Apple Ford

Quick tire change My experience today was amazing thanks to Ben! My husband called in because we had a nail in our tire so Ben checked and told my husband that he had t My experience today was amazing thanks to Ben! My husband called in because we had a nail in our tire so Ben checked and told my husband that he had the tire we needed in stock. I rushed right over and Ben met me in the quick lane as I was pulling in. I told him that I was in a crunch for time because I had to be on the way to pick up my daughter from school in 30 minutes and he assured me he would see what he could do to get this done quickly. They normally estimate a tire change to take about an hour but Ben had our tire change done in 20 minutes! I could not be more thankful to Ben to be so accommodating to my difficult request. More

Pleasant and informative David was really great sales person. Very informative . Very helpful and easy to understand when he explained something. If he didn’t know answer he w David was really great sales person. Very informative . Very helpful and easy to understand when he explained something. If he didn’t know answer he went and found out from some one else. More

Outstanding customer Service - Today! This outstanding review comes because the Service Mgr, Mr. Curtis Ford took personal corrective Leadership Actions to remind his team that customer se This outstanding review comes because the Service Mgr, Mr. Curtis Ford took personal corrective Leadership Actions to remind his team that customer service is paramount in keeping loyal customers to return to Apple Ford! Mr. Ford demonstrated to me and his team by taking accountability and responsibility of work performed on my car this morning. He keeping his commitment in providing me the best work Apple Ford can deliver made me feel valued and supported in knowing that Apple Ford provides only the Best and Professional maintenace service without question. Moreover, when it comes to driving a Ford product on the road with my grandchildren, Mr. Curtis Ford made me feel assured and confident that I've been given the utmost professional service by his team and company! Mr. Ford made my day, today! Thank you, Sir. More

Donnie was awesome Excellent service... He explained everything clearly and did not pressure me but advised me what my vehicle needed unlike other car dealerships.. Grea Excellent service... He explained everything clearly and did not pressure me but advised me what my vehicle needed unlike other car dealerships.. Great service advisor More

Service Alrhough I purchased my vehicle from Carmax I continue to use Apple Ford for my service needs. Each time I’ve used them I’ve been pleaaed with the lev Alrhough I purchased my vehicle from Carmax I continue to use Apple Ford for my service needs. Each time I’ve used them I’ve been pleaaed with the level of care! More

Terrible terrible terrible I brought my truck in to be service 5 1/2 hours later no one even looked at my truck, terrible service guy name Wayne , what’s the point of making a a I brought my truck in to be service 5 1/2 hours later no one even looked at my truck, terrible service guy name Wayne , what’s the point of making a appointment if they don’t take your Vehicle in when you get there terrible terrible terrible service!!!!! More

Smooth, Pressure-Free Experience Jeff and Steve made this an extremely easy buying experience from beginning to end. I was able to take as long as I need to compare cars, and there wa Jeff and Steve made this an extremely easy buying experience from beginning to end. I was able to take as long as I need to compare cars, and there was no pressure of any kind. I will be returning for my next new vehicle. More

Great service Best service and everything was done in a timely manner. Wouldn’t buy a car or get service anywhere else. The bathrooms are always clean. Best service and everything was done in a timely manner. Wouldn’t buy a car or get service anywhere else. The bathrooms are always clean. More

Ben is the Best of the Best !!! Ben Ludwig, in the Apple Ford Dealership Quick Lane, is the Best of the Best for Knowledge and Customer Service. In fact, I would give him a satisfac Ben Ludwig, in the Apple Ford Dealership Quick Lane, is the Best of the Best for Knowledge and Customer Service. In fact, I would give him a satisfaction rating of 12 out of 10 for EXCEPTIONAL CUSTOMER SERVICE ALL THE TIME !!! Ben Ludwig is one reason why I have been a loyal customer of Apple Ford for all of our family vehicles over the past 25 years. Thanks again, Ben! Dear Apple Ford Management, please promote Ben Ludwig to Quick Lane Manager so that he can teach everyone what Exceptional Customer Service really means! Sincerely, Frank Pesce Hanover, MD More

Great work and service We would recomend Apple Ford to purchase a vehicle and to have service performed. Easy and no issues- five stars. No hesitation to return in future We would recomend Apple Ford to purchase a vehicle and to have service performed. Easy and no issues- five stars. No hesitation to return in future More