Apple Ford

Thanks Curtis for taking care of getting my Aviator repaired. I appreciate all your help. repaired. I appreciate all your help. More

Lifetime service customer here. ..Service at quicklane nearly broke my truck with fuel additive service that caused engine errors the next day. Don't add on only a 1/4 full gas tank, ..Service at quicklane nearly broke my truck with fuel additive service that caused engine errors the next day. Don't add on only a 1/4 full gas tank, the technician should've noted this and suggested it next time with full tank. Also, had an appt to wait for an oil change and they still kept my truck for 2 hrs. I'll be going back to the lube center in Frederick and paying more for better service and qualified technicians that know what they're doing. When I bought the truck a few years ago the sales guy was good but the finance guy was pushy and completed my paperwork incorrectly. Also tried to say our trade in had a broken door handle but they broke it to lower the trade in price. Would not recommend. More

The service at the main complex is better. It is their quick lane service down the street that needs some help. Every time I have taken my vehicle there, they tell me my vehicle needs servic It is their quick lane service down the street that needs some help. Every time I have taken my vehicle there, they tell me my vehicle needs service on items it does not. In particular, they told me my breaks needed to be replaced and the next month I brought them in, they said they were green. They also told me I needed new windshield wiper (which I personably replaced 2 weeks prior). I just got two brand new tires from the main complex a couple months ago and now they’re telling me I need new tires for the same tires I just bought. The last time I went there, they did not check the PSI on my tires and left my back door open. Do not recommend. Find somewhere else to go. More

Apple Ford Jul 6, 2022 ambientinsider Took us 6 months to locate the struts (none were in stock anywhere in the US), then took us 1 month to set up the appointment only to sit at the dealership. months to locate the struts (none were in stock anywhere in the US), then took us 1 month to set up the appointment only to sit at the dealership. The Service advisor said the service would take 4-6 hours. After the 6th hour, The van was never taken into the shop and no work was performed. I got my keys and left. This makes the 3rd time we've attempted to use Apple Ford, Columbia, Maryland in the hopes of having work done on our Van. This dealership/service center is off limits, permanently. More

My 2013 Licoln MKX was taken to Apple Ford for warranty work to be completed on June 28, 2021...I did not get my vehicle back until January 28, 2022. My car was not diagnosed until July 3, 2021 AFTER I rea work to be completed on June 28, 2021...I did not get my vehicle back until January 28, 2022. My car was not diagnosed until July 3, 2021 AFTER I reached out to Dontrez Demby, Service Agent. I finally received an outline of the items needing repair...the invoice was over TEN THOUSAND DOLLARS. I requested ONLY WARRANTY REPAIRS be completed...THIS IS WHEN THE NIGHTMARE BEGAN. Mr. Demby made it quite clear that Apple Ford had not worked with my WARRANTY Company before and was not at all interested in working with them now since their were discrepancies on the labor time cost. I then had to start advocating between the two entities...and it was an major ordeal. The warranty company was gracious in approving repairs; however, Apple Ford was not meeting us at any point. The major ordeal came when the warranty company was ordering a part, and Apple insisted they order the part...once the warranty company cancelled the part order, Apple tried to now order that part that was now on BACK ORDER. Mr. Demby indicated to my husband and I that the part would be in late July to early August 2021. Once that time came and went, Mr. Demby now wanted to say it was the Warranty Company that was ordering the part. I had to continually be the middleman between the two entities...after MONTHS of getting NOWHERE, I sent an email on Oct 4, 2021 to ALL involved to include Apple Ford's head people: M. Sheckwlls, L.Lower, C. Doetch, G. Doetch, C. Ford and service agent, Dontrez Demby; along with the heads at the Warranty Company. I outlined the entire unresolved warranty repair issues, and that I would be contacting an attorney. NO ONE FROM APPLE RESPONDED...I did get the VP of Service with the Warranty Company to contact me immediately. I retained legal representation, and a letter went out to Apple Ford...that is when they started up communications with me again. Needless to say, Apple Ford service agent Dontrez Demby was VERY UNPROFESSIONAL in the manner in which this matter was initially handled and throughout the entire ordeal...he was VERY DISRESPECTFUL when he spoke with me on the phone with his supervisor, Curtis Ford on the line...to the point Mr. Ford had to intervene. The ONLY redeeming quality of Apple Ford is Curtis Ford, Service Manager who was professional and respectful in all of my encounters with him. Apple Ford NEEDS TO IMPROVE THEIR CUSTOMER SERVICE ON SO MANY LEVELS...a customer should not have to retain legal representation to get warranty work completed on their vehicle in a timely manner. THIS NIGHTMARE COULD HAVE BEEN AVOIDED...THEY NEED TO HIRE TRUE AUTO PROFESSIONALS THAT CARE ABOUT THEIR CUSTOMERS. I will also report this entire ordeal to Lincoln...Apple Ford should not be representing their brand. PATRICIA WILLIAMS BRUNT More

