Archer Volkswagen

Probably the worse service department I’ve ever dealt with. My grandmother worked for Archer for 50 plus years and did nothing but say great things about them so I trusted them with the purchase of my 24 with. My grandmother worked for Archer for 50 plus years and did nothing but say great things about them so I trusted them with the purchase of my 24 Tiguan. The first time it was in the shop I was told it would be a couple weeks. That turned into 2.5 months with little updates and no return calls after calling to check on the progress. I go to pick up the car and they had scratched my bumper and my floor mats were missing. Was told to bring it back and they would have the bumper painted and it would be a max 2-3 days. That experience turned into 2.5 weeks. Then I try to get a tire fixed and my wheel key is missing out of my glove box (which I have never used). The first time it was in the shop I had them look at the tire, among other things, because it was leaking air and they told me there was nothing in it and that the tire pressure just needed to be reset. Here we are months later and still leaking. I was told I had to bring it back to there shop to buy a new set of locks to get it fixed. Once everything was done the car dash rattles and is very annoying but I will deal with if before I take it back to them again. I wouldn’t recommend this dealership to anyone! More

Took my car in to get fixed, it stayed there for 2 weeks with no updates or no communication at all from Ivan. I had to pick it up because i need my car and it was just sitting at the dealership. I was tol with no updates or no communication at all from Ivan. I had to pick it up because i need my car and it was just sitting at the dealership. I was told, they would call me back when they would be able to resolve her problem but still have not heard back. AND when I picked up my car there were Lights on the dash that were not on before and now the car battery is completely dead. I think I'm going to start taking my car to another dealership because this is xxxxxxxx. More

Fantastic. Rico did everything I asked for without trying to pressure me or manipulate me in any way. I can't say enough about how great the experience was. Rico did everything I asked for without trying to pressure me or manipulate me in any way. I can't say enough about how great the experience was. I would definitely recommend to friends. More

It was excellent . Quick and easy. I just told them what I wanted and they were so helpful Quick and easy. I just told them what I wanted and they were so helpful More

Jin is very professional and timely. He catered to my disability while getting out and into my vehicle. He catered to my disability while getting out and into my vehicle. More

A bit pricey on some things, but very thorough. I'm happy I took my car here and will again. I'm happy I took my car here and will again. More

I brought my 2017 Golf R in a couple of months ago for a few issues that affected the drive ability of the car. Jin was my service provider who helped me through the process of diagnosing and fixing the pro few issues that affected the drive ability of the car. Jin was my service provider who helped me through the process of diagnosing and fixing the problem (s). Through it all, he was very polite, communicative and reasonable. I know very little about cars and he was very patient in his explanation of what the issues were and what needed to be done. He worked with me on the pricing which I really appreciated. I never felt like I was disrespected nor being taken advantage of because I was a female. For several years prior to this last visit, I was getting my service and maintenance done at a dealership that was 20 miles away because I didn’t care for the vibe I got at Archer (this was my second Golf that I got from Archer so I had been dealing with them for years prior). I think the only reason I kept coming back prior to taking my business elsewhere was because I had a good rapport with the service manager at the time. However, after he retired, I decided to go out of my way to get service from another VW dealership that was 30 minutes away despite Archer being 5 minutes from my house! But because my car had a major issue a couple of miles from Archer, I had it towed there for convenience sake. I’m just thankful that Jin was the one I dealt with because it made a difficult situation much more bearable. I will go back to Archer now on the strength of the service I got from Jin! I highly recommend him to anyone considering getting service from Archer VW. More

Ivan was great and communicated throughout the entire process. Even with the Thanksgiving break, feel timelines were kind enough for the expectation process. Even with the Thanksgiving break, feel timelines were kind enough for the expectation More

Greate service. Clear and transparent explanations over the needs on the service that I requested for my car. Clear and transparent explanations over the needs on the service that I requested for my car. More

Visiting with Archer Volkswagen is comparable to visiting with family where everybody knows your name. with family where everybody knows your name. More