Apple Ford

Buyer Beware – Apple Ford in Columbia, Maryland is Dishonest and Unethical I saved for years to purchase my dream car – a 2022 Toyota 4Runner. I found one at Apple Ford listed as a Certified Pre-Ow Dishonest and Unethical I saved for years to purchase my dream car – a 2022 Toyota 4Runner. I found one at Apple Ford listed as a Certified Pre-Owned vehicle with a clean Carfax, exactly the kind of purchase I wanted to make. I bought the vehicle in good faith, paying in full without a deposit. Later, when getting a lift installed, my mechanic discovered the vehicle had undergone a frame swap, a clear sign of severe past damage. This was never disclosed by Apple Ford, not in the Carfax report, not in the Certified Pre-Owned inspection documents. Even worse, the area where the VIN should be visible was painted over, hiding that it does not match my vehicle. I have photographic evidence from my mechanic’s report. Since discovering this, I have spent weeks trying to contact managers. No one has returned my calls. I have been left completely in the dark. The problems began immediately after purchase • The sales rep offered me $500 off the warranty if I left them a five-star review – keep this in mind when reading their glowing ratings. • I explicitly told the finance department I did not want a warranty, but the finance manager tried to slip it into my paperwork anyway, only removing it after I caught it. • I had my vehicle shipped to me, but it arrived without license plates. I had to drive without plates for weeks while repeatedly chasing my sales rep. He promised to overnight them but didn’t. • I was told I had a second set of keys – months later, despite multiple follow-ups, I still have not received them. • Communication from the dealership was consistently slow, dismissive, and unhelpful. Apple Ford’s conduct has been dishonest, unprofessional, and unethical from start to finish. They sold me a “Certified” vehicle that hides major accident history, ignored me when I sought answers, and repeatedly failed to deliver on their own promises. If you value honesty, transparency, and integrity, look elsewhere. This dealership does not care about you after the sale, and in my experience, they will go out of their way to avoid accountability. More

Update to my June 24, 2025 Review: -Permananet plates received -Home charging kit received The Ford Power Promise, promises to pay for home install. Short of paying out of pocket for home charging in received -Home charging kit received The Ford Power Promise, promises to pay for home install. Short of paying out of pocket for home charging install, in early Jul 2025 Neville said they submitted a ticket to HQ for a check that will cover the install price. On Jul 9, he said they were waiting for the checks to come in. On Jul 24, followed up on the funds so we can complete install. He responded saying he will follow up with Scott Rippey (GSM) On July 25, he told me they submitted all documentation and now just waiting. On Aug 1, I followed up again to see if there was someone we can call and ask- no response. As of Aug 11, still pending a response. We purchased in April 2025 and 4 months later, still cannot completely enjoy our vehicle hassle free. :( More

7/3-UPDATE ABOUT A WEEK AFTER REVIEW: Neville called me a few days ago asking me to remove these reviews. The agreement was, get us what we were promised and I will remove them. #2 and 3 resolved, pending #1 few days ago asking me to remove these reviews. The agreement was, get us what we were promised and I will remove them. #2 and 3 resolved, pending #1. UPDATE 2 DAYS AFTER REVIEW: #3 finally got permanent plates! Finance from the dealership took care of what they needed to and was able to get us plates. #1&2 When husband picked up plates today, he asked Neville about getting the charger. Neville said, “we’re waiting on your wife to send us a 2nd quote to send up the case #”. My husband told him he doesn’t care about the coverage for install right now, he just wants to get the charger he paid for. Neville said “oh the guy that handles electric isn’t here. I promise we’ll handle this first thing in the morning”. WHY HASN’T THIS ALREADY BEEN HANDLED- ITS BEEN 2 MONTHS UPDATE A DAY AFTER REVIEW: #3 finally got through to the MVA and they DON’T have any paperwork to get the permanent tags! Its been 2MONTHS since purchase- No BoS, no purchase agreement, no title. Left a message with the dealership because of course, the manager was not available. 6/24(original post) DO NOT go to Apple Ford in Columbia MD. Their customer service before and during purchase is a complete 360 to the customer service after you’ve already spent your money. We purchased mid April 2025 and to date (June 24, 2025) have not had our issues resolved or any attempts to communicate a resolve. 1. They advertised the Ford Power Promise that includes a complimentary home charger (Ford Charge Station Pro) and standard installation for eligible vehicles. You just have to go through a third party named QMERIT. When you look up the Ford Power Promise, all the info revolves around the 1.0 version. Qmerit website also states a 1.0 version. When you get to the next step of install is when Qmerit says it’s actually a 2.0 version that covers less and would require out of pocket payment (about 1K out of pocket). Qmerit says to take it up with the dealership and the dealership says to take it up with Qmerit It took Apple Ford 2 weeks to get back to me, only to request I call corporate to request a case number. We completed that and I have literally called every 2-3 days to get an update on the case. Neville Dick (new car sales manager) is either never at work or just bad at communication because he never responds to messages left or emails sent. When I do get a hold of him, he has to speak to Ned Doetsch (general manager who is of some relation to the dealership owner) because he knows best how to navigate the Ford Power Promise. The problem is he never calls back after. We just want what was advertised to us. To date there has been no resolve. 2. During purchase, we asked if there was any incentive for reserve military and told yes, there's a rebate of $500 that covers the Ford Charger that is needed for home charging. We find out a few days later that it’s only for active duty, which is ok with us. We go back in and pay them back $500 to cover the charger. To date, the request for where to pick up or when we will receive the charger has been ignored. We can't even pay out of pocket for install because we don't have the charger that we gave them $500 for. 3. We received temporary tags while we wait on permanent ones that get mailed to the dealership for customer pick up. Tags expire in 2 days and there is still no permanent plate for us. Asked for another set of temporary tags to be told by a sales representative, “I’m not sure, I have to ask the manager and will get back to you.” (Sir, I've been calling for a while about them, we should be on the, "if they call back, these are the answers, so everyone is in the KNOW" list!) I have asked multiple people to escalate or provide me with someone who CAN help but it all resorts back to Neville and Ned. It seems that they are the single point of failure here at this site. AVOID this dealership!! You will not get help after your purchase. :( More

