Arapahoe Hyundai

The car buying process was long but probably to be expected. Where they really fall short is their customer service and follow through. They put in the contract they would replace a broken drivers mir expected. Where they really fall short is their customer service and follow through. They put in the contract they would replace a broken drivers mirror and no one is responding to get what was promised fixed. They are friendly when spending the money but could honestly care less about their customers. Skip the hassle, there are too many other good and trustworthy dealerships! Lesson learned! More

Melissagalasso79 hit it on the nail. Completely dishonest about Interest rate and specials offered by Hyundai. Even after asking about this for 2 days straight. I was upfront what I was Completely dishonest about Interest rate and specials offered by Hyundai. Even after asking about this for 2 days straight. I was upfront what I was looking for. Finance team told me they can only use one bank for this type of car. If so why did they pull my credit 5 times and one of them was Hyundai's bank. Asked dealer to remove hard hits to my credit. I doubt they will. Justin Broughton was the sales rep. He told me they would not hard pull my credit. Now I have to screen shot and send personal mail to trans unition and the FTC. Next time be upfront and save us all some time. Save yourself some time too. Go someplace that is upfront. More

I never review anything. Visiting Arapahoe Hyundai yesterday changed that for me. For the readers that don’t care much for reading novels I will start with the end result. I Visiting Arapahoe Hyundai yesterday changed that for me. For the readers that don’t care much for reading novels I will start with the end result. If you are needing a vehicle, go somewhere else! In fact, call Arcadious Raclawaski at Groove Ford less than a mile away! Groove Ford is an amazing dealership, honest, polite, willing to go the extra mile! The entire vibe at this dealership was 1000% better than Arapaho Hyundai. Better customer service, better financing options (6.69% less than Arapahoe Hyundai), better trade in value, better experience and more bang for your buck. If you are still debating whether or not you should visit this dealership let me get into the details. I have never dealt with a more sketchy and dishonest dealership in my entire life. Called on a truck, first time to inquire about it, second time to let them know we were on our way down from Northern Colorado. When we arrived at the dealership there was someone else test driving the truck we called about. We were reassured by the car salesman we talked to about the vehicle previously, that there was no paperwork that had been started on the vehicle and as long as we started the Paperwork we would be fine as they are a first come first serve. We proceeded to start the paperwork and figured it would be pretty quick and easy considering I already had my financing set up and ready to go. However, that was not the case. They insisted on pulling my credit even though I was already setup with financing. The manager then proceeded to delay processing our paperwork until the other potential buyer returned from the test drive. Although I understand this from a business perspective I do not understand what they did next. They intentionally lowballed a trade in, which again, fine, part of business. Then they insisted that I could not use my own financing. Instead I was required to go with their in house financing at 10.99%. Which they did not mention any of this prior to pulling my credit. Considering I was putting a decent amount of cash down and the financing I already had set up, approved and ready to go was 4.3% this is absurd. Also, you can not finance and then payoff the next day, you must keep their financing for 4 months. Trust me, don’t waste your time at this dealership! The manager was rude, has zero integrity and was willing to screw his salesman as much as the customer so he could make the commission instead. If they are even willing to screw over their own, how much could they possibly care about you, the customer? Again, if you are needing a vehicle, go somewhere else! In fact, call Arcadious Raclawaski at Groove Ford less than a mile away! If you are looking for something not available at Groove Ford contact James Marson at Clear Shift in Highlands Ranch. We located a gorgeous, like new, 2018 Ford F150 Lariat with 10k less miles, received $5k more on the trade in and was able to use my own financing at 4.3%. At the end of the day, I guess Arapahoe Hyundai is worth the one star because their inept and dishonest practices forced me to find a better vehicle, less miles, lower interest rate and we were in and out of the dealership within 2 hours total. More

So bad I wish I could give them less than one star. Albert, Marcus, Phil and Vincent will say anything to close a sale. Marcus blatantly lied and explicitly told me that the Santa Fe I leased had the s Albert, Marcus, Phil and Vincent will say anything to close a sale. Marcus blatantly lied and explicitly told me that the Santa Fe I leased had the safety breaking system. Then, Marcus told Albert that I selected that SUV because of my budget. I very clearly told Marcus, Phil and Vincent exactly what I wanted and budget was not even relevant. Safety was my only priority. They behaved like a slimy used car salesman - they car make Hyundai look bad. More

Dishonest and rude. If I could give less than one star I would. I contacted the sales department on line and asked for someone to call me. They never did. Two hours If I could give less than one star I would. I contacted the sales department on line and asked for someone to call me. They never did. Two hours later I talked over chat with a sales rep to confirm that the car we wanted was on the lot and available. We submitted an online purchase for the car, ran our credit, agreed to terms, and then electronically signed a contract. We set a date and time for the pick up several days later when we could get off work. We received emails confirming and thanking us for our purchase. Before our pick up we got another email saying "sorry we couldn't help you maybe next time" so when we called as we were confused it turns out they sold the car to someone else. The salesman told me that online sales were not actually sales and that what we signed was "worth nothing". He also disclosed to me that the car had over 2K miles on it - despite being advertised as new with less than 100 miles on it and tried to convince me I was "lucky" that they sold it and that it "could have been much worse". When I asked them to rectify the situation, they would do nothing to compensate me for the experience and when I asked for a manager they would not give me one and would only transfer me to voicemail. Spend your money somewhere that values your business, respects you and treats you with integrity. This is not that kind of business. I wish I had taken down the name of the last salesman I talked to but I was so floored by their response that I failed to do so. Because I could not submit without rating an employee I selected the internet sales department by default. More