Arlington Heights Buick GMC

Quick and Professional I found a certified pre-owned car from Sullivan on Cars.com, and reached out via the website. They immediately contacted me back, and even though I wa I found a certified pre-owned car from Sullivan on Cars.com, and reached out via the website. They immediately contacted me back, and even though I wasn't sure if I could make it in the next day to check out the car, they were fully prepared and expecting me when I did. Pricing was fair, they were thorough in checking out my trade-in and offered me a fair price on that, as well. Everyone was super easy to deal with, never put the full-court press on or anything like that. Highly recommend. My only quibble is that they let me drive my new car off the lot with less than half a tank of gas. I believe ALL car purchases should have a full tank. More

Easy and friendly I didnt end up leaving with the vehichle that i came in for, but i am extremely happy that i changed my mind. I started with shelley who was extremely I didnt end up leaving with the vehichle that i came in for, but i am extremely happy that i changed my mind. I started with shelley who was extremely nice and helped with through a lot of options and questions i had. I came in a second day and with the help of Eliot i found a different car that i think is perfect for me and i couldnt be happier. They have amazing chemistry and team work at this dealership and i will recommend as well as return in the future. Thanks! More

"A Wonderful Experience" I met Ms Shelley approximately six months ago. Through a chance conversation, I found out that she worked in car sales. I told her that I needed a car I met Ms Shelley approximately six months ago. Through a chance conversation, I found out that she worked in car sales. I told her that I needed a car. Several months later, she called and said she had the perfect car for me with even more options that I dreamed of. At the dealership, Ms Shelley showed me around and made me feel very comfortable. After seeing the car and knowing it was the one for me, Ms Shelley and Mr. Dan, the general sales manager, worked very had to help me obtain the car. Mr. Mike, in finance was extremely friendly and helpful. He answered all my questions and alleviated any concerns that I may have had. The outstanding professionalism, teamwork and customer service make the Sullivan Buick dealership one that I would gladly recommend. More

Cross T's, Dot I's The vehicle we purchased was an older model Honda in absolute mint condition cosmetically and very good condition mechanically (as confirmed by my per The vehicle we purchased was an older model Honda in absolute mint condition cosmetically and very good condition mechanically (as confirmed by my personal mechanic after the purchase). The price we paid was very fair. The trade-in value of our vehicle was excellent. Mike Ayoub was a no-nonsense straight shooter, which we appreciated. My initial contact was with Samantha and she is fantastic with follow-up. I took issue with one aspect of the financial transaction; however Ariel Szwec sincerely cared about addressing my concern and worked tirelessly to meet my satisfaction. He was the consummate professional. I have every confidence that the dealership sells very good vehicles. Just take your time reading all of the documents, know what you are signing, and it will all go smoothly. More

Highly recommended My salesman was helpful and willing to meet my needs and I found that Sullivan was able to quickly process my paperwork through financing with Carri My salesman was helpful and willing to meet my needs and I found that Sullivan was able to quickly process my paperwork through financing with Carrie. Very professional without the usual high pressure tactics you might find elsewhere. More

No hassles! Did a complete car purchase via email-no phone calls-with Kate Niro at Sullivan. I requested that we do it all over email-no phone calls and no comin Did a complete car purchase via email-no phone calls-with Kate Niro at Sullivan. I requested that we do it all over email-no phone calls and no coming into the dealer. She honored those requests and got me a solid number for my Buick Enclave. Very happy with the experience. Most annoying thing is when a dealer insists that you come into the dealership for a two hour sit down. Kate did not and we were all set. Professional and appreciated that I wanted to get out of there as quick as possible! More

Phenomenal Customer Service!! Kate N. made finding the right vehicle a breeze! I had no idea what kind of vehicle I was looking for, but Kate was able to lead me in the right direc Kate N. made finding the right vehicle a breeze! I had no idea what kind of vehicle I was looking for, but Kate was able to lead me in the right direction! She displayed an immense amount of knowledge about not only the various models available, but was also able to explain in detail the features in each vehicle that we looked at! Beyond impressed with her communication skills and ability to make finding the perfect car such a stress free process! I cannot say enough good things about my car buying experience with Kate! She found me the perfect vehicle and I am in love with my 2014 Buick Encore! More

quick and easy purchase of vehicle The purchase of my high mileage demo vehicle was quick easy and minimal headache. We got it done in one day basically. Got a reasonably good deal due The purchase of my high mileage demo vehicle was quick easy and minimal headache. We got it done in one day basically. Got a reasonably good deal due to that fact it was a demo vehicle with rebates from GM/Capitol One card, around holidays with year end promotions and auto program. The sale person Gabe was friendly and professional, never needed to meet the manager, as with all my past vehicle purchases had to. to get all things done. Negotiation of purchase price was cordial and respectfully. No manager to meet was just great, as there was no change in plan and goal of purchase anyway. The least favor of the purchase was to sign papers with the financial guy. He was very dry and not friendly at all. Kept on trying to get me to buy the extended warranty and make me to explain to him my reasons not to buy. It ultimately is my choice, if I made a bad one, so be it. No need to explain all my reasons. More

Used car Purchase Very Knowledgeable sales representative (Eliot) looked at one car I didn't like but as I was leaving saw another one I found interesting. Turns out it Very Knowledgeable sales representative (Eliot) looked at one car I didn't like but as I was leaving saw another one I found interesting. Turns out it was purchased at Sullivan and serviced there from new (2002). Car ran excellent and was in like new condition, the salesman knew all about the car and was very instrumental in my purchase. More