3200 RPM and that the car drove great. In his words "I shouldn't worry about it". We then discussed that I was running a tune and how it could be the problem, never mind that I have been running the Cobb stage 1 tune for more than 6 years without a problem. We agreed that they couldn't accurately diagnose any issues with the after market tune installed and that I should go back to stock. Before leaving the dealership I reflashed to the "stock-like" tune saved on the access port. At this time, I was unaware that it was stock-like and not the actual stock tune. I spent time logging data with the access port in gears 2 through 4 doing hard pulls. The data was clear that peak boost was not being reached until, on average, 4000 RPM. I sent this data to the service department at the dealership and again stated the car was running differently/poorly. We agreed that I would bring the car back in the following day, Saturday, but it wouldn't be seen until Monday morning. Shortly there after, I received a phone call from Doug, the service manager and his first question to me was "What if the part you supplied is bad?". I calmly started to explain to him that the secondary air valves were part of the emissions system and that it had nothing to do with the engines performance. He cut me off before I could finish and said "I know what it does". Since he already knew the valve had nothing to do with the performance, he was, in my opinion, already feeling out potential scapegoats. He then started to prod the tune I was running, and then finally, when I mentioned that I couldn't hear the turbo, suggested that the turbo was shot. I informed him that it was stilled reaching max boost, just late. He abandoned this and just said to make sure its running its stock tune when I bring it back. I uninstalled the access port the following morning, returning the tune to actual stock, and dropped it off at the dealership. On Monday morning I received a phone call from Doug - in their opinion the car was fine. I asked questions about whether they checked all the connections. Doug stated they checked the intercooler, especially the connection underneath it. I then asked about the intake manifold connections to which he replied "We didn't take the intake manifold off, we have special tools. If you look on your bill there is no charge for seals". Note: the seals need to be replaced if the intake manifold is removed. I lost my cool and called him a liar and that I didn't believe him. He then responded that I should just then come pick up my car. This wasn't quite the end of the conversation but I told him I was going to continue to research the issue. He said that I should find data from Subaru tuners pertaining to when the car is to reach max boost. I asked him how he knew the car was performing correctly and he had no sources. The only information he supplied that was accurate was that the stock tune's max boost is ~15psi. After the phone call was over I confirmed with 2 separate, non-affiliated Subaru dealerships that the manifold had to be removed in order to perform the service. The following day I went to the dealership and asked to speak with a GM. I came with various pieces of information including the email that Doug stated the manifold had to come off and a stock power curve as produced by Perrin tuning company. I asked that they buy the car from me for the amount I had a buyer interested in. In good conscience, I couldn't sell the car to this individual at this price knowing that the dealer may have damaged or incorrectly installed something. He said he would have to discuss the information with his service manager before he could do anything. A day or two later I received a call from the dealership chains VP. He said they would buy the car from me for the trade in value I was being offered at a non-competing dealership. This offer was $2000 below what my potential buyer was interested in but $1500 more than their appraisal. At no point did he admit to wrong doing but became very agitated when I used the word "fraud" and "gross negligence" to describe what may have happened. After getting off of the phone, I emailed him and appealed to the VP to meet in the middle between their offer and my potential buyer and offer me $1000 more. Several days later (June 28), he declined to increase the offer because of what needed to be done to the car to resell it - none of which pertained to the engine. In my opinion, this demonstrated that they were only interested in turning a profit on the car and not righting a wrong. Note: the previous service I had performed they sheered off one of the bolts and left off 2 clips holding on the plastic engine bay protector underneath the car. I didn't notice until I changed the oil 3000+ miles later. During this time 2 bolts and 2 push pin clips were the only things holding on the giant potential sail/road hazard. They tapped out the bolt and replaced the clips at no charge but informed me that the tech who did the work had since been "let go". The core of the issue here is whether or not the dealer removed the intake manifold. If they did and lied to me, I have no way of knowing whether the seals were replaced as manufacturer dictates. I don't know what effects this could have for the engine down the road. If they didn't remove the intake, they charged me 3.5 hours of labor for a job they didn't perform. All of this is then wrapped around the fact the car does not run as I expect it to. Either gross negligence occurred, or fraud. I was a big proponent of using the dealership for service even though they are generally more expensive. I had an independent shop do $5000 worth of damage to an engine in my previous car. Now, my attitude will likely be re-adjusted, at least with the Annapolis chain of car dealerships. More

Good experience buying a Forester My wife and I had talked of buying a Forester for more than a year. We met Sonja Anderson at a booth at the Walk for the Animals benefit for the Anne My wife and I had talked of buying a Forester for more than a year. We met Sonja Anderson at a booth at the Walk for the Animals benefit for the Anne Arundel County ASPCA and made an appointment for a meeting at Subaru the next week. We weren't sure we would buy a car that day, but Sonja was very good at explaining the features of the Forester. After a test drive and about two hours of discussing various options and prices, we agreed to buy a specific car. Two days later we returned to pick up our new car. Sonja spent about three hours with us this time going over the many details of the driving features, warning lights, seat adjustments, audio components, etc. Our impression of Sonja as a sales person was that she didn't so much sell us the car as explain the car. We did not feel pressured (my wife would have been out the door at any feeling of pressure.) Joe Tyler also did a good job explaining the financing and the optional pricing. We felt we understood what we were purchasing. Sonja really projected sincerity and truthfulness and willingness to go the extra mile. She had a very thorough knowledge of the product which was so important in helping us make the decision to buy a Subaru. More

another great experience!!!! my second vehicle I bought of of Ed Rucker,what a class act,professional,courteous and A sense of humor,The whole Dealership And management. Was great my second vehicle I bought of of Ed Rucker,what a class act,professional,courteous and A sense of humor,The whole Dealership And management. Was great!!!' More

Great Experience !!! Andrew Wolf was exceptional by his ability to not be pushy, ask the right questions and guide us towards a model we eventually bought and love. Andrew Andrew Wolf was exceptional by his ability to not be pushy, ask the right questions and guide us towards a model we eventually bought and love. Andrew made us feel like it was a "joint" deal not pushed down on us. More