Sold a car right from underneath me after I confirmed 3 times with them and drove 2 hours to pick the vehicle up with the loan in hand. Horrible and unethical. times with them and drove 2 hours to pick the vehicle up with the loan in hand. Horrible and unethical. More

Never again will I let them touch my truck again. I took it to them for a cam phaser recall and it ran like a slug afterwards. When I called to tell them there was a problem with it I was sent to voicemail it to them for a cam phaser recall and it ran like a slug afterwards. When I called to tell them there was a problem with it I was sent to voicemail and left a message. Nobody called me back. I call twice more and left messages. No call back. So I just scheduled to have it worked on and took a day off of work. The day they were supposed to work on it nobody’s called with a status. I called them to ask. No one knew a thing and said “Les” was going to call the next morning with an update. So I have to take another day off of work. I waited until 1pm and called them. I was told he was on lunch and he’ll call me when he gets back. 2pm no call back so I called them. Les says they are waiting for diagnostics to come back. They didn’t even start anything until day 2? What good was the appointment? They’ve had my truck for 2 days and haven’t even taken a look at it. They don’t care about customers at all. More

Lincoln Service Dept: steering seized on our 2014 Lincoln MKT. Apple was the closest Lincoln dealership. Donnie advised he could not look at for a week & suggested towing to a closer Lincoln service Lincoln MKT. Apple was the closest Lincoln dealership. Donnie advised he could not look at for a week & suggested towing to a closer Lincoln service place. A week passed, I called, he denied I brought the car in over a week ago. Told me it was my problem, not his. Accused me of screaming at him, & told me to have the car towed out of his service area. Adversarial attitude… not a good representative of Ford Lincoln. I have one star because they let us bring the car in after the steering seized & we had 150 more miles to drive to get home. Other than that, he never returned my calls during the last week. He also hung up on me when I asked to whom I was speaking to let him know my car was going to be towed to a closer dealership that would be looking at it within 2 days. More

I bought a 2020 Chevy Silverado from the commercial department! 1st problem was the brakes! It sounds like a metro bus when I stop, they had me bring it in and they kept the vehicle for four days to do department! 1st problem was the brakes! It sounds like a metro bus when I stop, they had me bring it in and they kept the vehicle for four days to do a brake job and somehow it’s worse. I can’t get a honest answer if they will fix it! 2nd problem, I transferred my tags from my old vehicle to my new one and was still charged for new tags… When I asked about it I was told they would issue me a refund, well a couple months later and that didn’t happen yet either! I understand people are busy but to lie and scam people is UNACCEPTABLE!!! BUYERS BEWARE!!!!! READ ALL YOUR DOCUMENTS!!!!! More

Service visit for recall and warranty work was very poor experience. Too long of a story to share but will never go back and suggest you stay away. Buyer beware! experience. Too long of a story to share but will never go back and suggest you stay away. Buyer beware! More