Antwerpen Hyundai Catonsville

Employees were very polite. When a specific service, e.g. 15,000 mi service is requested, it does not appear on paperwork and some type of modified service is performed which d When a specific service, e.g. 15,000 mi service is requested, it does not appear on paperwork and some type of modified service is performed which does not include some of the items listed in the manual for that service period. Paperwork lists service rep’s interpretation of what that service period should be, rather than information per manual. Paperwork has a set format which contains misinformation, e.g. Estimate of cost was provided to customer, review of maintenance action, customer was provided with inspection report - none of which occurred prior to being handed paperwork to sign. Inspection report received after I waited to sign off and pay until receiving report. Inspection report differed from verbal answers given to questions. More

Patrick is the best customer service person. He is friendly, explains things and keeps you posted. Today, I brought our 2nd Hyundai and I didn't think he would remember me because I took anoth He is friendly, explains things and keeps you posted. Today, I brought our 2nd Hyundai and I didn't think he would remember me because I took another car just the week before. But he remembered as soon as I walked in and even what needs to be done to the 2nd car. I didn't expect this but that's just the bonus. So far, I find that the car runs very well after the service and that is what is important. Also, I find the costs reasonable so I hope that they won't be jacking up their prices. I like the fact that I can take my work to their waiting area, have access to coffee and water and very good wifi (whatever you do, this is important while waiting so I hope your new facility across the road will still have this!!!!). Check-in is also easy. I like that they have "coupons" in their website and that you can do your appointments easily. I wish the coupons could be selected online so you don't have to print and cut them. More

On my first visit everything was not taken care of. The next time the car came in everything went ox The next time the car came in everything went ox More

They did a good job, their prices are not to high! They get your car back to new! They get your car back to new! More

Deanna was a great service advisor and kept me informed on the status of my vehicle. Everyone was awesome and helpful! Great waiting area and fast repair service. on the status of my vehicle. Everyone was awesome and helpful! Great waiting area and fast repair service. More

Went there for an oil change and waited for 2hrs and it shouldn’t take that long shouldn’t take that long More

Overall good experience. Tom are sales representative was very friendly. Not the best price but understandable because of chip shortage. Trade in was a lot lower than expecte Tom are sales representative was very friendly. Not the best price but understandable because of chip shortage. Trade in was a lot lower than expected compared to Carmax. Dealer wouldn't match price but offered near the offer that Carmax gave. More

This time around, the customer service was awesome! the service center treated me the way the sales office normally does. Thanks the service center treated me the way the sales office normally does. Thanks More

Relatively fast and did not have to wait longer than expected. waiting area has enough seats for everyone waiting but was not that comfortable. would come back to get services done in the future. expected. waiting area has enough seats for everyone waiting but was not that comfortable. would come back to get services done in the future. More

Excellent turnaround time, service was proficient and professional, appreciated the recommendations for maintenance work to be completed next time professional, appreciated the recommendations for maintenance work to be completed next time More