Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Arlington Heights Ford
Arlington Heights, IL
4,890 Reviews
Arlington Heights Ford has been family owned and operated since 1984. Our dealership has bee dedicated to satisfying the customer since day one. In fact, Arlington Heights Ford is the most decorated dealer in the country for Customer Satisfaction in both Sales and Service. Our dedication to customer Satisfaction has earned our dealership Ford's highest honor for Customer Satisfaction, The Presidents Award for 32nd consecutive years.
We are the also proud to be a in a select group of "Diamond Dealers" with JD Power. We have been awarded with the JD Power Dealer of Excellence for the past four consecutive years being awarding for 2019, 2020, 2021, and 2022.!
We also pride ourselves on having the competitive pricing on all new and pre-owned vehicle. Our pre-owned cars are priced and ready to go using Live Market Pricing so you get our best price upfront without the hassle.
We are one of few Chicagoland stores that offers a 100% online buying experience with our Express Store. There you can shop for your new or used car, get estimates on payments for financing and leasing, and get a estimate on your trade without having to enter the dealership. Our Express Store buying process allows you to have all of your paperwork ready for you when you arrive or have the vehicle delivered to you.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:30 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:30 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 4,890 reviews
May 11, 2023
Lonnie Catanese was extremely helpful in our car purchase. Appreciated his relaxed sales approach to the purchase experience. purchase. Appreciated his relaxed sales approach to the purchase experience. More
by lisashy24
May 11, 2023
Mike Waddle was very courteous and professional in addressing my service request and additional recommended services. Estimated time of completion and price were both pretty accurate upon completion. addressing my service request and additional recommended services. Estimated time of completion and price were both pretty accurate upon completion. More
by EMrow
Employees Worked With
May 11, 2023
Mike Waddle always does a great job. Explains what needs to be done and explains why - and if there are options. Overall service experience is great. Quick and reliable. Nice clean o Explains what needs to be done and explains why - and if there are options. Overall service experience is great. Quick and reliable. Nice clean offices and waiting area. More
by njm_60067
Employees Worked With
May 10, 2023
Elliot very good service. Came in and he showed me the CARFAX and took me out for a test drive and explained the vehicle Came in and he showed me the CARFAX and took me out for a test drive and explained the vehicle More
by Salvadorp140
Employees Worked With
May 09, 2023
No hassle and friendly staff got my quote and sold my car quickly would recommend quickly would recommend More
by F-ST
Employees Worked With
May 09, 2023
Anthony Wojciechowski did an awesome job and got my car done on time and on budget as promised done on time and on budget as promised More
by pflanz.mark
Employees Worked With
May 08, 2023
Tony velasco was very thorough and helpful he pointed out a few things I could have done on my explorer since I didn’t make an appointment he recommended that I do next time and my wait for the vehicle would a few things I could have done on my explorer since I didn’t make an appointment he recommended that I do next time and my wait for the vehicle wouldn’t be as long I waited in the waiting area, and every time he came in and serviced the other customer's he let me know the progress on my vehicle John slove More
by Johnslove476
Employees Worked With
Anthony Velasco
May 08, 2023
Excellent communication, flexible in decision making, friendliness, business activity tuned to a positive solution to all issues! friendliness, business activity tuned to a positive solution to all issues! More
by Mirbek