Curtis Ford & Cory Ford did a sensational job helping me. 1st Class service. The Best! I am leaving for a 12 hour drive and the light came on to get my oil changed. Without any hesitation, Curtis - Service M 1st Class service. The Best! I am leaving for a 12 hour drive and the light came on to get my oil changed. Without any hesitation, Curtis - Service Manager took me right in and made sure my car was in tip top shape before my road trip. They rotated my tires, checked the car totally and I drove away with a clean shiny car, new windshield wipers, new battery and feeling like the Most Important Person in the World. The Service is beyond amazing and the entire team totally Rock. Thank you Curtis and Team! More

After I sent an email inquiry about a truck advertised on their website, Richard Martinez promptly replied with the information I had requested and quoted me a fantastic price. Subsequently I drove 250 miles their website, Richard Martinez promptly replied with the information I had requested and quoted me a fantastic price. Subsequently I drove 250 miles from Long Island to complete the transaction. When I told Richard what my preferences were, he quickly located the exact F150 I was looking for and drove more than 200 miles to pick it up and deliver it quickly. I received no pressure from F&I department and Justin King handled complicated out of state registration efficiently. I had an exceptional sales experience and I highly recommend this family owned dealership. More

Buyer Beware! Purchased a Ford Mustang 5.0 from Apple Ford paying top dollar, owned for less than 15 days and the AC went out. I lived 7 1/2 hours away from them r Purchased a Ford Mustang 5.0 from Apple Ford paying top dollar, owned for less than 15 days and the AC went out. I lived 7 1/2 hours away from them round trip and asked to have it repaired at a certified Ford dealer locally and at first they said NO and finally after much debate and aggravation, they agreed. Apparently there was a deductible to have it repaired and at first they said they weren't going to pay it and after debating again and again, stating I just received the vehicle, they finally agreed to pay the $100 deductible. I asked to have the car inspected to ensure nothing else was wrong with this newly purchased vehicle and they said if you drive here (7 1/2 hours round trip) we can relook at it, but we won't pay for someone else to do it for us. They literally refused like they were scared someone else would find out something else was wrong. So basically if I wanted it done, I would have to pay for this on my own. Well after getting the AC fixed, 3wks later the AC went out again while my daughter was at college and when calling Apple Ford, they basically said "not our problem" and you have to take it back to the place that said they fixed it. They took "no responsibility" for selling me a broken vehicle and as a consumer told me to deal with it on my own, really. Not to mention this is the General Manager of the dealership! Wow, just wow! This has been an absolute nightmare and I can't understand how legally a dealership can sell you a vehicle with mechanical issues and take no responsibility whatsoever, none! So here I am with a broken vehicle and once again having to coordinate a repair at a separate dealership with no support from the dealer who sold me this BAD APPLE! More

Daniel Brito, assisted me today with a software issue I was having with my Lincoln. I bought a laptop, lunch and battery charger with me, I thought I 'd be waiting until closing time to get my vehicle fixe was having with my Lincoln. I bought a laptop, lunch and battery charger with me, I thought I 'd be waiting until closing time to get my vehicle fixed. To my surprise, Dan handled my service work like a true professional, it was very apparent Dan was actively listening to my concerns. He followed up with the work being done and saw that everything needed was fixed in less than an hour. I was truly delighted with Dan's professionalism, friendliness and his attention to detail. He didnt miss anything. Awesome service Dan. Thank you so very much to you and your support team, you all really made my day. More

I wanted to leave a review to warn people not to take anything that either Justin King or Chris Bailey say on the phone or in writing in an email for granted. We negotiated a deal to purchase a truck. anything that either Justin King or Chris Bailey say on the phone or in writing in an email for granted. We negotiated a deal to purchase a truck. We are not local so we scheduled a time to come pick it up, secured a cashiers check for the purchase price and confirmed an appointment the next morning to purchase and pick up the truck. 15 minutes before getting in the car to come purchase the vehicle, we were told they sold the truck from under us. We had offered to sign a bill of sale, hold the truck with a credit card, etc and were told that was not necessary. They are liars and not to be trusted. More

Service department is a scam. I took my car in for a free oil change and they claimed I needed to replace my brand new battery as it was about to fail. I declined, and the next ti I took my car in for a free oil change and they claimed I needed to replace my brand new battery as it was about to fail. I declined, and the next time I took my car in for a free oil change the battery they said was failing previously was magically testing fine now. If you get oil changes here ALWAYS decline the maintenance they try and upsell you. My wife was duped when they said her rear brake pads were low and needed to be replaced. She agreed to have the brake pads replaced. When she picked up her car they billed her $700 for flushing the brake lines, and new pads and rotors More

Apple Ford attempted to take advantage of my misfortune. They are predatory in all practices. They are predatory in all practices. More