Antwerpen Hyundai Catonsville

First time, and never again. I usually go to the dealership in Bowie but I just recently moved to the Catonsville area and needed to get my oil changed. I lease my vehicle and hav I usually go to the dealership in Bowie but I just recently moved to the Catonsville area and needed to get my oil changed. I lease my vehicle and have a service plan so I never pay for anything. I get to the dealership and everything seemed fine, unfortunately an hour in the service rep approaches me. He said that the previous mechanics tightened my wheel locks too tight and they couldn't get them off and it broke their tool. Mind you I ONLY go to dealerships to get my car services since I have a service plan. So I'm standing there thinking "How is this my problem? This is why I come to a dealership to avoid things like this". The service representative takes me back to the car to see what he meant, the mechanic shows me the tires and the tool that is broke. The key is broken inside the wheel lock, and the tool is attached to a power drill. The service rep starts talking to me about the cost for time to break off the lock, the cost to purchase new wheel locks and the cost of the tool. At this point I was shocked that now they are going to try and charge me for damage they caused.Ive been getting my car service at the Bowie dealership and have NEVER had such a problem or been charged for "extra time". I go back out and call the bowie store, and they informed me that they only tighten wheel locks by hand as using a power tool will break the lock. Given that i just saw the power drill the mechanic used I told the service rep what bowie said. He replied with " yea we do it by hand too". right then and there I was done, I literally just saw the tool ON A POWER DRILL. I told him to leave it and I would take it to the bowie dealership. They finished my car and I headed over to the Bowie dealership. I got there and within 30 minutes they had got the wheel lock off and replaced it with a regular nut. NOT ONCE did they even hint at charging me to do this service. I will NOT be returning to this location. ** I also purchased a piece for my door handle, would be told they would call me on Monday when the piece got in. (I visited on a Friday (02/03/17)) Today is now 02/16/17 and I have heard NOTHING! This is by far the worst dealership I have ever been too! More

Antwerpen Hyundai The sales and service staff are very professional and great to work with.I had a wonderful experience. This is my second purchase of a vehicle from th The sales and service staff are very professional and great to work with.I had a wonderful experience. This is my second purchase of a vehicle from this dealership. More

DISSATISFIED WITH FINANCE AGREEMENT DID NOT LIVE UP TO WHAT WAS TOLD TO US MY WIFE SAID SHE WOULD SIGN FOR A ANOTHER VEHICLE FROM THIS DEALER BECAUSE SHE FEELS THAT SHE SNOWBALLED JUST T DID NOT LIVE UP TO WHAT WAS TOLD TO US MY WIFE SAID SHE WOULD SIGN FOR A ANOTHER VEHICLE FROM THIS DEALER BECAUSE SHE FEELS THAT SHE SNOWBALLED JUST TO SIGN More

Excellent I had a good experience at this dealer and would recommend others to visit in just wish there were more rebates available but I'm still satisfied wit I had a good experience at this dealer and would recommend others to visit in just wish there were more rebates available but I'm still satisfied with the service More

Excellent experience that met all my needs I went to Antwerpen Hyundai and first browsed the cars in the lot before I went inside. Michael Serrano came outside to greet me and ask me if I neede I went to Antwerpen Hyundai and first browsed the cars in the lot before I went inside. Michael Serrano came outside to greet me and ask me if I needed help. I told him the exact vehicle I had in mind and we went straight to look at the vehicles. After I picked out a vehicle I liked, we took a test drive which was excellent. Then we went straight to working out a price and a financing plan that fit my needs and expectations. The financing plan was explained very thoroughly by Mr. Darlington without any extra pressure on me to purchase maintenance plans. Michael stayed way late after the dealership closed to wrap up the deal with me. I will definitely be recommending Antwerpen to my friends and family More

3rd car with Antwerpen Everything was great and they gave me a lower payment than I expected with my credit score. They also had me out of there a lot faster than the last t Everything was great and they gave me a lower payment than I expected with my credit score. They also had me out of there a lot faster than the last time. (I bought my first two Hyundai's with Antwerpen Clarksville, MD) More

Hyundai SE Love the car. Purchasing experience was pleasurable in every way. Damon did not waste my time in any way. My wife and I explained what we were looking Love the car. Purchasing experience was pleasurable in every way. Damon did not waste my time in any way. My wife and I explained what we were looking for and he found the right vehicle immediately. He is a great representative to have in this dealership. More

Thank you guys at Antwerpen for all the help. All I can say is great customer service and great people. Thank you for five star service guys at Antwerpen for all the help. All I can say is great customer service and great people. Thank you for five star service More

Lovely service and staff Surprised to get everything taken care of in one day. The staff worked around my schedule and was always professional. Staff is polite and comical. Surprised to get everything taken care of in one day. The staff worked around my schedule and was always professional. Staff is polite and comical. More

Sale Cory was awesome he did everything he said he was going to do. I would definitely recommend them to all my family and friends thanks Cory!! Cory was awesome he did everything he said he was going to do. I would definitely recommend them to all my family and friends thanks Cory!! More