Arlington Heights Buick GMC

Amazing experience here! I got an amazing deal on a car that I love! Mike Ayoub worked overtime to make sure that I got just what I wanted and to make sure I understood how it I got an amazing deal on a car that I love! Mike Ayoub worked overtime to make sure that I got just what I wanted and to make sure I understood how it works! More

SERVICE CENTER=NO SERVICE I have 17 pages of service records for my GMC 2010 Terrain from this dealership. Back in 2017 when my GMC was 1000 miles out of warranty it ran codes I have 17 pages of service records for my GMC 2010 Terrain from this dealership. Back in 2017 when my GMC was 1000 miles out of warranty it ran codes P172 and P175. The dealership said possible fuel injection issue, cleaned something, sent me on my way. For the next year my check engine light would intermittently go on and off and it made this knocking noise that would happen after my engine was shut off for the day. I looked up the codes and it said my fuel pump may be going out. There was a recall (#43180) but my VIN wasn't included. Brought it into the dealer on 5/17/18 and they had it until 5/24/18, cleaned it again, said that if it keeps up I will need to replace my whole injection system for $1600.00. Week later check engine light goes again, same codes, took it for a second opinion and that mechanic saw that my oil was overflowing so either the mechanic put too much in or it was mixing with gas. He changed my oil, told me to drive it, oil level was ok but engine was still make the knocking noise. The mechanic told me to take it to MB Automotive who are experts at engines. Made an appt. and they diagnosed the issue within an hour and it was the fuel pump. Why GMC had my cars for days and never even suggested that is beyond me. I am now out $240 that should have went towards the new fuel pump. Called GMC corp.- their opinion is it was out of warranty so sucks to be you. Do yourself a favor and find a local mechanic who knows what they are doing and stands behind their work, GMC has no interest in keeping their customers happy or providing good service. More

Victor Knows His Inventory and His Customers! After being lifelong Chrysler owners, we first worked with Victor 3 years ago to buy our first Buick. We really enjoyed our 2015 Buick Enclave but beg After being lifelong Chrysler owners, we first worked with Victor 3 years ago to buy our first Buick. We really enjoyed our 2015 Buick Enclave but began wondering if leasing was the way to go to keep up with technology changes. Since Victor maintained regular contact with us, we decided to take a look at what the 2018 models had to offer. Victor made it easy for us to make the transition to leasing a brand new 2018 Enclave with added features and still lower our payments. Victor makes us feel very at ease even when making such a big decision. More

Overall excellent experience Chris was very easy to work with and went above and beyond to find the best options for me. While unable to make the purchase due to other financial o Chris was very easy to work with and went above and beyond to find the best options for me. While unable to make the purchase due to other financial obligations, I look forward to working with Chris when the time is right to purchase my next vehicle. More

Best experience ever After visiting several dealerships I discovered Sullivan and the moment I walked in everyone was real and genuine. I worked with Kate Nigro who was ou After visiting several dealerships I discovered Sullivan and the moment I walked in everyone was real and genuine. I worked with Kate Nigro who was outstanding and super fun! I had a tricky situation and they were so patient, helpful and worked with me to make a very fair deal. I love my Enclave. Don’t waste your time at other dealerships. Go to Sullivan first!! More

Used Car Purchase This was the best car buying experience that I've ever had. I was dreading this, but Eliot made the process very easy. I never felt pressured. Ever This was the best car buying experience that I've ever had. I was dreading this, but Eliot made the process very easy. I never felt pressured. Everyone treated me great. I would definitely come back. More

Great Dealership I have been going to Sullivan for almost 30 years. My experience has always been amazing. I am greeted the minute I walk in with a smile. I am treated I have been going to Sullivan for almost 30 years. My experience has always been amazing. I am greeted the minute I walk in with a smile. I am treated more like family then a customer. Gabe and Dan have done a great job in finding a vehicle for me that they know I will love. The good service continues with a great service department that will keep you updated on the status of your vehicle and making sure your vehicle is fixed correctly the first time. I always refer family and friends to Sullivan because of their professional and curious staff from sales to service. More

We are very happy Hi everyone! We had a great experience the first time we bought a car in this car dealer 3 years ago and was Victor Melendez who guided us in the whol Hi everyone! We had a great experience the first time we bought a car in this car dealer 3 years ago and was Victor Melendez who guided us in the whole process. This time, we came back for a brand new Buick, and Victor did it again. Professional guy, prepared, and one of the most important things we appreciate, he help us out in Español! Recomendamos a clientes hispanos a acercarse a Sullivan, donde encontrarán autos de calidad y excelente servicio. Thanks Victor and to the whole staff. Ángel & Maria Lozano. More

A non-pretentious dealer and has everything I need I knew what car I wanted, and my salesman, Chris Leahy was very professional. Showing me what was in stock, to the test drive, to a final price that I knew what car I wanted, and my salesman, Chris Leahy was very professional. Showing me what was in stock, to the test drive, to a final price that was agreeable to me and my husband. The dealer is at a great location and has all the amenities I need without out a lot fuss. More

Don't be too quick to accept the trade-in allowance. I definitely like this dealership. I've bought at least six cars here going back to when this location was Sullivan Pontiac. The advice I would give I definitely like this dealership. I've bought at least six cars here going back to when this location was Sullivan Pontiac. The advice I would give a shopper (something I regret not doing), is, if you're trading in a clean and/or low mileage car, after you have your buy offer, which includes the allowance on your trade-in, tell him you'll be back after you check with CarMax to see how much they'll give you for your old car. If I had done so, I'm guessing that I would have done better than the $4,500 allowance on my trade-in, because they put my trade-in on their used car lot for $9,800. More